We had a great assistant manager called Simon, attending us and able to offer us exactly the contract we needed for our convenience and lifestyle. It was a smooth and effortless process updating our... See more
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I’ve been with Three as long as I can remember. Every-time I go into the Truro store I am always looked after. Especially by Simon! Always able to answer any questions or concerns I have and always ma... See more
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We lost a business account phone and needed help to replace it. We got amazing help from both Oxford Three and our home store in Truro. Not only did the staff reassure us about the phone, not also he... See more
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Tried doing upgrade online and failed, call centre was SHOCKING. So went to shop and got it all sorted now. The staff in Truro branch are amazing James and Simon highly recommend, excellent service.... See more
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Company details
About Three UK - 3Store Truro
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
6 Pydar Street, Truro Pydar Street, TR1 2AR, Truro, South, United Kingdom
- 01872278750
4.6
Excellent
42 reviews
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Simon was outstanding for our overall experience of changing contracts …
We had a great assistant manager called Simon, attending us and able to offer us exactly the contract we needed for our convenience and lifestyle. It was a smooth and effortless process updating our contract with Simon’s help.
I would definitely recommend going and having a one to one in the shop as I find it very difficult to understand the plans I am offered when I try and speak to someone on the official Three number. The people who usually answer those calls have a very strong English accent - mainly because those call centres are based abroad - and I have real problems understanding them and what they are trying to say to me.
4 July 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hi Miriam, thank you for the brilliant 5 star review. We’re delighted Simon made updating your plan easy and stress‑free. Your recommendation means a lot to us. 😊-Three Social Media Team
Customer service is top-notch
The customer service is top-notch, they are professional at their job and they give details on your questions.
27 June 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hi Ayorinde. It is wonderful to know that the team answered your questions clearly and delivered such strong customer service. We appreciate you taking the time to leave this review.
VodafoneThree Social Media Team
I’ve been with Three as long as I can remember!
I’ve been with Three as long as I can remember. Every-time I go into the Truro store I am always looked after. Especially by Simon! Always able to answer any questions or concerns I have and always making sure I’m getting the most out of my contract and the best deals. Highly recommend!
4 June 2026
Unprompted review
Reply from Three UK - 3Store Truro
Megan, thank you for the review. We're overjoyed that Simon at our Truro store made your experience outstanding. It’s great to know you’d recommend us, and we wish you a fantastic day. 😊 -Neha
Simon was most informative and…
Simon was most informative and explained in easy to understand language, as a pensioner I Am not a technophobe but I understood everything he said .I would recommend Simon and your store to anyone looking to upgrade or get a new phone.
1 June 2026
Unprompted review
Reply from Three UK - 3Store Truro
That’s wonderful to hear, Sherwin 🌟 Simon shared his stellar expertise using beautifully simple and clear language that made everything perfectly transparent for a senior customer. We truly appreciate your recommendation, and hope you enjoy every moment with your new device 😊🎉 -Arvind
I had Maisie helpping myself today she…
I had Maisie helpping myself today she done amazing very good with all her info and sorted outal my 11 contracts she done amaizng and helpped me out loads thank you top employee
16 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
Thank you for your feedback, Cleo. We’re delighted to hear Maisie handled everything so efficiently and ensured your account was fully sorted. Managing multiple contracts with such care is fantastic to see, and we really appreciate you sharing your experience. -Samad
Simon and maisie where very helpful and…
Simon and maisie where very helpful and had good knowledge top notch employees
12 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
That’s brilliant, Richard! 🎉 We love hearing that Simon and Maisie made everything smooth and easy for you. Thank you for the wonderful feedback! -Veronica
Tried doing upgrade online and failed
Tried doing upgrade online and failed, call centre was SHOCKING.
So went to shop and got it all sorted now. The staff in Truro branch are amazing James and Simon highly recommend, excellent service.
10 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
Brett, we’re really glad to hear that the Truro team were able to turn things around for you. It’s great to know James and Simon provided the level of service you deserved and got everything sorted smoothly. -Manavata
Incredibly helpful with needing to…
Incredibly helpful with needing to upgrade phone and contract at a difficult time
9 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
Thank you, Annie 😃 We’re so glad we could make things a little easier for you. Upgrading during a tough time isn’t fun, but we’re happy we could take the stress out of it. -Ayesha
Simon was very helpful
Simon was very helpful, explained everything and made it an easy process to complete.
8 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
Thank you for your feedback, Peter! We’re pleased that Simon was able to sort things out for you so efficiently. ✨ -Veronica
Three has always been a great network
Three has always been a great network. Been with them for a long time signals better than ever since the vodaphone merger. Truro store helped me out with a great deal and a new e sim after I had broken my phone. Thanks Malachy!
5 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
Wow, thank you for sharing this, Mathias ! We love hearing how our Truro store, and Malachy especially, turned a tricky situation into a smooth, stress-free experience. Your trust and loyalty mean a lot and we’re thrilled to keep delivering excellence. Here’s to more wins, great connections, and happy moments with us! -Ashifa
The young girl (Macie) that served me…
The young girl (Macie) that served me and my partner was utterly rude, obnoxious and blunt almost annoyed that we had to come into collect our phone.
3 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hi Joe, we’re sorry to hear about the experience during your visit — that’s not the level of service we aim to provide. We’d like to look into this further and understand what happened. Please contact our chat support team at https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm, and weekends from 9am to 8pm, and will be able to review everything with you directly. -Shivam
Great service from staff
Thank you to Simon and his colleague. They were really helpful and provided me with a great deal on a phone which was a quick and efficient process!
1 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hi Molly, thanks for sharing your experience with us. It’s great to hear Simon and the team made everything clear and helped you find a phone deal that suited you. We’re glad the process felt smooth and straightforward from start to finish. -Shivam
Great customer service by an englishman
15 April 2026
Unprompted review
Reply from Three UK - 3Store Truro
Allan, we’re pleased to hear you received helpful support. Your feedback means a lot and we’re grateful you took the time to share it. -Suhaas
The best service ever
The best service ever. Very good. Thank you Simon. You are the best.
16 April 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hey Janina, that’s brilliant! We’re thrilled that Simon made your experience so positive. Thank you for this amazing 5⭐ review! -Veronica
Marvelous Matt Roberts
Marvelous Matt Roberts - thank you for great service.. yours Mrs Cook
13 April 2026
Unprompted review
Reply from Three UK - 3Store Truro
That’s fabulous, Fioina! We really love hearing that from our customers, and it means a lot to us. Thank you so much for the 5⭐ review! -Neha
From start very warm welcome by all…
From start very warm welcome by all staff being told of all my options and how to install at home great job
3 April 2026
Unprompted review
Reply from Three UK - 3Store Truro
Thanks for sharing, Maureen! 🎉 Our team clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish
Reply from Three UK - 3Store Truro
Thanks for this fantastic 5⭐ review, Mike! We absolutely love hearing this. Have a wonderful day! ☺️ -Ayesha
Reply from Three UK - 3Store Truro
Hey Vanessa! We love hearing this. Malachy brings a touch of magic that turns simple moments into something you’ll remember. 🥳 -Prabhjeet
Reply from Three UK - 3Store Truro
Thank you, Hollie! Your feedback is truly appreciated. Maisie’s dedication to creating a welcoming atmosphere and ensuring you left with the best outcome reflects the high standards we aim to deliver. -Manavata
Outstanding sevice
My husband and I received such amazing service - again! - from the team at Three. Simon and the other gentleman helped us find and set up our new phones and when we had a question and popped back in, nothing was too much trouble.
Just such lovely, helpful people and outstanding, honest service. I'd recommend them to anyone.
27 February 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hello Diane! It is wonderful to see you and your partner returning to us for such a top-tier experience. Simon and his colleague clearly went above and beyond to ensure your latest handsets were perfectly configured, and we are delighted that our team’s sincerity and willingness to assist made your follow-up visit just as seamless. We truly appreciate your high praise and for being so happy to spread the word about our team! -Kishan
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