Came in to store today brought new phone and Jon was Brilliant transferred all my stuff of my old phone on to my new one couldn't be happier thank you 😊
Company replied
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See what reviewers are saying
Declan was my excellent contact today . i gave him three pronlems , he sorted them all . I also came in three months ago he was excellent then . this shows high levels of customer support an... See more
Company replied
Visited the store with an issue and Jon was fantastic. Listened to my issue, took ownership and helped me resolve with customer web chat from start to finish. Professional throughout, it’s rare to exp... See more
Company replied
Recently required some help and advice on changing my phone. Being a member of the over 70s gang I am not very up on the latest technology! Declan assisted me and gave invaluable help and guidan... See more
Company replied
Company details
About Three UK - 3Store Canterbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20 Gravel Walk, Whitefriars, CT1 2TD, Canterbury, South, United Kingdom
- 01227458512
4.7
Excellent
78 reviews
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My partner passed recently and Kashif…
My partner passed recently and Kashif was very patient and helped me get the best solution for me on the account. He was so calming in a very upsetting time. A credit to three
9 December 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
Thanks for this amazing 5⭐ review, Tim. We really appreciate you taking the time to send over such a lovely experience with one of our team ❤️ Great work Kashif 🎉 -Jade
Excellent friendly service from…
Excellent friendly service from Alexandra 👌.
16 November 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Nic has been amazing
Nic has been amazing. Professional, friendly and very helpful. Thank you so much. Carol😀
13 November 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
Thanks for your feedback, Carol, and it's lovely to hear that you enjoyed great customer service from Nic. We appreciate you taking the time to share this with us. -Michael
Great service from Jon today
Great service from Jon today. Very helpful. Thank you so much.
13 November 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
Thanks for this amazing 5⭐ review, Julia. We really do appreciate you taking the time to send this over! Great work Jon 🎉 -Jade
John was absolutely amazing
John was absolutely amazing
Helpful and courteous and we got exactly what we needed.
Couldn’t have asked for more. He needs a pay rise
11 November 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
Thanks for this fantastic 5⭐ review, Phil. We appreciate you taking the time to send this over! Well done John 🎉 -Jade
John was very helpful
John was very helpful! And is like this on every visit 😃
10 November 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
That's brilliant, Serena! We're glad John is consistently helpful :) Thank you for the great review -Scott
Great Customer service
Great Customer service at the Canterbury store. Excellent advice and information. Very friendly and helpful.
Alexandra answered every query.
Lydia found the phone.
Came in for a sim change, ended up getting a phone!
31 October 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Reply from Three UK - 3Store Canterbury
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Alexandra was really helpful today
Alexandra was really helpful today, helping me set up my home broadband and new sim.
21 October 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
Thanks for the amazing 5⭐ review, Melissa. We really do love to hear this! Well done Alexandra 🎉 -Jade
I had lots of adverts coming up on my…
I had lots of adverts coming up on my phone that was slowing it down and causing problems. Nic at the three store in canterbury took the time and fixed my phone
16 October 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
Thanks for your feedback, Vladimir, and it's lovely to hear that you enjoyed great customer service from Nic with your device issues. We appreciate you taking the time to share this with us. -Michael
good customer service
7 October 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
Thanks for your feedback, Puntita, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Kashif was extremely helpful
Kashif was extremely helpful, sorted out my business account with ease. Explained everything in detail. Highly recommend. Thanks
5 October 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
Hey there.
That's superb. We're glad to hear that Kashif was so helpful. Thanks for the feedback. -Pete
John has been very helpful and…
John has been very helpful and professional. Everything was done professionally and patiently
3 October 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi Tricia, thanks for getting in touch with us about this, we’re so happy to hear this has been your experience, we’ll certainly pass your feedback on! -John
Your Staff are absolutely wonderful!
3 October 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi, Alan.
That's really great to hear. Thanks for taking time to leave these kind words about the team. -Pete
Dealt with Nick the store manager who…
Dealt with Nick the store manager who was excellent from start to finish. Very helpful, knowledgeable and transferred everything over to my new phone.
2 October 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
That's great to hear, Jason -Maxine
Had a wonderful experience today.
Had a wonderful experience today.
Brilliant guide.🫶🏻
1 October 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
Aw this is lovely to hear, Hamnah. Thanks for the 5⭐ review - We really do appreciate it! -Jade
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