Staff absolutely lovely and kind also communication was incredible they help do every step and was quick. My partner was happy of there service thanks all to Chris and Louis.
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Went into the store because had a problem with my account that I couldn’t sort out online, or over the phone, ( to be honest, I could not understand what the person on the phone was saying) in store t... See more
Company replied
Great service. Always really helpful & patient with explaining things I dont understand ! Thank you Sally & Chris 🙏
Company replied
A* service and explained everything! Couldn’t have asked for more help from Sally and thank you so much to Chris for keeping my 3yr old entertained while sorting my SIM.
Company replied
Company details
About Three UK - 3Store Newark
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Stodman Street, NG24 1AT, Newark, Midlands, United Kingdom
- 01636704794
4.9
Excellent
97 reviews
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Welcoming staff
Welcoming staff, very knowledgeable and offered a great deal Thanks
19 May 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hey Sue! We're thrilled to hear you had a great experience with our team. Thank you for the review! 😊 -Veronica
Staff are fab and very attentive at the…
Staff are fab and very attentive at the Newark on trent store
15 May 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi Rebecca, it’s great to hear the team at our Newark on Trent store made such a positive impression. We’re glad the attentive service stood out during your visit. -Shivam
I purchased my new phone on the 7th…
I purchased my new phone on the 7th May.
The service was excellent.I was served by Arch who was friendly, patient and very helpful. He was efficient at his job. The atmosphere was friendly and professional.
Thanks
7 May 2026
Unprompted review
Reply from Three UK - 3Store Newark
Love hearing this, Djendo 💫 We're delighted that Arch provided such great support and helped you with your new device. Enjoy your new device 😊 -Maryalex
Bailey Hopkinson was super helpful
Bailey Hopkinson was super helpful , helped me resolve my issue quickly . He's an asset to three Newark!
11 May 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi Julie, great to hear Bailey Hopkinson was able to sort things out quickly and provided such strong support — it’s clear he made a real difference to your experience. -Shivam
Polite and knowledgeable staff
Polite and knowledgeable staff. Hayley Bailey in particular was most efficient.
11 May 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi Nicholas, great to hear you had a positive experience with the team, and that Hayley Bailey stood out for her efficient and professional support. -Shivam
Sally and chad were absolutely…
Sally and chad were absolutely brilliant top service always found the three store in Newark top notch well done deserve a pay rise 👍
9 May 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hey Lee, thank you so much for sharing this lovely feedback. We're thrilled to hear that Sally and Chad made your visit so smooth with their supportive approach and exceptional service. -Maryalex
Bailey and Chad are fantastically…
Bailey and Chad are fantastically helpful, patient and knowledgeable, and a delight to interact with. I learned a lot and they answered all my questions and solved all my problems.
Chris Saunders
9 May 2026
Unprompted review
Reply from Three UK - 3Store Newark
Superb, Chris! We are so pleased to hear that Bailey and Chad were able to help you out. It’s great to know they were patient and knowledgeable while answering your questions and solving those problems for you. 🥰 -Prabhjeet
Purchased new phone at Newark store…
Purchased new phone at Newark store excellent service by Chad, couldn’t be more helpful.
A credit to his company
Well done Chad
7 May 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi Nicholas, great to know Chad delivered such attentive support and made your upgrade feel well handled throughout. -Kishan
Three🙏🏾Store Newark,.
Three🙏🏾Store Newark,.
In life, we all need an angel with inside this life. I give much thanks and praise for Hayley🫶🏾, store manager, Chris, Sally and all the other. Bless you all a good good life health and much happiness. Thank you for help me with the dilemma placed upon me.
Kindest regards,
Gary Forbes-Browne
27 April 2026
Unprompted review
Reply from Three UK - 3Store Newark
That's wonderful to hear, Gary! ✨ A big shout out to Hayley, Chris, Sally and the team at our Newark branch for providing such outstanding support. Thank you for sharing your lovely feedback. 😊 -Maryalex
Getting a new phone in 3 in Newark
Staff are so nice and helpful particularly Chad and Sally. They were friendly and made the visit a pleasant experience. Advice was given on what to do with questions we had and it was clear and concise. Thank you
18 April 2026
Unprompted review
Reply from Three UK - 3Store Newark
Those 5 ⭐ vibes say it all, Rosemary. Hats off to Chad and Sally for keeping excellence alive every single time. Thank you for letting us be part of your experience. -Ashifa
I got a nice reception from the staff…
I got a nice reception from the staff members, great service will recommend to others. Thank you Chris and Louise.
14 April 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi Gillian, we appreciate your lovely feedback! Delighted to hear Chris and Louise made your visit a good one ✨ -Ayesha
Very friendly staff
Very friendly staff, explained everything properly wasn't pushy and very helpful
7 April 2026
Unprompted review
Reply from Three UK - 3Store Newark
Katie, we’re glad our staff’s approachable manner and clear explanations made your experience comfortable. Thank you for sharing your feedback. -Suhaas
Reply from Three UK - 3Store Newark
Thank you, Bridget! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Chris and Louise were absolutely…
Chris and Louise were absolutely amazing fixing an issue that customer services are useless at sorting... In future go and see these guys they are spot on 👌
3 April 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hello Aaron, we’re glad Chris and Louise could assist you effectively. We appreciate your feedback and thank you for sharing your experience. -Suhaas
Sally was very helpful in finding the…
Sally was very helpful in finding the best plan for me
31 March 2026
Unprompted review
Reply from Three UK - 3Store Newark
Thank you for sharing this, Nurlaila! It’s great to hear that Sally guided you so well and helped you find an option that fits what you needed. -Afaq
I came into Newark Three
I came into Newark three with a complaint about Three network which has led me to missed calls etc. I was served by Sally who apologised on behalf of Three and proceeded to show me some work arounds I can do on my phone to improve the signal, I realised it was to do with 5G/4G. Sally was really friendly, patient (I’m a tad slow with tech) and provided me with a solution. All round great customer service.
24 March 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Hayley and Sally and Chris have been…
Hayley and Sally and Chris have been extremely helpful the service has been excellent would highly recommend them
THANKS
23 March 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hey Christine, we’re so happy to hear you received the best help from Hayley, Sally, and Chris! Thank you for the lovely 5⭐ review. We hope you have a wonderful day ahead! -Ayesha
I was in abit of a tiz on arriving as…
I was in abit of a tiz on arriving as had dropped my phone and was worry about photos, Haley and chad were great from the begining, freindly, helpful and explained everything, as i know nothing about phones lol.
Got what phone was suited to my needs, i also went back in the following day to purches some new ear buds and haley set them up for me, overall very good experience and will recomend.
19 March 2026
Unprompted review
Reply from Three UK - 3Store Newark
Amazing, Katie! 🌟 We’re delighted to hear that Haley and Chad provided clear guidance and made the whole experience stress-free, from helping you choose the right phone to setting up your new earbuds. It’s wonderful to know their friendly approach left you feeling confident and supported. 😇 -Prabhjeet
Great Store, Super Staff
Sally and the Team at Newark 3 made sure I was looked after from the moment I entered the store-to leaving with my new plans and devices all ready to go!
Very impressed with this store and service levels.
Thanks 3
23 February 2026
Unprompted review
Reply from Three UK - 3Store Newark
Hi Stephen, thank you for sharing your experience. We’re pleased Sally and the Newark team provided attentive, professional care throughout, set up your new plans and devices ready to use, and made the visit smooth and welcoming. -Kishan
Great customer service great attitude…
Great customer service great attitude lovely people sally Hayley 5 star reviews
11 March 2026
Unprompted review
Reply from Three UK - 3Store Newark
Thank you so much for sharing your experience, Michaela. We’re thrilled to hear your kind words and truly appreciate the 5 star review. It’s wonderful to know our team left such a positive impression. 😀 -Kashish
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