I had an amazing experience with Nathan at the Three mobile store in Livingston. He was very helpful, polite, friendly, and professional throughout my visit. Nathan understood exactly what I needed,... See more
Company replied
Location
Switch location336 Almondvale South, The Elements, EH54 6HR Livingston, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cheryl helped me at the Livingston store when I came in and enquired about the wireless broadband. Smooth and easy process and she got it set up for me.
Company replied
First went into the store to discuss potential Sim Only deals, Richard was incredibly friendly, super helpful, not trying to force me into taking out a contract with them, just offering advice and... See more
Company replied
We had a fantastic experience at Three today with Lewis. We needed help with several contract changes and had a number of queries, but nothing was too much trouble. Lewis was extremely helpful, kn... See more
Company replied
Company details
About Three UK - 3Store Livingston
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
336 Almondvale South, The Elements, EH54 6HR, Livingston, North, United Kingdom
- 01506440945
4.8
Excellent
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Livingston
Hi Muhammad! 🎉 It is brilliant to hear that you had such a great experience. -Kishan
Great service
Great service, both Craig and Lewis were excellent, they talked me though lots of different plans to make sure I got the right one that suited not only me but my child and both parents. They even helped with keeping our same numbers which was great.
8 February 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Nicola, we’re thrilled Craig and Lewis offered such thoughtful guidance, helping you and your family find the right options while keeping everything seamless. Thank you for choosing us and for your kind words. -Suhaas
Quick friendly service
Quick friendly service. The Three assistant was very informative with any questions asked.
8 February 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hello Kevin! We’re thrilled to hear you had a great experience with us. Thank you for the review! -Afaq
Craig and his manager amazing Service
Craig and his manager (Richard) were fab! Highly recommend been with T-Mobile and then EE for such a long time, everyone knows the price of contracts are ridiculous! I was recommended Three popped in and was given 2 costs by Craig, popped back to EE and they couldn’t get anywhere near the price! Highly recommend not only the customer service but the prices are fab!!
7 February 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Love to hear this feedback, Gillian! Craig and Richard will be thrilled to know they made such a great impression. Delighted we could beat the price and deliver top‑notch support. Thanks for taking the time to share! 🌟 -Veronica
We had a fantastic experience at Three…
We had a fantastic experience at Three today with Lewis. We needed help with several contract changes and had a number of queries, but nothing was too much trouble. Lewis was extremely helpful, knowledgeable, and patient throughout, and we’re absolutely delighted with our new phones.
Thank you for such great service.
31 January 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Jenna, thank you for sharing your experience. It’s wonderful to hear how clearly Lewis guided you through everything and helped you secure the best deal. We hope your day is as awesome as you are! -Afaq
Great service
Great service
Thanks Graig to take the time for tidying up my accounts
Much appreciated
24 January 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Mz, this is exactly the kind of feedback we love! 🎉 We truly appreciate Graig’s effort and care. Thank you so much for the 5⭐ review! -Ayesha
Reply from Three UK - 3Store Livingston
Your feedback means a lot, Kenneth 🙌. We’re glad you’re happy with the service you received 😊. -Shivam
Craig …
Craig …. Great service. Really easy to understand the offer. Thats me for another 2 years.
12 January 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hey Caroline, thanks for the 5 stars :) It's super that Craig explained everything for you neatly so you could be confident in your purchase. We're so glad to have you stay with us. Have a fantastic day! -Scott
Craig fixed my phone and sold us a…
Craig fixed my phone and sold us a great sim deal. Great bloke.
12 January 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hey Bobs, that's brilliant! We're glad to hear that Craig was able to provide support and make the experience smooth. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet
The person was so helpful and friendly…
The person was so helpful and friendly and not rushing out and listening to me and what I want and his name was Louis
10 January 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Three experience
The service was good. The query was resolved quickly. The customer adviser was good and confident.
9 January 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hi Peter, thanks for taking the time to leave us a 5 ⭐ review. We’re glad to hear your experience went smoothly. -Shivam
Experience was perfect due to Lewis's…
Experience was perfect due to Lewis's customer service .
20 December 2025
Unprompted review
Reply from Three UK - 3Store Livingston
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Reply from Three UK - 3Store Livingston
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Super Quick and Easy!
Went in for help with Broadband and was helped out by Lewis. Really easy, quick process and explained all our options quickly. Didn’t upsell or try to give us the most expensive plan, just told us exactly what we needed. Super happy!
6 December 2025
Unprompted review
Reply from Three UK - 3Store Livingston
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Craig was very helpful and…
Craig was very helpful and professional, my partner and I had a good experience
6 December 2025
Unprompted review
Reply from Three UK - 3Store Livingston
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Lewis was fantastic very knowledgeable…
Lewis was fantastic very knowledgeable and let me know all the options so I could make an informed choice
5 December 2025
Unprompted review
Reply from Three UK - 3Store Livingston
Hey.
Thanks! Your review is really appreciated. -Pete
Reply from Three UK - 3Store Livingston
Thanks for your feedback, Douglas, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had an absolutely brilliant experience at the Three store in Livingston Centre, thanks to Lewis and Sean! They were incredibly friendly and welcoming from the moment I walked in, and we had a proper laugh with some great banter throughout.
They went above and beyond to find me the best Black Friday deal, which was so good that I switched from Vodafone on the spot without a second thought. They explained everything clearly, made the whole process smooth, and genuinely cared about getting me the best value.
If you’re looking for top-notch service, unbeatable deals, and a great chat while you sort out your mobile plan, I can’t recommend Sean and Lewis enough. Fantastic experience!
29 November 2025
Unprompted review
Reply from Three UK - 3Store Livingston
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Lewis was fab
28 November 2025
Unprompted review
Reply from Three UK - 3Store Livingston
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
It was my first time getting a contract…
It was my first time getting a contract for myself and Lewis was kind enough to go through everything with me ensuring I knew what everything meant.
28 November 2025
Unprompted review
Reply from Three UK - 3Store Livingston
That's brilliant, we're delighted that you chose Three to get your first contract with and that Lewis did a great job making you feel confident in your choice :) Thank you for a great review, Zoe -Scott
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.