I Just want to say a MASSIVE "THANKYOU" to Nick who helped me today. I lost my phone over the weekend and needed a new sim card,because I couldn't get into my emails to validate myself,I was advised... See more
Company replied
Location
Switch locationUnit 3.16, Trinity Leeds Shopping Centre, Albion Street, LS1 5AT Leeds, Midlands, GB
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See what reviewers are saying
I had a very positive experience in the 3 store Trinity Centre. Nick was very professional, with interpersonal skills which made me feel welcome and comfortable. Being able to sit discuss my contr... See more
Company replied
Hammaad was exceptionally kind explaining everything in detail helping us choose the best deal that was on offer. I am so happy with the service and highly recommend this store. Thanks so much for the... See more
Company replied
Wojtek at the the Three shop in Leeds was so supportive and helped me find the best solution and mobile service. Very patient and kind, he also helped to set up my new phone and was available for two... See more
Company replied
Company details
About Three UK - 3Store Leeds (Trinity)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 3.16, Trinity Leeds Shopping Centre, Albion Street, LS1 5AT, Leeds, Midlands, United Kingdom
- 01132434492
4.9
Excellent
196 reviews
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Great service
We had to return a hub and get a new outdoor one. We came to the store thrice. And finally Voytek have somehow managed to help us out with the technical issues and helped a lot!
1 July 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Shankari. Thank you for your feedback. We know it must have been frustrating having to visit us three times to sort out your home broadband hardware, but we are so pleased that Voytek stepped in to resolve those technical difficulties and get everything working for you.— Three Social Media Team
Fantastic customer service by Voytek
1 July 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Justine. Thank you for giving us your feedback. We are absolutely delighted to hear that Voytek took such great care of you and provided a wonderful experience.__Three Social Media Team
Reply from Three UK - 3Store Leeds (Trinity)
Hey Deep, we’re delighted to hear that Sami provided you with an excellent experience and handled everything smoothly. Thank you for taking the time to share your feedback 😊-Three Social Media Team.
Three Leeds
All good. Staff were knowledgeable on the latest phones and deals. They transferred everything onto my new phone too.
28 June 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Melanie, we’re thrilled to hear the team helped you find the right phone and got everything transferred over without a hitch. Love knowing your visit went so well!
– VodafoneThree Social Media Team
Amazing customer service
Amazing customer service! Got everything sorted very fast but also explained everything in detail giving me all my options!
27 June 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
This is fantastic to hear 🚀 Danielle, we’re overjoyed our team provided such prompt, steady support and shared clear details on all your options. Here’s to smooth moments ahead 🌸
- Three Social Media Team
The customer service was absolutely…
The customer service was absolutely delightful and Tek was a great help with everything. 10/10 would recommend
26 June 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Tek. - Three Social Media Team
Amazing helpful and knowledgeable…
Amazing helpful and knowledgeable Hammaad is really great
24 June 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hey Terry, that's brilliant! We're super happy to hear that Hammaad gave you all the support you needed. Thank you for the amazing 5 ⭐ review! - Three Social Media Team
Very great with Hammaad he gave phone…
Very great with Hammaad he gave phone with 2 tablets on amazing package
20 June 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thank you, Mohammed. We’re really glad to hear that Hammaad was able to help you and set you up with a great package including the phone and two tablets. We appreciate you sharing your experience. -Ayesha
Great Service
Aneesa was outstanding in her service, taking great care of myself a long standing customer. Nothing was too much and she was very caring. Great job.
20 June 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thank you, Craig, for sharing such a brilliant review. We’re delighted to hear how well Aneesa supported you and that your long relationship with us continues to feel valued. 😇 -Prabhjeet
Very good service from Wojtek
19 June 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thanks a ton, Sara! 🎉 We’re so glad everything went perfectly with Wojtek. See you soon! 🥰 -Kashish
Great service from Nick setting my new…
Great service from Nick setting my new phone up
16 June 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
That’s brilliant 🌟 Wendy. Nick delivered such attentive support, getting your new phone set up with clear and assured care ✨ -Arvind
Customer Service
Very helpful and happy to talk me through the full process of upgrading my phone. Customer service very good.
12 June 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thanks so much, Brett! We’re delighted you had such a positive experience with us, and your kind words mean the world to our team. 😊 -Neha
A massive thank you to Sami & Eric
A massive thank you to Sami & Eric, they helped me through every step. Very grateful thank you very much.
9 June 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thank you for sharing this experience, Medina. It’s wonderful to hear Sami and Eric made the whole process seamless for you. ✨ -Veronica
Horrible
Sickening had internet cancelled it straight away cancelled it instantly not have a missed payment on my file after I contacted multiple times about the bills horrible all recorded
9 June 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Adam, we understand how disappointing this experience has been, and it’s certainly not the level of service we want for our customers. From what you’ve shared, this needs a proper review of the billing and what’s been reported on your account so everything can be checked accurately. As we’re unable to access account details on this channel, our team can take this forward and go through it with you. You can reach them here: https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. They’ll look into this and assist you further. -Veronica
Aneesa is such a sweetheart
Aneesa is such a sweetheart, she was so welcoming. Explained all I needed to know.
8 June 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Love this, Abimbola 💫 Aneesa delivered such warm and attentive care, explaining everything clearly and making you feel welcomed throughout ✨ -Arvind
I went into the Three store in Leeds…
I went into the Three store in Leeds today to get a SIM for my sister, we had this most patient and kind assistant - Eric. He was so accommodating and supportive in the whole ordeal, even after hitting a few bumps and errors. Thank you for all your support today, we greatly appreciated it!!! Will always stay with Three for reasons such as this :)
6 June 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Mehak, thank you for sharing your feedback, we are glad that Eric at our Leeds branch looked after you and your sister so well, remaining incredibly calm and helpful throughout the entire process! It means everything to know his exceptional care convinced you to remain with our network. -Shivam
Absolutely briliant
Absolutely briliant. Mr Tamir is master what his doing more expert like him
6 June 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Maria, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Tamir. -Prabhjeet
Aneesa was brilliant very good thanks…
Aneesa was brilliant very good thanks you
5 June 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thanks so much, Narinder! 🎉 We’re so happy Aneesa could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ -Kashish
Reply from Three UK - 3Store Leeds (Trinity)
Hey Shalom, thank you for sharing this amazing 5⭐ review! We’re thrilled Wojciech gave you such a fantastic experience. -Neha
Scammed in store
Scammed in store, ignored by Three for 4 months*
Walked into Three for a phone. Staff upgraded my contract WITHOUT CONSENT and took a £58 first installment for the phone. Tried to return it immediately - they said no. Complained and finally they agreed to reverse the upgrade if I returned the phone. I did. Three kept the phone, kept my £58, AND my money. Been charging me £38 instead of £18 for 4 MONTHS despite promising to revert my contract. I’ve made 10–15 calls to their helpline complaining and got zero positive response. Customer service does nothing. This is financial abuse. Stay far away from Three. 1 star.
12 February 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Farman, we’d like to take a closer look at your account and the charges applied. Please contact us via chat here: https://bit.ly/3C43TKN so we can check this further. We’re available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm. -Suhaas
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