The whole team were fantastic and so helpful. There was an error on my contract from doing it online so I went instore and they sorted it straightaway and explained every step to me. Steven and Simon... See more
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I went in with what i thought was big issues, all the staff were really helpful, i would like to personally thank simon chloe and steven, sorry for your coffee going cold haha Thanka guys Dan and... See more
Company replied
I visited the Truro 3 store to upgrade my phone. I had a really good experience with Chloe who was really helpful, informative and just generally really nice! She helped me choose an upgrade and liste... See more
Company replied
Chloe was in training but was really good to deal with, friendly but not pushy or trying to baffle me with every deal on offer. She had the back up on a fully trained sales assistant (sorry, I didn’... See more
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Company details
About Three UK - 3Store Truro
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
6 Pydar Street, Truro Pydar Street, TR1 2AR, Truro, South, United Kingdom
- 01872278750
4.8
Excellent
74 reviews
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James was very helpful and quoted us…
James was very helpful and quoted us lots of different options when asked and wasn’t too much effort.
Thank you
16 August 2026
Unprompted review
Reply from Three UK - 3Store Truro
Thanks for this fantastic 5⭐ review, Georgia! We’re thrilled to hear James provided excellent support. – Three Social Media Team
James was most helpfull
15 August 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hi Jake, thanks for the lovely feedback. We’re glad to know that James delivered top tier assistance and created a seamless experience for you.
Three Social Media Team
Exceptional service from a great local store
I visited the store in need of help, and received it. In a professional, friendly and courteous manner, Simon understood my needs exactly and made a fairly complicated situation ( from my pov) simple. Great service, at a very competitive price.
9 August 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hi Phill,
Thank you for sharing your experience. We’re delighted Simon was able to understand exactly what you needed and make a complicated situation feel straightforward. It’s great to hear you received such professional and friendly support.
– Three Social Media Team
Reply from Three UK - 3Store Truro
Hey Jakub, we're really glad to hear James made such a positive impact. Thank you for the feedback. 😊
-Three Social Media Team.
Chloe was amazing
Chloe was amazingly helpful and charming! Definitely give her a raise.
8 August 2026
Unprompted review
Reply from Three UK - 3Store Truro
Thanks Seth, it’s great to hear Chloe was so helpful and charming. We really appreciate you taking the time to leave us a 5 ⭐ review. — Three Social Media Team
Chloe and Steve were really helpful and…
Chloe and Steve were really helpful and honest where I’ve struggled elsewhere. Also saw them being really friendly with other customers. Great service!
7 August 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hey Jim, thanks for taking the time to leave your feedback. It’s great to hear Chloe and Steve offered supportive guidance and brought a positive energy to everyone they interacted with. 😊
-Three Social Media Team.
Amazing service by Simon the assistant…
Amazing service by Simon the assistant manager . Will definitely come back
6 August 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hi Jacki. We are thrilled to hear that Simon provided such outstanding care during your visit. Thank you for your loyalty, and we look forward to welcoming you back again soon. — Three Social Media Team
James is very nice and accomodating
James is very nice and accomodating. He is very knowledgable and able to answer all my queries regarding payments. He is an asset.
1 August 2026
Unprompted review
Reply from Three UK - 3Store Truro
Thank you for sharing your experience, Jamela. We’re really glad James provided such supportive and capable assistance and was able to help with all your payment questions. We appreciate your feedback. 😊
Excellent service
Chloe was in training but was really good to deal with, friendly but not pushy or trying to baffle me with every deal on offer. She had the back up on a fully trained sales assistant (sorry, I didn’t get his name) who was equally helpful and together they came up with a new phone and SIM package that I’m sure will work perfectly for me.
I’ve bought 3 i-phones from the 3 store in Truro over the last 10 years because of their brilliant and caring customer service. Thank you
27 July 2026
Unprompted review
Reply from Three UK - 3Store Truro
Thank you for your lovely feedback and loyalty, Jenny. It’s fantastic to hear that Chloe and one of our team members worked together to find the right solution for you at our Truro branch. 🌟 — Three Social Media Team
Chloe was a great helpe sorted out all…
Chloe was a great help sorted out all my 5 accounts as well as my two new upgrades in new phones for the family couldn’t have done more brilliant help and a pleasure to deal with thank you. She also wrote down all the info for me to monitor my accounts super helpful member of staff 👍
27 July 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hi Simon, thanks for the fantastic feedback. We’re delighted to hear that Chloe provided excellent support by helping you with your upgrade, new devices with an ideal deal, and ensuring your accounts were easy to manage.
– Three Social Media Team
Fantastic service
Fantastic service! Have gone above and beyond helping me sort a new phone and getting it set up . Cheers Malachy, you’re a star!
25 July 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hi Nicholas, we really appreciate your kind words. It’s fantastic to know Malachy made the whole setup process smooth and stress‑free for you.
– Three Social Media Team
Steve at the Truro branch has been very…
Steve at the Truro branch has been very helpful, listened well and helped my 81 year old dad with his phone and broadband !!! Fab customer skills - thank you Steve !!
17 July 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hi Amy, thank you for sharing your feedback. It’s great to hear Steve at the Truro branch provided your dad with thoughtful support and took the time to help with his phone and broadband. We appreciate you taking the time to share your experience with us. — Three Social Media Team
Simon was outstanding for our overall experience of changing contracts …
We had a great assistant manager called Simon, attending us and able to offer us exactly the contract we needed for our convenience and lifestyle. It was a smooth and effortless process updating our contract with Simon’s help.
I would definitely recommend going and having a one to one in the shop as I find it very difficult to understand the plans I am offered when I try and speak to someone on the official Three number. The people who usually answer those calls have a very strong English accent - mainly because those call centres are based abroad - and I have real problems understanding them and what they are trying to say to me.
4 July 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hi Miriam, thank you for the brilliant 5 star review. We’re delighted Simon made updating your plan easy and stress‑free. Your recommendation means a lot to us. 😊-Three Social Media Team
Customer service is top-notch
The customer service is top-notch, they are professional at their job and they give details on your questions.
27 June 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hi Ayorinde. It is wonderful to know that the team answered your questions clearly and delivered such strong customer service. We appreciate you taking the time to leave this review.
VodafoneThree Social Media Team
I’ve been with Three as long as I can remember!
I’ve been with Three as long as I can remember. Every-time I go into the Truro store I am always looked after. Especially by Simon! Always able to answer any questions or concerns I have and always making sure I’m getting the most out of my contract and the best deals. Highly recommend!
4 June 2026
Unprompted review
Reply from Three UK - 3Store Truro
Megan, thank you for the review. We're overjoyed that Simon at our Truro store made your experience outstanding. It’s great to know you’d recommend us, and we wish you a fantastic day. 😊 -Neha
Simon was most informative and…
Simon was most informative and explained in easy to understand language, as a pensioner I Am not a technophobe but I understood everything he said .I would recommend Simon and your store to anyone looking to upgrade or get a new phone.
1 June 2026
Unprompted review
Reply from Three UK - 3Store Truro
That’s wonderful to hear, Sherwin 🌟 Simon shared his stellar expertise using beautifully simple and clear language that made everything perfectly transparent for a senior customer. We truly appreciate your recommendation, and hope you enjoy every moment with your new device 😊🎉 -Arvind
I had Maisie helpping myself today she…
I had Maisie helpping myself today she done amazing very good with all her info and sorted outal my 11 contracts she done amaizng and helpped me out loads thank you top employee
16 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
Thank you for your feedback, Cleo. We’re delighted to hear Maisie handled everything so efficiently and ensured your account was fully sorted. Managing multiple contracts with such care is fantastic to see, and we really appreciate you sharing your experience. -Samad
Simon and maisie where very helpful and…
Simon and maisie where very helpful and had good knowledge top notch employees
12 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
That’s brilliant, Richard! 🎉 We love hearing that Simon and Maisie made everything smooth and easy for you. Thank you for the wonderful feedback! -Veronica
Tried doing upgrade online and failed
Tried doing upgrade online and failed, call centre was SHOCKING.
So went to shop and got it all sorted now. The staff in Truro branch are amazing James and Simon highly recommend, excellent service.
10 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
Brett, we’re really glad to hear that the Truro team were able to turn things around for you. It’s great to know James and Simon provided the level of service you deserved and got everything sorted smoothly. -Manavata
Incredibly helpful with needing to…
Incredibly helpful with needing to upgrade phone and contract at a difficult time
9 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
Thank you, Annie 😃 We’re so glad we could make things a little easier for you. Upgrading during a tough time isn’t fun, but we’re happy we could take the stress out of it. -Ayesha
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