I had a wonderful experience. The staff were friendly, polite and very helpful from start to finish. They listened carefully, answered all my questions, and went out of their way to make sure I was ha... See more
Company replied
Location
Switch locationUnit 73, The Exchange Shopping Centre, High Road, IG1 1AS Ilford, London, GB
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See what reviewers are saying
I had an issue with my account and was considering leaving Three. But after speaking with Anil, he very patiently sorted that out and also offered and created a better deal for me. I thoroughly reco... See more
Company replied
I had a great experience at the Three UK – 3Store Ilford. I bought a SIM contract with an iPhone 17 Pro, and Anil assisted me throughout the whole process. He was very friendly, professional, and expl... See more
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Wesley’s customer service skills are impressive. He guided me through the process giving and gave me all relevant information . Patient, friendly ,calm , not pushy . The whole atmosphere in the shop... See more
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Company details
About Three UK - 3Store Ilford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 73, The Exchange Shopping Centre, High Road, IG1 1AS, Ilford, London, United Kingdom
- 02085539081
4.9
Excellent
244 reviews
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Staff behavior is very good.
19 June 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Boom 💥 Suryansh, it is fantastic that our team provided such wonderful and polite care 🚀 -Arvind
Anil was excellent
Anil was excellent. Helpful and courteous he made the whole experience a pleasure
18 June 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Vinette! 🎊 Great to hear. Hats off to Anil for making the experience epic. Your feedback means a lot to us! -Neha
The customer service was great because…he welcomed me warmly and explained everything clearly
The customer service was great because the staff member was friendly,helpful and provided excellent customer service
18 June 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Fahmo, thank you for the wonderful 5⭐ review. We’re thrilled to hear that our team member made your experience feel well‑supported from start to finish.-
Zain helped me to transfer data
16 June 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Lovely feedback, Khalid. We’re glad Zain could step in and get your data moved over without any hassle. Thanks for sharing your experience. -Ayesha
Reply from Three UK - 3Store Ilford
Thanks a ton for the review, Akthar! We absolutely love hearing this. Hope you have a wonderful day. 😊 -Prabhjeet
Reply from Three UK - 3Store Ilford
Thank you for your feedback. Good to hear Zain delivered a positive experience for you. -Suhaas
Excellent service and dedicated staff
I met Mohammed Ali today who helped me with an account issue that I was having. It was an emergency and he helped me out diligently and managed to get me through my issue successfully. Seriously I cannot thank him enough, he really saved me today I hope all the best for him!
9 June 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Mohammed is going to smile so big when he reads this. He really showed up for you today, and your words are going to make his whole week. Thank you for sharing this awesome moment. -Ayesha
Reply from Three UK - 3Store Ilford
Thank you for the great feedback, Santu! It’s wonderful to know Mohammed Ali looked after you so well 😊 -Neha
The service was extremely good
The service was extremely good, I got my phone very easily and I am very happy. Highly recommended.
4 June 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Hamza, thank you for this amazing 5 ⭐ review. We're so happy to hear that you had a wonderful experience with us. We truly appreciate your support. 😊 -Prabhjeet
Above and beyond
Mohammed Ali assisted me. He is a true salesman who had taken the time to listen and understand. Well done Mohammed Ali you go above and beyond to help customers. Mohammed Ali's assistance is second to no none
3 June 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Such a joy to read this, Belldehyah 💫 We’re thrilled that Mohammed Ali offered such focused care and top-tier support. Hope the rest of your day stays full of good energy 🌿 -Arvind
Mohammed Ali was really helpful and…
Mohammed Ali was really helpful and sorted out my request very promptly. Thanks for the great service
3 June 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks so much, Saima! We’re delighted you had such a positive experience with Mohammed Ali, and your kind words mean the world to our team. 😊 -Neha
Excellent good customer service.
1 June 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thank you for your fabulous review, Adile! 🌟 We’re really glad to hear everything went so well. -Veronica
Daihan has offered a great service
Daihan has offered a great service, I an a 90 years and customer and she has make sure I have all the information, she has downloaded the three app shown me how to used them and how to log in, I an very happy with three customer service
20 May 2026
Unprompted review
Reply from Three UK - 3Store Ilford
That’s brilliant, Saleem! We’re glad to hear you had such a wonderful experience with Daihan. It’s lovely to know she guided you through everything clearly. She’ll be delighted to know her efforts were appreciated. Thank you for taking the time to leave us a 5⭐ review. -Neha
very kind and polite
The staff at Three Store were very friendly and helpful. They explained everything clearly and helped me choose the best option. Great customer service and a positive experience. thank you so much from this lovely staff Harmz, Anil and Soukayna that helped me
14 May 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Welcome, Gani! It’s so exciting to see the trust you’ve placed in us. Our team did an amazing job helping you out with their best efforts, and we hope to see you again soon! 😉 -Kashish
I came in to buy a new phone and was…
I came in to buy a new phone and was assisted by Ish who was extremely friendly polite and professional.
14 May 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thank you, Zaid! We're so glad Ish made getting your new phone such a great experience. We hope you enjoy the rest of your day! ☺️ -Prabhjeet
Wesley was very informative and…
Wesley was very informative and provided a top customer experience. Thank you
7 May 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Sachin, it’s fantastic to hear how Wesley made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Wesley great Guy.Explained everything…
Wesley great Guy.Explained everything with patience..!!
4 May 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Surya, it’s fantastic to hear how Wesley your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Zain great customer service
2 May 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thank you, Muhammad. We’re really glad to hear you received great customer service from Zain. -Ayesha
Thank you for the service today
Thank you for the service today! Great Experience
1 May 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Muhammad, that’s great to hear! We’re delighted things worked out well and that you had a positive experience with us ⭐ -Samad
Very Supportive and Cooperative staff 🙂
1 May 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Rehan, we’re overjoyed to hear your visit was a delight. Thank you for sharing and for the fantastic 5 ⭐ -Ashifa
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