Karl the store manager from Kidderminster was brilliant, went above and beyond to help me, had some trouble with SIM card a broadband and got it sorted straight away !!:) Super friendly lovely perso... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bradley was so helpful, I was having issues with adds on my phone. He cleared them and made my phone run 100% times better
Company replied
The staff in store made it so easy to switch provider and were really helpful with my specific needs of type of phone and contract etc
Company replied
I visited the Three store in Kidderminster as I was experiencing problems with my I phone which I had purchased from them several years ago. Luke was most helpful. He understood my problem instantly,... See more
Company replied
Company details
About Three UK - 3Store Kidderminster
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23 Vicar Street, DY10 1DA, Kidderminster, South, United Kingdom
- 01562822831
4.9
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My sister and I visited our…
My sister and I visited our Kidderminster store and the guys sorted my sisters phone which had gone into sleep mode. The guys sorted out my roaming and helped to get me registered for my bills. Brilliant service, helpful and couldn't do enough. Excellent keep it up guys .
7 February 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Aww, Linda! Thanks a ton for sharing such positive feedback, it’s fantastic to know our team delivers the service you value most at the Kidderminster store. We’re so happy for you! 🥰 -Kashish
In store advisor explained everything…
In store advisor explained everything in detail to some fully understand.like in Kidderminster was amazing
6 February 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hi there, thank you for your brilliant 5 ⭐ review! We’re delighted the advisor at our Kidderminster store made your experience fabulous. Wishing you a wonderful day! 😊 -Suhaas
Lovely staff
Lovely staff, professional and ready to meet your needs and queries. I am an old costumer with Three and I intend to stay with them from now on too. Very happy with my new device as well.
5 February 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Thanks to the team’s great work, you enjoyed a flawless experience and that makes all the difference! A perfect score, with your satisfaction as our top priority. We’re sure, Oana, you’ll love your new phone 💖 -Ashifa
Friendly and helpful
Great staff good customer service friendly advise
26 January 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hi Jack, we’re glad to hear the team made a strong impact and offered helpful guidance. Thanks for leaving your feedback. -Kishan
Great service
Great service, great advice and managed to get me to save money on fixing an old phone.
26 January 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Jamie, we really appreciate your comments. It’s great to know our colleague supported you and helped you keep costs down 😊. -Shivam
Excellent service
Excellent service, got us both sorted for upgrades quickly and painlessly. Thank you
25 January 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hey Debbie! We're so glad we could make your upgrades quick, easy, and completely hassle free, service at its best! -Kashish
brilliant it was very clear how to do…
brilliant it was very clear how to do this.
23 January 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hi Jenny! It’s great to hear you had a positive experience. We’re glad you found the process simple and easy to follow. -Kishan
Went into my local Three store for…
Went into my local Three store for upgrade.
Very helpful member of staff.went through options for upgrades,explained choices.
Very happy with the service.
Would recommend Three uk
20 January 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hi Daniel, we’re so pleased to hear you had a positive experience in store. Our staff love helping customers find the right option, it’s wonderful to know you left happy with your upgrade. Thank you for recommending Three. We can’t wait to see you again! 🥰 -Ayesha
Luke was fantastic sorted me out in no time
Luke was great at helping, the rest of the staff were brilliant at helping with my phone
17 January 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hannah, thank you for such a radiant review. Luke and the team’s dedication truly made an impact, and your 5 ⭐ feedback inspires us to keep delivering moments of excellence 🎉 -Afaq
Reply from Three UK - 3Store Kidderminster
Thanks for your 5 ⭐ review, Karen, and it's lovely to hear that you're happy with the speed and service you have received. We appreciate you taking the time to share this with us 🎊. -Michael
Excellent staff
Excellent staff, excellent in their service with helping me with my new phone and data transfer
12 January 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hello Maximillian, thank you for your 5 ⭐ review! It’s wonderful to hear such kind feedback. We hope you're enjoying your new device! -Suhaas
Misty was brilliant and very friendly.
Misty was brilliant and very friendly.
The manager who's name was Karl i think was also very friendly and helpful.
Thank you
6 January 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hello there! What an awesome 5 🌟 review! Misty and Karl are truly exceptional, always going above and beyond to spread joy. Wishing you an amazing day ahead! ☺️ -Kashish
great service i WILL be back!
23 December 2025
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hey Larissa, we’re glad you had a positive experience, and we’ll be happy to see you again. Thank you for this amazing 5⭐ review! -Veronica
Reply from Three UK - 3Store Kidderminster
Hello Christopher, we’re so glad you’re happy with our service, thank you so much for the 5 ⭐ review! -Kashish
Reply from Three UK - 3Store Kidderminster
Hi Deb, we appreciate your 5 ⭐ review. It’s wonderful to know you had a great experience. -Arvind
Great advice and technology advice
Great advice and technology advice
20 December 2025
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hi.
Thanks! Your review is really appreciated. -Pete
Reply from Three UK - 3Store Kidderminster
Thanks for your 5 ⭐ review, Maksims, and it's lovely to hear that you enjoyed efficient customer service with your new contract. We appreciate you taking the time to share this with us 🎊. -Michael
Quentin was very helpful and could not…
Quentin was very helpful and could not do enough for me to help with phone and other guys in shop all so nice and cheerful
17 December 2025
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hi Carolyn, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad that Quentin and our team could make your experience smooth and enjoyable. -Neha
Brilliant customer service
Brad the customer service advisor in store at Kidderminster was brilliant, he was knowledgeable, extremely helpful and professional, many thanks for your assistance greatly appreciated, I can highly recommend this store.
14 December 2025
Unprompted review
Reply from Three UK - 3Store Kidderminster
We're happy to hear that Brad was able to give you such a great experience when you visited our Kidderminster store 😊 Thanks for the 5⭐ review! -Jade
Great service came in sorting my WiFi…
Great service came in sorting my WiFi out and left with replacement sim and a cheaper phone contract so great weekend. Staff were super friendly.
13 December 2025
Unprompted review
Reply from Three UK - 3Store Kidderminster
We're pleased our staff offered you great advice and made it a rewarding visit to the store, Dan :) -Scott
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.