Good service
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Kev and the team did a great job helping to upgrade me and my sister, all of our data was swapped over and the new phones all set up, brilliant service!
Company replied
Kevin Shaw was absolutely amazing! His customer service was incredible, he sat and broke down all key components of each device and helped me choose the right one for me! Thank you so much!!
Company replied
We went just to collect a broadband that we order online but Sam was really nice asking in detail what we were looking for, he give us better options for our needs and help us getting better deals eve... See more
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Company details
About Three UK - 3Store Shrewsbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
41-42 Pride Hill, SY1 1DN, Shrewsbury, Midlands, United Kingdom
- 01743243526
4.9
Excellent
126 reviews
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Sam and Jak at Shrewsbury store were…
Sam and Jak at Shrewsbury store were both extremely helpful and informative when setting me up with broadband at home. I would definitely recommend this store and commend both customer advisors on their helpfulness.
17 February 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Emeline, thanks for sharing this! We’re delighted to hear Sam and Jak were so helpful and informative during your visit to the Shrewsbury store. We really appreciate your recommendation. 🤗 -Ayesha
Very helpful and full of good…
Very helpful and full of good information and a great welcome along with a smile .
13 February 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Tony, your feedback reflects the dedication behind every interaction ✨. It’s inspiring to know the experience stood out so positively 🌟 -Manavata
Lucy in the Shrewsbury branch was a…
Lucy in the Shrewsbury branch was a fantastic help. Managed to move my missing phone number onto a new sim. Also helped my choose a phone and get it set up.
She was very lovely.
7 February 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Wonderful feedback, Luke! Great to know Lucy got everything sorted for you and made the experience smooth at our Shrewsbury store. 🌟 -Veronica
Reply from Three UK - 3Store Shrewsbury
Hi, Maria. We're so happy to know that you had a great experience with us. Thank you for taking the time to share this lovely feedback. ☺️ -Prabhjeet
The time Sam put in was brilliant
The time Sam put in was brilliant, above and beyond what I was expecting. He was excellent. Well done. He helped me greatly.
6 February 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
That’s fantastic, Robert! We’re so glad Sam was able to provide the support you needed. Thank you so much for the review! -Neha
Lovely helpful staff with brilliant…
Lovely helpful staff with brilliant advice on Sunday from Millie and Lucy.
1 February 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi there, thank you for taking the time to leave such a wonderful review! We’re so glad Millie, Lucy, and our team could make your experience smooth and enjoyable. -Neha
Excellent friendly and informed service…
Excellent friendly and informed service from lucy and Millie. Couldn’t be better!!
1 February 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
That’s fantastic, Adrian! We’re so glad Lucy and Milli were able to provide the support you needed. Thank you so much for the great review! -Neha
Great service dealing with a tricky…
Great service dealing with a tricky situation of a stolen phone and changing accounts.
Helpful and knowledgeable, sorted us out brilliantly, went above and beyond.
26 January 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thanks so much for the amazing feedback, Alex! 🙌 We love finding smart solutions, and we’re so glad we could help you out. 😊 -Veronica
Excellent and flexible service
Excellent and flexible service. I hate the idea of datatransfer to another device (or even changing a phone) but they do it all for you on the day in store. Nice and simple. A fantastic value bundle and trade-in also helps.
Many thanks
24 January 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi there, thanks for getting in touch. It’s great to hear our team made everything easy for you in store, especially with getting your data moved over. We’re also really glad you found the bundle and trade‑in such good value. We appreciate you sharing this with us. -Kishan
My wife was looking to upgrade her…
My wife was looking to upgrade her phone. We popped into our local store in Shrewsbury and received excellent service provided by Lucy in upgrading her phone
17 January 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hey Keith, that’s marvellous! A big shoutout to Lucy for providing such amazing support at our Shrewsbury branch. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Very good service
Very good service.
Helpful, efficient and knowledgeable.
I signed up on the strength of this.
Recommended by a person already with Three- Eva
14 January 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Mr & Mrs Taylor, you’ve made us smile! 😊 Thank you for the lovely 5⭐ review. Wishing you a fantastic day! -Veronica
Fantastic service
Fantastic service. Very helpful and friendly. Becki made it a painless experience. 10 out of 10. Thank you.
14 January 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
We’re glad you felt supported and well taken care of by Becki. It’s wonderful to know our service met your expectations. Wishing you a lovely day, Julie! 🤗 -Ayesha
Jak was really helpful
Jak was really helpful, walking me through my options and working out the best deal for what I needed. As a wheelchair user I'm also glad to say he was very helpful without making assumptions or a big production, just accommodated my needs and asked pertinent questions that helped me choose the right device.
11 January 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Wow, Claire! 🎉 That’s awesome! A big shoutout to Jak for going above and beyond to make your experience exceptional. He’ll be thrilled to know his efforts were truly appreciated. Thank you so much for the 5⭐ review! -Neha
Lucy greated me with a smile when I…
Lucy greated me with a smile when I entered the shop. She was able to help me with a couple of queries in a few minutes and I was away.
4 January 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Jak in Shrewsbury was excellent
Jak in Shrewsbury was excellent. I havent had an oppprtunity to come in and sort my phone out due to family issues and I stupidly forgot my ID so I thought I'd have missed my chance to upgrade but Jak reasurred me that there was still options for me to upgrade and he got me a great deal and set up the new phone for me whilst I met up with friends in town which I'm so grateful for! Thank you.
30 December 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you for the 5 ⭐ review, Kathleen! We're proud that Jak delivered such clear, outstanding support. Providing excellence in every experience is always our goal. Hope to see you soon! -Afaq
Very good
Very chatty and friendly, they were accommodating to all questions and concerns we had.
14 December 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Excellent customer service
Changed my iPhone for a newer model at the Three Shop in Shrewsbury. Big shout out for Sam who was very friendly and spent a lot of time showing the features of the new phone, patiently answering our questions and completely setting up the phone.Nothing was too much trouble for him.Excellent customer service.Thanks very much Sam.
16 December 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Robert, this is what we love to hear! We’re so happy this is the service you received from Sam, we’ll certainly be passing your feedback on. -John
Amazing service
Amazing service! Jak helped us greatly today in choosing a new phone. Fab store.
16 December 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hey Yuliia! We’re so glad to hear that Jak was efficient and made everything easy for you. Thank you for taking the time to share your feedback! Hope you have a wonderful day 😄 -Kashish
Lucy was really helpful
Lucy was really helpful. My daughter is visiting from abroad and had forgotten the SIM she normally uses in the UK when she comes ‘home’. Lucy advised her on the best thing to do to transfer her existing balance onto a new SIM card. Thank you Lucy :-)
16 December 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hey Nicola, that’s brilliant! We’re so glad Lucy was able to support you so well. Thanks for the amazing 5⭐ review! -Veronica
Shrewsbury store
Great service from Jak in Shrewsbury very helpful and gave brilliant advice on both my phone contract and broadband
15 December 2025
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thant's brilliant, Alex. We're pleased Jak offered guidance for each of your contracts :) -Scott
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