Lovely customer service by Tsion at three, went there for device upgrade and she helped us really well, provided all the necessary information and was really quick with all the formalities. Loved the... See more
Company replied
Location
Switch locationUnit SU40, Lower Ground Floor, Stratford Westfield, Montfichet Road, E20 1EJ Stratford Westfield, London, GB
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Saleem was eager to support when I was confused on what phone to pick. He was providing extra information and helping set up. Great customer service provided. Got everything I need. Thanks for... See more
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Great customer service by Tsion, she is lovely to talk to. She provided all the necessary information and was quick with finishing up the formalities. It was really sweet to be served by her.
Company replied
Vinny he is clear and makes you understand everything ask for approval every time hes going to change something,doesn't make you nervous and I felt really comfortable with him I couldn't asked for an... See more
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Company details
About Three UK - 3Store Stratford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit SU40, Lower Ground Floor, Stratford Westfield, Montfichet Road, E20 1EJ, Stratford Westfield, London, United Kingdom
- 02085550132
4.9
Excellent
554 reviews
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It was a great experience
It was a great experience, usually I have visited Three store before with my friends and family and haven’t found someone this polite and helpful. But the reason I am joining Three is just because of the customer service I have got from Malakye, he was definitely way too helpful and showed the willingness in sorting things out by going beyond.
8 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Thank you for sharing this, Karan. It is great to hear how well Malakye supported you. His patience and genuine effort clearly made a strong impression, and we are glad he helped make your visit such a positive one. -Manavata
Rutvik
Rutvik
I had a very pleasant experience with Rutvik at Three Network. He attended to me extremely well with patience, professionalism, and genuine care. He is a very good listener and was always willing to go the extra mile to help and ensure my issues were resolved satisfactorily.
His excellent customer service, calm attitude, and dedication truly stood out. Three Network is fortunate to have such a committed and supportive staff member. Thank you, Rutvik, for your outstanding assistance.
8 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Thank you so much for sharing this, Tunde. It’s wonderful to hear how much Rutvik’s patience, professionalism and genuine care meant to you. Your comments really highlight the effort he puts into making every customer feel supported. -Manavata
Reply from Three UK - 3Store Stratford
Hey Ashraf, we love it! Kai will be overjoyed knowing the support made your visit unforgettable and brought in a brilliant 5 ⭐. -Ashifa
Nice customer service
Nice customer service
Oscar was so nice..he helped a lot
6 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Thank you, Shaim! It’s great to know you had a good experience and that Oscar supported you so well. -Ayesha
Im very thankful for the service and…
Im very thankful for the service and effort that TSION give to us and me and husband are very pleased.
6 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Thank you, Lydia! We’re so glad Tsion provided such helpful service. Wonderful to hear you and your husband left happy. ☺️ -Ayesha
Very helpful good customers care
Very helpful good customers care
Tsion sttrafford store
6 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hey there, that’s brilliant! our staff really made your day, and we couldn’t be happier. Thank you for this amazing 5⭐ review! -Ayesha
Above and beyond ♥️
I am someone who never bought anything on contract, so I was very unsure how to start from zero thanks to the lady ESHA who helped me in this and made my journey absolutely amazing . I bought 17 pro Max on the contract first time and I am really happy with the whole experience 

5 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Esha made your first contract purchase effortless and exciting! From guiding every step to boosting your confidence, she turned the unknown into pure joy. Enjoy every swipe on your new 17 Pro Max, Kendle! -Ashifa
Reply from Three UK - 3Store Stratford
Wow, thank you, Swapnil, for the incredible feedback! We’re over the moon that our staff could make everything feel effortless for you. 🌟 -Veronica
Reply from Three UK - 3Store Stratford
Thanks a lot, Miraj! We’re thrilled Isha made your visit a positive and helpful experience. Hope you have an amazing day 😊 -Ayesha
Very good service
Hi, I came into the store yesterday and just wanted to say how impressed I was with the service I received. Maksym, who helped me, was exceptionally knowledgeable, patient, and genuinely helpful in guiding me through the new contract and phone options. It made the whole process feel effortless, which is quite rare. Please do pass on my thanks! I really appreciated the experience.
4 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Edina, your kind words truly stand out. It’s wonderful to hear how smoothly everything went and how well Maksym supported you throughout your visit. His patience, knowledge, and genuine care clearly made a real difference, and we’ll make sure your thanks reach him. We’re delighted you had such a great experience. -Manavata
Top knotch service by Khai
I was served by khai and who has helped me to do additional phone contract plus Apple Watch and sim. Really helpful and great service
4 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Tamil, thanks so much for your review! We’re delighted Khai was able to help you quickly and clearly. Really appreciate you taking the time to share your experience. -Ayesha
Khai
Khai
I am so glad and thankful for Khai's help sorting not only one issue regarding my phone He is polite, and so pleasant to deal with.
2 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
We love fast fixes and happy endings, Elizabeth. We’re so glad Khai got everything back on track. Thanks for sharing your experience! -Ashifa
I came to cancel my contract and saw…
I came to cancel my contract and saw khai but he explained to me why i was getting charged extra and because of his service and good offer i take one new sim for my wife
1 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Big thanks for the 5 ⭐ review, Tamer! We’re glad Khai could clear things up and help you find the perfect deal for your wife. -Maryalex
The service was really good from Mr…
The service was really good from Mr Oscar..
Helped and explained very well. Thank you ❤️
1 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Santhra, we’re pleased Oscar made everything easy to understand and ensured you felt supported. Thanks for the fantastic 5⭐ review. -Maryalex
I got fantastic service from Vinny
I got fantastic service from Vinny. He renewed my out of date contracts and set me up with a new phone and made sure all my apps were up and running. Thanks Vinny👍
29 April 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Robert, your feedback means a lot. Vinny’s effort in renewing your contracts, setting up your new phone, and making sure everything was running smoothly shows the dedication we strive for. We’ll ensure he knows how much you appreciated his support. -Manavata
I was well come and attended by Esha
I was well come and attended by Esha, I was quiet impressed with the service she rather.
28 April 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Thank you for sharing this brilliant feedback! It's wonderful to hear how smoothly everything went and that Esha provided such excellent support throughout the process. -Afaq
my name is Brenda
my name is Brenda. I have just come into your shop in Stratford and your advisor and his name is Vinny has been so helpful to me. I am 86 years old and I possess an iPhone which I don’t fully understand and he has been with me for one hour and a half and I’ll just can’t praise him enough. I’m gonna carry on and carry on but that is it you’re lucky to have him
Thank you
27 April 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Thank you so much for your lovely feedback, Brenda. We’re delighted to hear how supportive Vinny at our Stratford branch was during your visit. 😊 -Veronica
Samella was outstanding customer…
Samella was outstanding customer serviceand really helpful. will come again here, really liked the service great experience 👍
25 April 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Shifas, it is wonderful to hear how Samella made your visit so enjoyable. Her helpful attitude and excellent customer service created a truly positive experience, and it is great that you look forward to coming back again. -Manavata
Tsion was very informative and helpful…
Tsion was very informative and helpful and helped me with my queries.so happy with the service I got.
23 April 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Wow, we absolutely love hearing this, Elsi! Kudos to Tsion for making your experience truly remarkable. Thank you for the wonderful feedback. -Ashifa
The staff was very helpful today. Excellent.
The staff was very helpful today.
22 April 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hey Bernardo, thank you for sharing this amazing 5⭐ review! We’re thrilled that our team gave you such a fantastic experience. -Veronica
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