Thortful Reviews 66,622

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,797 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, highlighting the wide selection of cards and gifts available. Many appreciate the prompt and efficient delivery service, noting that items often arrive on time or even earlier than expected, making the overall experience smooth and convenient. However, some customers were dissatisfied with their orders, particularly regarding the delivery of gifts like flowers or biscuits, which occasionally arrived damaged or missing. A few people also experienced issues with cards not arriving at all or being significantly delayed, despite ordering well in advance.

What people talk about most

Product

Customers consistently note positive experiences with product. Reviewers praise the excellent quality of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent quality of cards and... See more

Order

People report ambiguous experiences with order. Many customers praise the easy ordering system, quick... See more

Service

Consumers find service to be positive. Many reviewers praise the fast and efficient service, with some noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality card. Colours portrated as seen on screen. Wide choice of script, and clear print. Message written as requested. Will order again from this company.

Rated 5 out of 5 stars

Brilliant service as usual. How is it that Thortful can get letters too you in quick time using the post office when other companies don't seem to get the same rapid deliveries? Well done Thortful.

Rated 5 out of 5 stars

Really pleased with the face swap card. It made the card really personal and I am sure that the recipient will love it. Delivery was extremely quick and the quality of the card is excellent.

Rated 5 out of 5 stars

Great selection of cards and gifts. Easy ordering system, and arrived exactly when they said it would.


Company details

  1. Greeting Card Shop
  2. Gift Shop

Written by the company

Discover the latest greeting cards designed by the top creatives from across the globe.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

67K reviews

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Rated 1 out of 5 stars

Did not deliver on time

Did not receive birthday card in time

10 April 2026
Thortful logo

Reply from Thortful

Hi Preeti,

Thanks for taking the time to leave us a review.

Your order was sent with Royal Mail First Class, which should be a next day delivery service, however, occasionally orders can take up to three working days.

We can only apologise for this - it's frustrating for us as a business, as this is something we have no control over, and we truly hate to disappoint our customers. We hope you can accept our sincerest apologies on this occasion.

It looks as though you've already been in touch with our team regarding this order, who have resolved this for you. If there's anything else we can help you with, please don't hesitate to reach out to talktous@thortful.com.

Best wishes,
The thortful Team

Rated 3 out of 5 stars

Quality Issues

I have used Thortful for a long time, maybe 8 years. I purchase all my Birthday and Chirstmas cards from them. I have always found them to be excellent quality. But my last few orders I have noticed a change in the quality of the card stock (being thinner) and also some of the printing (especially on solid colours) has been patchy. This now makes me Question whether it is now worth purchasing from them instead of going to my local card shop.

18 April 2026
Unprompted review
Thortful logo

Reply from Thortful

Hi there,

Thank you for your review and we're really sorry to hear that your card showed up looking less than perfect.

We take major pride in making sure every card arrives in tip-top shape, so we're sorry if this was not the case on this occasion.

We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.


Thanks,
The thortful Team

Rated 5 out of 5 stars

Top class service

Great choice of cards...many funny ones to choose from.
Excellent delivery options and card delivered on time stated

10 April 2026
Rated 5 out of 5 stars

Absolutely hilarious cards

Absolutely hilarious cards! For a range of all ages and all sense of humors! Always got a little promotion going, and best of all. Order once and you get a yearly email reminding you of your loved ones birthday and asking if you'd like to send a card! Very thortful indeed!!

8 September 2025
Rated 5 out of 5 stars

A great company

I’ve used Thortful a number of times for birthdays valentine’s and anniversaries. The quality is always good well packaged and always arrives on time.

7 April 2026
Rated 1 out of 5 stars

Rubbish. Cards have not arrived a week after ordering

Ordered cards on 7th April. Now on 14th April and they have not arrived. Rubbish. Will never order from this company again

7 April 2026
Thortful logo

Reply from Thortful

Hi Jill, thanks for taking the time to leave us a review.

Your order was sent with Royal Mail First Class, which should be a next day delivery service, however, occasionally orders can take up to three working days. We're so sorry that this wasn't the case.

As First Class isn't a tracked service, we're not able to pinpoint exactly where your order is within the postal system if something goes wrong. We can only apologise for any inconvenience caused by this.

It looks as though you've already been in touch with our team regarding this order, who have resolved this for you. If there's anything else we can help you with, please don't hesitate to reach out to talktous@thortful.com.

Best wishes,
The thortful Team

Rated 5 out of 5 stars

Great quality, great price.

Easy to customiase orders and plenty of options to pick from. Something for ever occassion. Delivered right on time, great quality, great price. Have used a lot before and will continue to use.

6 October 2025
Rated 3 out of 5 stars

Quality

Timely service!

28 July 2025
Thortful logo

Reply from Thortful

Hey Peter,

Thanks for taking the time to leave us a review.

We're so glad to hear your order arrived in a timely manner, it's really important to us that everyone receives their cards and gifts in time for the big day!

If you ever have any questions or need any assistance, feel free to reach out to our Customer Happiness team at talktous@thortful.com :)

Thanks,
The thortful Team

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