⭐️⭐️⭐️⭐️⭐️ Outstanding customer service! Joel was absolutely fantastic — friendly, patient, professional and extremely helpful. He took the time to explain everything clearly, answered all my quest... See more
Location
Switch locationUnit SU40, Lower Ground Floor, Stratford Westfield, Montfichet Road, E20 1EJ Stratford Westfield, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Esha was super helpful. I had a few enquiries about switching to three and she was so informative. She also has such a positive approach to work and her customers! Highly reccomend speaking to Esha fo... See more
Company replied
I Helen Adejumo customer of 3g meet with Kai in Westfield 3g shop he attended to me which I really appreciate him . I hereby recommend him for Good customer service If not for him today I could ha... See more
Company replied
Tsion was REALLY AMAZING. I came in upset at the network issue I was facing and Tsion handled it really well, made me feel heard and resolved my issue and I’m leaving a happy customer. Thank you so... See more
Company replied
Company details
About Three UK - 3Store Stratford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit SU40, Lower Ground Floor, Stratford Westfield, Montfichet Road, E20 1EJ, Stratford Westfield, London, United Kingdom
- 02085550132
5.0
Excellent
633 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Moss it was perfect thank you
Moss it was perfect thank you, good service.
16 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Thank you for your 5⭐ review, Akwasi! We’re happy to know you had a wonderful experience. -Neha
Moss you was excellent outstanding my…
Moss you was excellent outstanding my problem is sorted.
16 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Shyamkumar, it is fantastic to hear that Moss provided such top-tier assistance and successfully resolved everything for you during your interaction. -Kishan
Reply from Three UK - 3Store Stratford
Hey Neeha. We're glad that Malakye made everything easier for you, and we truly appreciate you taking a moment to share your feedback. 😊 -Prabhjeet
vinny was able to set me up with a new…
vinny was able to set me up with a new phone and a tablet and was able to help me copy my information from my old phone to my new phone
thank you vinny
15 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Tahar, it’s great to know Vinny helped you with your new devices and made moving everything across smooth for you - Three Social Media Team -Suhaas
Great service from Farjana today
Great service from Farjana today. She was very helpful.
14 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Shakeel, we are glad to hear that Farjana provided great service and was so helpful today. Thank you for sharing your feedback with us! -Kishan
Esha is very kind and has so much…
Esha is very kind and has so much patience. Such a nice girl very happy to meet her
14 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Thushitta, we are delighted to hear that you had such a pleasant experience and that Esha was so incredibly thoughtful and accommodating. Thank you for sharing your lovely feedback with us! -Kishan
I have an excellent customer servis…
I have an excellent customer servis with Kai , assisted very well thank you
14 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi there, we are glad to hear that you received such high-quality care and that Kai looked after you so well. Thank you for sharing your positive experience with us! -Kishan
Moss patient and articulate many thanks…
Moss patient and articulate many thanks xx
14 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Angie, we are so pleased to hear that Moss was incredibly attentive and clear when assisting you. Thank you for taking the time to share your lovely feedback! -Kishan
Reply from Three UK - 3Store Stratford
Hello Faiza! We absolutely love hearing this! 🎉 Kai is truly exceptional. Thank you for your feedback, it means a lot! ☺️ -Kashish
Vinny is an excellent staff-he resolve…
Vinny is an excellent staff-he resolve all the problems I brought to three.
14 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Wow, Kehinde! Your review is next level awesome! 🎉 Huge shout out to Vinny for making it unforgettable. Many thanks 😉 — Three Social Media Team -Kashish
Vinny was very helpful
Vinny was very helpful, listen to all my complaints and help me to solve all.
I really appreciate his help.
A big thank you to him
14 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Gbemi, it’s great to hear Vinny took the time to understand everything and worked through it with you - Three Social Media Team -Suhaas
Moss you made me smile today
Moss you made me smile today, thank you for helping me
14 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hey Marta! 🌷We’re thrilled to know Moss made your day special. Thank you for sharing such uplifting feedback! 💫☺️ — Three Social Media Team -Kashish
Maxim is the best employee thank you…
Maxim is the best employee thank you very much for explaining it well
14 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Superb! 🌟 A big shout out to Maxim for making your experience truly exceptional. Thank you for your kind words! ☺️ -Prabhjeet
Very welcoming
Very welcoming, calm, gentle and made very easy with every step. She (Tsion) is definitely a star. God bless her.
13 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Such a joy to read this, Shafiqul 💫 We’re delighted that Tsion’s gentle approach and clear guidance made every single step feel entirely effortless. Hope the rest of your day stays full of good energy 🌿 -Arvind
If you go to this to ask for Joel
If you go to this to ask for Joel, very patient and helpful dude. 5 out of 5
12 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Saulius. Thank you for sharing your experience. We are glad to hear that Joel was patient and attentive, and we really appreciate you recommending him to others looking for support. -Shivam
Markz was an amazing customer service…
Markz was an amazing customer service provider. He listened and gave me well meaningful contract through is patience, understanding and good manner.
12 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hey Oluwatobi! Thanks for your feedback, Markz always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ -Kashish
Reply from Three UK - 3Store Stratford
Hi Manjot. Thank you for sharing your experience. We are glad to hear that Subrata looked after you so well and left you feeling completely satisfied with your interaction. -Shivam
Reply from Three UK - 3Store Stratford
Hi Stephanie. Thank you for sharing your experience. We are glad to hear that Joel looked after you so well and provided such a perfect interaction today. -Shivam
Joel was our agent today,his customer…
Joel was our agent today,his customer service was top tier!!!
12 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Elana. Thank you for sharing your experience. We are glad to hear that Joel looked after you so well and provided such outstanding care during your interaction today. -Shivam
Reply from Three UK - 3Store Stratford
Thanks so much, Franco! 🎉 We’re so happy Joel could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ -Kashish
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.