I had an issue with my account and was considering leaving Three. But after speaking with Anil, he very patiently sorted that out and also offered and created a better deal for me. I thoroughly reco... See more
Company replied
Location
Switch locationUnit 73, The Exchange Shopping Centre, High Road, IG1 1AS Ilford, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a great experience at the Three UK – 3Store Ilford. I bought a SIM contract with an iPhone 17 Pro, and Anil assisted me throughout the whole process. He was very friendly, professional, and expl... See more
Company replied
I met Mohammed Ali today who helped me with an account issue that I was having. It was an emergency and he helped me out diligently and managed to get me through my issue successfully. Seriously I can... See more
Company replied
Anil Zain Fajr and the managers Soukayna &Harms. I am very happy with the customer service provided by the people above. The team in Ilford store are very professional, kind, nice, extremely... See more
Company replied
Company details
About Three UK - 3Store Ilford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 73, The Exchange Shopping Centre, High Road, IG1 1AS, Ilford, London, United Kingdom
- 02085539081
4.9
Excellent
235 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mohammed Ali
Mohammed Ali, very good customer service. Very helpful and friendly. I will always refer his service.
14 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Cosmin.
This is the type of feedback we love to hear. Thanks for sending over this 5⭐ review! -Jade
Mohammed Ali was very helpful and gave…
Mohammed Ali was very helpful and gave us a very good experience when we purchased our new phone.
We are very greatful for his amazing customer service.
Thank You.
14 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hello Nazrul! We’re really happy to hear that Mohammed Ali provided you with such a helpful and positive experience. Thank you for sharing your feedback 😊 It truly means a lot to us! -Ayesha
Great customer service
Great customer service. Second to none. Took time to learn my situation and my wants and needs. From there was able to recommend what is best suited for me with the best plan that i can manage.
Person whom served me was Anil
14 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
We're pleased you found Anil to be thorough, catering his advice towards what best suits your needs. Thanks for a great review -Scott
Reply from Three UK - 3Store Ilford
Thank you, Abdul! 🎉 We’re delighted Zain was able to assist and provide such an excellent service. Your feedback means a lot to us and we truly appreciate you taking the time to share it. -Ashifa
Zain is so kind and helped me to choose…
Zain is so kind and helped me to choose 17 pro max good 0rice
14 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hello Usman, Thank you for the 5 ⭐ review! We’re really pleased to hear that Zain was helpful and assisted you in choosing the iPhone 17 Pro Max at a good deal. -Kishan
Absolutely fantastic service
Absolutely fantastic service, polite and helpped me with everything needed, in and out within 20 minutes with exactly what I wanted
11 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Great
Excellent service from wes and Harms manager. They explained ed all well to me. Very happy
11 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
That's brilliant, we're glad they got everything sorted for you, Arman :) Thanks for leaving an awesome review -Scott
It has been great experience with…
It has been great experience with three.
Muhammad Ali is a nice person and have good customer service.
11 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Kamal, that’s awesome! Great to know Muhammad Ali was extremely helpful to you. Thank you for this amazing 5⭐ review! -Veronica
Mohammed Ali Most friendly I really…
Mohammed Ali Most friendly I really like his behaviour. Thank you so much!
10 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for the 5* review. We're glad to hear you've had a wonderful encounter with our retail staff. I'm sure they'll be thrilled to see this -Maxine
Soukayna she is amazing .i was very…
Soukayna she is amazing .i was very patient and helped me to open and operate the iphone
9 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Nuzhat, that’s fantastic! We’re really happy that Soukayna was able to get everything sorted for you. Thank you for the 5 ⭐ review. -Ayesha
Reply from Three UK - 3Store Ilford
Amazing to hear, thank you -Maxine
@Muhammed Ali you made an good…
@Muhammed Ali you made an good experience with Three UK .Thanks for your support with Three
7 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for your feedback, Nithin, and it's lovely to hear that you enjoyed great customer service from Muhammed. We appreciate you taking the time to share this with us. -Michael
Mohammed Ali customer adviser is too…
Mohammed Ali customer adviser is too good and very friendly…
7 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
This is what we like to hear, Eshwar. Thanks for the 5⭐ review! Great work Mohammed🎉 -Jade
Mohammed Ali Friendly behaviour nice…
Mohammed Ali Friendly behaviour nice guy fabulous .
7 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
This is what we like to hear, Anuj. Thanks for the 5⭐ review! Great work Mohammed 🎉 -Jade
zain gave me the best Christmas offer
zain gave me the best Christmas offer, perfect gift from senta
6 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Thank you for your best services and…
Thank you for your best services and thanks for helping me out for Christmas offers special thanks to Mr zain.
3 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for the review. We're glad to hear it's been such a good experience for you -Maxine
It was a good experience with Daihan.
2 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Sahil, this is what we like to hear, we're so happy to hear you had this experience with Daihan! -John
Reply from Three UK - 3Store Ilford
Thanks for your feedback, Ritu, and it's lovely to hear that you enjoyed great customer service from Mohammed. We appreciate you taking the time to share this with us. -Michael
Mr Zain served us today at Ilford…
Mr Zain served us today at Ilford exchange branch and the experience was exceptional. Really recommend him.
1 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Asad, we’re so happy to see this has been your experience with Zain, we’ll certainly pass your feedback on! -John
Zain is very nice and calm
Zain is very nice and calm
He helped me to choose best deal
1 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Mohammed, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.