Excellent quality card. Colours portrated as seen on screen. Wide choice of script, and clear print. Message written as requested. Will order again from this company.
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Review summary
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Reviews shaping this summary
Brilliant service as usual. How is it that Thortful can get letters too you in quick time using the post office when other companies don't seem to get the same rapid deliveries? Well done Thortful.
Really pleased with the face swap card. It made the card really personal and I am sure that the recipient will love it. Delivery was extremely quick and the quality of the card is excellent.
Great selection of cards and gifts. Easy ordering system, and arrived exactly when they said it would.
Company details
Written by the company
Discover the latest greeting cards designed by the top creatives from across the globe.
Contact info
PO Box 76253, SW1P 9NF, London, United Kingdom
- 02080501462
- team@thortful.com
- www.thortful.com
4.3
Excellent
67K reviews
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Good selection of cards
Good selection of cards, classic and funny.
Delivered in a few days.
25 March 2026
Beautiful cards beautiful messages…
Beautiful cards beautiful messages arrived timely nice size card
24 March 2026
Quality Service
An excellent choice of cards for any occasion and a straightforward process to add a personal message before going through the checkout. Email reminders tell you when the card has been posted, and such service deserves nothing less than a 5 star rating.
24 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered Mother’s Day card came a week…
Ordered Mother’s Day card came a week late so had to order from moonpig on urgent delivery which cost £21 had a genetic sorry Royal Mail etc no follow up to see if it had turned up no offer of paying for the card ordered Inc urgent postage refunded me for the late card will never use again total lack of customer service
11 March 2026
Unprompted review
Reply from Thortful
Hey Ryan,
Thanks for taking the time to leave a review, and we're so sorry you haven't had the best experience with us.
We're so sorry to hear your order did not arrive for the special day. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way. We can only apologise for this - it's frustrating for us as a business, as this is something we have no control over, and we truly hate to disappoint our customers. We hope you can accept our sincerest apologies on this occasion.
It sounds like you have been in touch with our Customer Happiness Team already, and this has since ben resolved. However, please do let us know if there is anything else we can help with by reaching out again directly at talktous@thortful.com, and we'll be happy to assist :)
Thanks,
The thortful Team
Great choice of cards
Great choice of cards to suit different occasions. Delivered quickly to your door.
23 March 2026
Missing gift
I have used this company for a long time for cards and gifts but not any more! I ordered a birthday card and tin of biscuits for my brother. The birthday card was delivered along with an empty box packed with paper. No tin of biscuits in sight. The box didn't appear to have been tampered with so assume the fault stems from Thortful themselves. How on earth can this happen? I emailed them and while waiting for a reply next day decided to phone them. Poor response. No apology just a "thats unusual" comment. They checked and said they would send out another tin but I refused and asked for a full refund including the card, thats the least they can do surely. Lost a customer now Thortful.
28 March 2026
Unprompted review
Reply from Thortful
Hey Rosie,
Thanks for taking the time to leave a review, and we're so sorry you haven't had the best experience with us.
We take great care to ensure your order is dispatched to you correctly, so I’m so sorry to see that this was not the case on this occasion. All of our orders are created and packed by hand so this should have been picked up - I can only apologise for any inconvenience caused on this occasion. I've passed this onto our packaging team to ensure extra measures are put in place in the future.
It sounds like you have been in touch with our Customer Happiness Team already, and this has since ben resolved. However, please do let us know if there is anything else we can help with by reaching out again directly at talktous@thortful.com, and we'll be happy to assist :)
Thanks,
The thortful Team
A different product arrived than the…
A different product arrived than the one I ordered
23 March 2026
Reply from Thortful
Hi there,
Thanks for taking the time to leave a review.
We treat any amendment/cancellation of orders as a top priority, as we want our customers order to arrive perfectly. Whilst we do our best to catch any orders which need cancelling or amending we are not always able to catch every order.
We are a print on demand company, and so our orders are automatically sent to our printers to be dispatched quickly. This is especially the case as we approach the cut off for same day dispatch, as this means orders are sent to be printed immediately, to ensure all orders are dispatched as promised.
We can see that you have been in touch with our Customer Happiness Team already, and this has since ben resolved. However, please do let us know if there is anything else we can help with by reaching out again directly at talktous@thortful.com, and we'll be happy to assist :)
Thanks
The thortful team
One of the cards I ordered arrived day…
One of the cards I ordered arrived day after my daughters birthday.
Bit disappointing.
23 March 2026
Reply from Thortful
Hi Sharon,
Thank you for taking the time to leave us a review.
We're so sorry to hear your order arrived after the special day. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way.
We can only apologise for this - it's frustrating for us as a business, as this is something we have no control over, and we truly hate to disappoint our customers. We hope you can accept our sincerest apologies on this occasion.
We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.
Thanks,
The thortful Team
My card didn't arrive and last time I…
My card didn't arrive and last time I ordered one it was late so I won't be using this anymore.
23 March 2026
Reply from Thortful
Hi Sharon,
Thank you for taking the time to leave us a review.
We're so sorry to hear that you've had a couple issues with your recent orders. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way. We hope you can accept our sincerest apologies on this occasion.
We can see that you have been in touch with our Customer Happiness Team already, and this has since ben resolved. However, please do let us know if there is anything else we can help with by reaching out again directly at talktous@thortful.com, and we'll be happy to assist :)
Thanks,
The thortful Team
Toms birthday card
It's so clearly explained how to order and choose options , for somebody who is not very savvy with technology it helps a lot , delivered quickly , great product great quality
23 March 2026
Cards are excellent
Cards are excellent, superb choice. Sadly they were let down by Royal Mail on the delivery, twice
12 March 2026
Great company wide choice of cards
Great company wide choice of cards. I have reminders on account can rely on the team to let me know when due
Delivery always on time good value. I recommend to one and all
Thank you thortful
27 March 2026
Unprompted review
Best place for cards for any occassion
Always filled with cards that jump out at me to say its perfect for the person im thinking of, delivery is always fast. 10/10
16 December 2025
My son sent me the Spring Delight for…
My son sent me the Spring Delight for my birthday this week. Looks lovely in the photo however the bunch I received were worse than the reduced flowers in the super market. Tulips are wilted and didn’t open, one was slimy, the same with the daffodils. Very disappointed that my son has wasted £25.
27 March 2026
Unprompted review
Reply from Thortful
Hi Sam,
Thanks for taking the time to leave us a review.
We're truly disappointed to hear that your flowers didn't meet our expectations. We pride ourselves on offering high-quality, striking bouquets, so this is definitely not what we wanted to hear. Our partners over at the Florist are usually very reliable, ensuring the best standard for every arrangement they send out, so we'd love to look into this.
We'd love to do anything we can in order to make this better, but we're unable to see whether you've been in touch. Please don't hesitate to reach out directly at talktous@thortful.com and someone from our Customer Happiness Team will get back to you ASAP! :)
Thanks,
The thortful Team
Can’t wait to give these cards out
Can’t wait to give these cards out! My mums favourite one she’s ever had so far
6 March 2026
Lovely large choice of cards from a…
Lovely large choice of cards from a list of artists with lots of categories and choices.
2nd time I've bought cards and always offers on site.
The cards come in a recyclable card board box in a prompt time.
Good quality which is important to me - so far great response from friends and family.
5 March 2026
Great cards and price
20 March 2026
Nice card ordered for Mother’s Day
Nice card ordered for Mother’s Day. Ordered on Thursday, but it arrived a day late on the Monday afternoon. Not great…
12 March 2026
Reply from Thortful
Hi there,
Thank you for leaving us a review.
We're really sorry to hear your card arrived a day after the occasion. Your order was sent out via First Class post with our partners the Royal Mail. This is an estimated next day service, but they do admit a small number of items can take up to 3 working days to arrive. We can only apologise for this, we do our best to get orders sent out as quickly as possible, but sadly some cards can get caught up in the postal system along the way. We're so sorry for any inconvenience caused this time.
However, we'd love to try and make things right! Please do reach out to us directly at talktous@thortful.com, and a member of our Customer Happiness Team will be back in touch shortly :)
Thanks,
The thortful Team
You did not deliver my parents special…
You did not deliver my parents special anniversary card on time then had the nerve to give me until 3pm on the day you offered a refund. and you would know that sometimes people look at emails days later. Obviously you think we are all so stupid.
19 March 2026
Reply from Thortful
Hi Suzi,
Thanks for taking the time to leave us a review.
We're so sorry to hear your order did not arrive for the special day. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way. We can only apologise for this - it's frustrating for us as a business, as this is something we have no control over, and we truly hate to disappoint our customers. We hope you can accept our sincerest apologies on this occasion.
We can see that you have been in touch with our Customer Happiness Team already, and this has since ben resolved. However, please do let us know if there is anything else we can help with by reaching out again directly at talktous@thortful.com, and we'll be happy to assist :)
Thanks,
The thortful Team
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