I had a wonderful experience. The staff were friendly, polite and very helpful from start to finish. They listened carefully, answered all my questions, and went out of their way to make sure I was ha... See more
Company replied
Location
Switch locationUnit 73, The Exchange Shopping Centre, High Road, IG1 1AS Ilford, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had an issue with my account and was considering leaving Three. But after speaking with Anil, he very patiently sorted that out and also offered and created a better deal for me. I thoroughly reco... See more
Company replied
I had a great experience at the Three UK – 3Store Ilford. I bought a SIM contract with an iPhone 17 Pro, and Anil assisted me throughout the whole process. He was very friendly, professional, and expl... See more
Company replied
Wesley’s customer service skills are impressive. He guided me through the process giving and gave me all relevant information . Patient, friendly ,calm , not pushy . The whole atmosphere in the shop... See more
Company replied
Company details
About Three UK - 3Store Ilford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 73, The Exchange Shopping Centre, High Road, IG1 1AS, Ilford, London, United Kingdom
- 02085539081
4.9
Excellent
244 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a wonderful experience
I had a wonderful experience. The staff were friendly, polite and very helpful from start to finish. They listened carefully, answered all my questions, and went out of their way to make sure I was happy. Customer service was outstanding, and I felt valued as a customer. Highly recommended. Thank you to the whole team!
2 October 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Your words are a real highlight ✨ Abdullah, the team's dedication and personal touch clearly set the tone for an experience worth talking about, and your kind recommendation means so much to us 🌟
- Three Social Media Team
Five star customer service from Zawadi
Five star customer service from Zawadi. Patient, kind and helpful.
21 September 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Mohammed, thank you for sharing this amazing 5⭐ review. It's wonderful to hear Zawadi made such a positive impression and provided support that truly stood out. We appreciate your feedback.
Three Social Media Team
The customer service
The customer service. Wesley was amazing and so helpful
17 September 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Amna, thank you for sharing this amazing 5⭐ review. It's wonderful to hear Wesley made such a positive impression and provided support that stood out. We appreciate your feedback.
Three Social Media Team
Reply from Three UK - 3Store Ilford
Hi Syed, thank you for sharing this amazing 5⭐ review. It's great to know you had such a positive experience with us.
Three Social Media Team
Excellent service from the ilford…
Excellent service from the ilford store. Wesley was good and the manager Harms was very helpfull.
16 September 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hello Rohit, we're pleased Wesley and Harms could help during your visit to our Ilford store and ensure everything was taken care of. Thank you for your 5 ⭐ review. - Three Social Media Team
Daihan gave me a excellent service
Daihan gave me a excellent service, I came wandering about buying a new phone and she gave me the best offer make sure was perfect for my budget very happy with the service
11 September 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thank you so much for your wonderful review, Yeny! 😊 We are thrilled to hear that Daihan provided excellent service and found the perfect phone for your budget. Enjoy your new device, and we hope to see you again soon! ✨ — Three Social Media Team
Shaz was absolutely amazing
Shaz was absolutely amazing. She helped me in every way possible. She had so much patient with me, im very happy with her service
1 September 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Elvis, thanks for taking the time to share your feedback. We're delighted to hear Shaz was so patient and supportive, and that she helped you every step of the way. — Three Social Media Team
I just took portable wifi from 3store…
I just took portable wifi from 3store ilford by Mohammed ali
He is faster friendly and done amazing job
27 August 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Siddhartha, thank you for sharing your feedback. It’s great to know Mohammed Ali supported your portable Wi-Fi purchase and helped create a positive store experience. — Three Social Media Team
Very good behaviour
@Mohammed Ali Very good behaviour, informative and warm welcoming
25 August 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi there, thank you for taking the time to leave a review. We're delighted to hear that Mohammed Ali made such a positive impression with his friendly approach and helpful advice.
– Three Social Media Team
Mohammed Ali Such a wonder-full person…
Mohammed Ali Such a wonder-full person and helpful
25 August 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Arpit, we are so grateful for your kind review; dedicated guidance from Mohammed Ali always makes for a stellar experience. — Three Social Media Team
Mohammad Ali
Mohammad Ali. He serves me well and treated me very professionally
13 August 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Arish, we’re thrilled Mohammad Ali delivered exceptional service! Thank you for taking the time to leave us a 5 ⭐ review.-Three Social Media Team
Reply from Three UK - 3Store Ilford
Hey Shannu, we're delighted to know Mohammed Ali made your experience such positive one. Thank you for the feedback.
-Three Social Media Team.
Reply from Three UK - 3Store Ilford
Preethi, we’re glad to hear your interaction with Mohammad Ali was such a positive one. His approach clearly made everything smooth and easy for you.
Three Social Media Team
Ozair was fantastic
Ozair was fantastic, i came in for a query and walked out with a new phone and homebroadband.
11 August 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Richard. Thank you for sharing your experience, and it is wonderful to hear that Ozair provided such fantastic assistance during your visit. We are thrilled that you left happy with a upgraded setup, and we appreciate your support.— Three Social Media Team
Good customer service .Shaz is good at…
Good customer service .Shaz is good at dealing with customer.
11 August 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks so much, Sonuka! 🎉 We’re so happy Shaz could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ — Three Social Media Team
We were at the Ilford branch and M Ali…
We were at the Ilford branch and M Ali was the superstar. Very friendly, kind and humble and helped us with the products and other details.
9 August 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Deep, knowing that our team member Ali delivered such a warm, welcoming, and supportive experience during your visit to the Ilford branch means a lot to us, and we truly appreciate you sharing your fantastic experience. — Three Social Media Team
Mohammed Ali is very good sales agent
Mohammed Ali is very good sales agent, he gave me best advice.
9 August 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Sumit, we appreciate you taking the time to leave a review. It’s great to know Mohammed Ali provided strong advice and supported you throughout your visit. We’re glad the service met your expectations.
– Three Social Media Team
I had an excellent experience with the…
I had an excellent experience with the showroom executive at Shaz 3. The customer service was outstanding from start to finish. They were professional, friendly, patient, and took the time to answer all my questions without any pressure. Their excellent customer relationship skills made the entire process smooth and enjoyable. I truly appreciate their dedication and commitment to ensuring customer satisfaction. Highly recommended, and I look forward to visiting again. Thank you for the exceptional service!
7 August 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Amazing, Sebin. We appreciate you taking the time to share how much you enjoyed your visit with our Shaz. Thank you again for your incredible feedback, and we look forward to seeing you on your next visit! 🥰
Mohammed Ali gave us the proper…
Mohammed Ali gave us the proper information and give proper details and help us to take sim with all the plans explained clearly
6 August 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for sharing, Asiya! 🎉 Mohammed Ali clearly worked some magic, and hearing that he explained all the details so perfectly truly makes our day. 🥰 — Three Social Media Team
Mohammed Ali gave me a very good…
Mohammed Ali gave me a very good service and he explained me everything clearly thank you
4 August 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Amazing, Vignesh. We're incredibly pleased to hear that Mohammed Ali looked after you so well during your recent interaction. Thank you so much for leaving another lovely review! 😇 - Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.