Excellent quality card. Colours portrated as seen on screen. Wide choice of script, and clear print. Message written as requested. Will order again from this company.
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Review summary
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Brilliant service as usual. How is it that Thortful can get letters too you in quick time using the post office when other companies don't seem to get the same rapid deliveries? Well done Thortful.
Really pleased with the face swap card. It made the card really personal and I am sure that the recipient will love it. Delivery was extremely quick and the quality of the card is excellent.
Great selection of cards and gifts. Easy ordering system, and arrived exactly when they said it would.
Company details
Written by the company
Discover the latest greeting cards designed by the top creatives from across the globe.
Contact info
PO Box 76253, SW1P 9NF, London, United Kingdom
- 02080501462
- team@thortful.com
- www.thortful.com
4.3
Excellent
67K reviews
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My son sent me the Spring Delight for…
My son sent me the Spring Delight for my birthday this week. Looks lovely in the photo however the bunch I received were worse than the reduced flowers in the super market. Tulips are wilted and didn’t open, one was slimy, the same with the daffodils. Very disappointed that my son has wasted £25.
27 March 2026
Unprompted review
Reply from Thortful
Hi Sam,
Thanks for taking the time to leave us a review.
We're truly disappointed to hear that your flowers didn't meet our expectations. We pride ourselves on offering high-quality, striking bouquets, so this is definitely not what we wanted to hear. Our partners over at the Florist are usually very reliable, ensuring the best standard for every arrangement they send out, so we'd love to look into this.
We'd love to do anything we can in order to make this better, but we're unable to see whether you've been in touch. Please don't hesitate to reach out directly at talktous@thortful.com and someone from our Customer Happiness Team will get back to you ASAP! :)
Thanks,
The thortful Team
Can’t wait to give these cards out
Can’t wait to give these cards out! My mums favourite one she’s ever had so far
6 March 2026
Lovely large choice of cards from a…
Lovely large choice of cards from a list of artists with lots of categories and choices.
2nd time I've bought cards and always offers on site.
The cards come in a recyclable card board box in a prompt time.
Good quality which is important to me - so far great response from friends and family.
5 March 2026
Great cards and price
20 March 2026
Nice card ordered for Mother’s Day
Nice card ordered for Mother’s Day. Ordered on Thursday, but it arrived a day late on the Monday afternoon. Not great…
12 March 2026
Reply from Thortful
Hi there,
Thank you for leaving us a review.
We're really sorry to hear your card arrived a day after the occasion. Your order was sent out via First Class post with our partners the Royal Mail. This is an estimated next day service, but they do admit a small number of items can take up to 3 working days to arrive. We can only apologise for this, we do our best to get orders sent out as quickly as possible, but sadly some cards can get caught up in the postal system along the way. We're so sorry for any inconvenience caused this time.
However, we'd love to try and make things right! Please do reach out to us directly at talktous@thortful.com, and a member of our Customer Happiness Team will be back in touch shortly :)
Thanks,
The thortful Team
You did not deliver my parents special…
You did not deliver my parents special anniversary card on time then had the nerve to give me until 3pm on the day you offered a refund. and you would know that sometimes people look at emails days later. Obviously you think we are all so stupid.
19 March 2026
Reply from Thortful
Hi Suzi,
Thanks for taking the time to leave us a review.
We're so sorry to hear your order did not arrive for the special day. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way. We can only apologise for this - it's frustrating for us as a business, as this is something we have no control over, and we truly hate to disappoint our customers. We hope you can accept our sincerest apologies on this occasion.
We can see that you have been in touch with our Customer Happiness Team already, and this has since ben resolved. However, please do let us know if there is anything else we can help with by reaching out again directly at talktous@thortful.com, and we'll be happy to assist :)
Thanks,
The thortful Team
Reply from Thortful
Hi Sarah,
Thanks for taking the time to leave us a review.
We're so sorry to hear your order hasn't arrived. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way. We hope you can accept our sincerest apologies on this occasion.
We can see that you have been in touch with our Customer Happiness Team already, and this has since ben resolved. However, please do let us know if there is anything else we can help with by reaching out again directly at talktous@thortful.com, and we'll be happy to assist :)
Thanks,
The thortful Team
I ordered a funny valentines card for…
I ordered a funny valentines card for my husband and the card was good quality and came on time and was packaged really well.
27 January 2026
Really good quality and quick delivery
Really good quality and came quicker than expected.
16 March 2026
Really good selection of cards.
Really good selection of cards, and handy that you can save these, as you will end up having lots to choose between. Very simple to add personalisation to the card so that it can be sent direct to the recipient. This time I had it delivered to my hope address, I was really surprised at how quickly I received it and how well the card was packaged so that it wouldn't end up damaged in the post. Really great service.
17 March 2026
Different choices from the norm
Different choices from the norm. Allowing for personal humour.
16 March 2026
Very convenient and good value if you…
Very convenient and good value if you plan ahead!
16 March 2026
Excellent customer service.
16 March 2026
Really great experience and they even…
Really great experience and they even got it posted to the recipient by the next working day!!!
12 March 2026
Was not delivered until 3 days after…
Was not delivered until 3 days after agreed date, for friends' daughter's 2nd birthday
13 March 2026
Reply from Thortful
Hey David,
Thanks for taking the time to leave a review review.
We're so sorry to hear your order did not arrive for the occasion as expected. It looks like these were sent out via the Royal Mail's Tracked 48 service for you. This is a two working day service, so we would have expected this to have arrived by now. However, sadly it does sound like your cards may have gotten caught up in their network along the way. We're so sorry for this.
We're unable to see that you've been in touch regarding this already, but we would love to try and help resolve this for you! Please do reach out directly at talktous@thortful.com, and a member of our Customer Happiness Team will be more than happy to assist :)
Thanks,
The thortful Team
Reply from Thortful
Hi there,
Thanks for taking the time to leave us a review.
We're so sorry to hear your order arrived after the special day. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way. We can only apologise for this - it's frustrating for us as a business, as this is something we have no control over, and we truly hate to disappoint our customers. We hope you can accept our sincerest apologies on this occasion.
We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.
Thanks,
The thortful Team
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