Came in to store today brought new phone and Jon was Brilliant transferred all my stuff of my old phone on to my new one couldn't be happier thank you 😊
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Declan was my excellent contact today . i gave him three pronlems , he sorted them all . I also came in three months ago he was excellent then . this shows high levels of customer support an... See more
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Visited the store with an issue and Jon was fantastic. Listened to my issue, took ownership and helped me resolve with customer web chat from start to finish. Professional throughout, it’s rare to exp... See more
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Recently required some help and advice on changing my phone. Being a member of the over 70s gang I am not very up on the latest technology! Declan assisted me and gave invaluable help and guidan... See more
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Company details
About Three UK - 3Store Canterbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20 Gravel Walk, Whitefriars, CT1 2TD, Canterbury, South, United Kingdom
- 01227458512
4.7
Excellent
78 reviews
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The dread of phone upgrades/switching
The dreaded time came to ditch the old faithful phone and get a new one. Also needed to sort out my 3 dongle which was hit and miss with a connection. So went to Vodafone where the contract for the phone was and then 3 where the contract for the dongle was. I was greeted as soon as I entered the shop by a lovely young lady who took me to Declan. We discussed the dongle issues. He immediately installed complete confidence. We discussed my Vodafone contract and luckily I was still in the cooling off period. I would say that I've been an avid Vodafone business customer for longer than I can remember. So here's the thing, Declan said let's join together the phone and the wifi with one simple payment, half the cost of Vodafone. I agreed and he made the whole process stress free. I've never had this experience in a mobile phone shop before. I simply cannot thank Declan enough. He is a massive credit to the company. Thank you Declan. I am now a very happy 3 customer 🙏
9 April 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
We’re delighted to welcome you into the 3 family, Michelle! Declan turned what could have been a complicated switch into a smooth, confidence‑boosting journey. By simplifying your plan and easing the transition, he showed exactly what great service should feel like. Thank you for trusting us, here’s to many more moments of effortless connection and satisfaction ahead! -Ashifa
Polite staff
Alex was really helpful, helping my friend set up his first contract. Very respectful much appreciated.
6 April 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi there 🎯 Thrilled to hear Alex offered calm, considerate guidance while helping your friend with their first contract. Wishing you both plenty of bright moments ahead ❤️ -Arvind
I recently visited three store…
I recently visited three store Canterbury it was clean well organised and easy to navigate Lydia was very friendly and approachable and she helped me choosing the right plan
18 March 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Great service, great vibes! We’re delighted that Lydia made your experience remarkable. Wishing you a day as wonderful as your feedback made ours. Serving you at our Canterbury store was truly a joy. -Ashifa
The coustmer service is very good and…
The coustmer service is very good and service is fabulous
18 March 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hello Rajavardhan, we’re glad to hear that you had a wonderful experience with us. Thank you so much for the ⭐ review! -Neha
Alex was a great help and all round…
Alex was a great help and all round lovely person to help me start a new contract
18 March 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Thank you for sharing this, Ellie! We’re glad to hear that Alex made your new contract experience smooth and positive. -Afaq
Reply from Three UK - 3Store Canterbury
Hey Murnila, that's marvelous! 🌸 We’re so glad you marked your happiness with a brilliant 5 ⭐ -Ashifa
Reply from Three UK - 3Store Canterbury
Hi Andrew, we’re thrilled you had a top-tier experience and that our team provided such excellent support. -Kishan
Data transfer
Lydia. Alexandra and Declan were superb in helping me set up a new phone and contract today. I couldn't have asked for more support. Excellent service.
7 March 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi Karen, we appreciate you letting us know that Lydia, Alexandra, and Declan provided the thorough support you were looking for when getting your new device and agreement sorted. It’s good to hear the team made the whole transition feel so easy for you. -Kishan
Big thanks to Declan at 3 for the…
Big thanks to Declan at 3 for the incredible help! We were juggling a ton of account sorting and upgrades, and he handled it all perfectly. He made a complicated process feel easy and kept everything organized throughout. Highly recommended!
6 March 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Thank you so much for your fantastic feedback, Sam! 🎉 We’re thrilled to hear that Declan made everything easy while helping you sort through your accounts and upgrades. 🙌 -Veronica
Great service and knowledgeable
Jon has been so helpful with accommodating my needs for a new phone. Not only has he directed me to an amazing deal on a new google phone. He was professional and knowledgeable on the product and process behind swapping over from sim only to contract. Would
24 February 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi Oliver. We’re delighted Jon could support you in finding the right phone and guide you through the move from SIM only to contract with ease. It’s wonderful to hear his product knowledge and care made the experience straightforward for you. ☺️ -Prabhjeet
Alexandra was really helpful today she…
Alexandra was really helpful today she helped my mum set up her new phone
22 February 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Yay, Mona! 🎉 Your lovely words and 5 ⭐ really brighten our day. We’re so glad Alexandra could help your mum get her new phone set up. Wishing you lots of smiles ahead. ❤️ -Arvind
This is wonderful experience to visit…
This is wonderful experience to visit in Canterbury and communicate with Alexandra and Nick
14 February 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Alexandra and Nick’s dedication makes unforgettable memories possible. Thank you, Waseem, for sharing your experience at our Canterbury store. Here’s to countless remarkable moments together. -Ashifa
Staff are rude and unhelpful
Staff are rude and unhelpful, charged me for an extra service I never agreed to and they said I can only cancel it online, whats the point of a shop with no customer service, might as well get a cheaper online contract
9 February 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hey Benjamin, we’re really sorry to hear about your experience and this certainly isn’t the experience we want for any of our customers. We’d like the chance to understand what went wrong and see how we can make things right. Please reach out to us here so we can assist you right away: https://bit.ly/3C43TKN. Our team is available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. -Neha
Alex looked after me very well…
Alex looked after me very well explained everything and was amazing. Many thanks
8 February 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi Charles, your kind words and 5 ⭐ review truly made our day. Delighted to know Alex offered the level of care that made a real difference 💛 -Arvind
I am an existing 3 customer and popped…
I am an existing 3 customer and popped into the store today to inquire about5g wifi. The staff were very helpful and I came away with my new 5g box to fit later and hopefully have no more trouble with the poor wired existing internet we have. Thank you
3 February 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Stephen, we’re thrilled to hear this! 💙 Our team made your visit smooth and hassle free, and it’s great that you’re all set with your new 5G Home Broadband box. We hope it brings you a smoother, stronger connection at home. Thanks for sharing your experience! -Neha
Kashif was very knowledgeable and saved…
Kashif was very knowledgeable and saved me money without loss of service. Thank you
21 January 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hey Barrie! 🎉 Awesome to hear! Huge shoutout to Kashif for making your experience excellent. Thank you so much for sharing the feedback! 🥰 -Kashish
Was greeted by Alex from 3mobile listen…
Was greeted by Alex from 3mobile listen to the issue I had with my phone dealt with the issue really quick and alls good with my phone now great service
Thank you Alex
17 January 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi there, that’s fantastic feedback! Alex handled it like a champ and got your phone back on track. Wishing you an amazing day! ☺️ -Veronica
Jon was Very helpful efficient
Jon was Very helpful efficient. Talked me through options and found the best one for me. Far preferable to trying to determine best option online or answering phone calls which could be from anybody.
Canterbury shop is also very conveniently situated
13 January 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
That’s awesome to hear! 🎉 Jon really knows how to make things simple. JP, we agree the Canterbury shop is in a great spot, and it’s wonderful that it worked out so well for you. Thanks for sharing such a sweet experience! ☺️ -Kashish
Such helpful store staff
Popped into Canterbury store to sort some stuff out . Alex and Jon were super helpful, patient and awesome. Problem sorted… one very happy customer🤩
18 December 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
Hello Jon, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Alex is very kind and I really enjoyed…
Alex is very kind and I really enjoyed being with her❤️
11 December 2025
Unprompted review
Reply from Three UK - 3Store Canterbury
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
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