Karl the store manager from Kidderminster was brilliant, went above and beyond to help me, had some trouble with SIM card a broadband and got it sorted straight away !!:) Super friendly lovely perso... See more
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Bradley was so helpful, I was having issues with adds on my phone. He cleared them and made my phone run 100% times better
Company replied
I visited the Three store in Kidderminster as I was experiencing problems with my I phone which I had purchased from them several years ago. Luke was most helpful. He understood my problem instantly,... See more
Company replied
Arrived at Kidderminster store to upgrade my Sim only contract.I have had contracts previously always with Three.Luke the shop assistant advised a phone and contract tailored to my minimal non technic... See more
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Company details
About Three UK - 3Store Kidderminster
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23 Vicar Street, DY10 1DA, Kidderminster, South, United Kingdom
- 01562822831
4.9
Excellent
73 reviews
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The staff in store made it so easy
The staff in store made it so easy to switch provider and were really helpful with my specific needs of type of phone and contract etc
20 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Karl the store manager from Kidderminster
Karl the store manager from Kidderminster was brilliant, went above and beyond to help me, had some trouble with SIM card a broadband and got it sorted straight away !!:)
Super friendly lovely person
15 October 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hi Sophie 😊
Great to hear Karl got everything sorted for you straight away! Thanks for the lovely feedback, and we're glad your visit to the Kidderminster store was such a positive one 🌟 -Three social Media Team
Complicated phone contract swap
Complicated phone contract swap and new phone made really easy. Thank you Luke you were really helpful and all sorted in no time 😊
8 October 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Your words are a real highlight, Kate 💫 Luke's dedication made light work of a tricky changeover and got everything squared away with ease 🌟
- Three Social Media Team
Luke phone upgrades!!
Me and my mum came in recently to upgrade our phones. Luke was very helpful in assisting us and giving us the best deals. He made it very quick and easy and we highly recommend him!
4 October 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hey Phoebe, we're delighted to hear Luke was able to help you and your mother with your upgrades. It's great to know he found the best deals for you and made the whole process quick and easy. Thank you for the recommendation. 😊💚
-Three Social Media Team.
Reply from Three UK - 3Store Kidderminster
Hello Kathy, it's great to know our team made things easy for you. Thanks for your 5⭐ review. - Three Social Media Team
Staff extremely helpful and friendly
Staff extremely helpful and friendly
Explained everything carefully so I could make the right decision
8 September 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hello Cynthia, we're pleased our team helped make the options clear and gave you the confidence to make an informed decision. Thank you for sharing your experience and for the 5 ⭐ review. - Three Social Media Team
Had a fake app from ny holiday
Had a fake app from ny holiday. Just saw josh and he fixed it. Many thanks.
5 September 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hi William, thanks for the amazing review. We're delighted to hear that Josh provided exceptional support and was able to quickly resolve the fake app issue for you. Hope you had a wonderful holiday.
- Three Social Media Team
Brad at Kidderminster was extremely…
Brad at Kidderminster was extremely good and so helpful. Thank you so very much Brad.
29 August 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
That’s wonderful to hear, Greeba! A big shoutout to Brad at our Kidderminster branch for providing such excellent support. Thank you for taking the time to share your feedback. 🙌 — Three Social Media Team
Seen Kevin today had issue with my sim…
Seen Kevin today had issue with my sim sorted this out and will be looking at a new phone now too thank you so much!
28 August 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hey Michael, thanks for sharing your feedback! 😊 We're delighted to hear that Kevin was able to assist you and get your SIM issue resolved smoothly. 💚
-Three Social Media team.
Most helpful from Kevin did all l…
Most helpful from Kevin did all l wanted and more, thank you,
27 August 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
We love hearing this, Susan! ⭐ Huge thanks for sharing your experience. Kevin always does his best to exceed expectations, and we are so glad he took such great care of you. 🌟 – Three Social Media Team
Brad is the beat he always helps me not…
Brad is the beat he always helps me not matter what the issue is. Thank you brad
24 August 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hey Mary, thank you for the 5 ⭐ review. We're thrilled to know Brad made your experience seamless.-Three Social Media Team
Extremely helpfull with my issues of…
Extremely helpfull with my issues of viruses. Excellent.
23 August 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hello Jean, we're glad our team could successfully resolve your technical problems and get everything running smoothly again. - Three Social Media Team
Bradley is wonderful he's helped me so…
Bradley is wonderful he's helped me so much, no question is to small or inconvenient for him. He always has smile on his face
14 July 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hey Lauren, thanks for sharing this fantastic 5⭐ review! Bradley’s dedication and encouraging support make a real difference.
Three Social Media Team
Brad and Dan arey go to guys
Brad and Dan arey go to guys. Nothing too much trouble. I'm old and rubbish they are great at explaining patient and just fab.
Thanks for helping and explainuyAGAIN
14 July 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hi Debra, it is wonderful to hear that Brad and Dan looked after you with such patience and made everything easy to understand during your visit, so please rest assured you are in excellent hands with our accommodating team. — Three Social Media Team
Quentin was awesome and helpful is…
Quentin was awesome and helpful in every way. Attention to detail and finding the best plan for us was exceptional. Thankyou!
25 June 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hi Liz, thanks for sharing your experience. We’re pleased Quentin delivered such attentive service and helped you choose a suitable plan.
Three Social Media Team
Service from staff is always excellent…
Service from staff is always excellent especially from Luke, he has great knowledge and is always extremely professional. I have been a 3 customer for nearly 20yrs & can’t fault the store at all.
20 June 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hey, Amanda! It’s fantastic to hear how well Luke supports you and how consistently the team delivers for you. Your loyalty over nearly two decades means a great deal, and we’re proud that the store continues to meet your expectations. 😇 -Prabhjeet
I popped in this morning for some more…
I popped in this morning for some more information about upgrading my phone and I saw to Luke. He was great and fully explained everything and all my options to me.
10 June 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hi Hannah, we’re really glad to hear your visit went so well. It’s great to know Luke took the time to walk you through everything clearly and help you feel confident about your next steps. 😇 -Prabhjeet
Brad was fantastic
Brad was very helpful and friendly sorted out our WiFi package. Excellent customer service!
5 June 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Thank you for sharing this! We’re really glad to hear Brad was able to make everything straightforward for you. It’s great to know his friendly approach and clear guidance helped get your WiFi package sorted smoothly. -Prabhjeet
From entering shop I was greeted …
From entering shop I was greeted promptly by Luke and my query was dealt with quickly. Luke was very informative and understood my requirements.
28 May 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Hi there. Thank you so much for taking the time to share this, as it is fantastic to hear that Luke provided such swift, helpful, and welcoming support during your visit. -Shivam
Very happy!
Quinn was extremely helpful, friendly and knowledgeable. Very happy with the service recieved. Many thanks
16 May 2026
Unprompted review
Reply from Three UK - 3Store Kidderminster
Thanks for sharing the love, Leanne ✨ Wonderful to hear Quinn provided such prompt guidance and a pleasant experience. Sending warm wishes your way 💛 -Arvind
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