Thortful Reviews 66,616

Reply from Thortful

Apr 28, 2026

Hi Danny,

Thanks for your review.

Your order was dispatched via Second Class post with our partners the Royal Mail; this is a two day service, but they do admit a small number of the items they’re processing can take up to four working days to arrive. Unfortunately, as it’s now been more than four days it looks like your card has gotten caught up in their system and may have been lost along the way. Sadly, we can’t track your card once it leaves our printers, so there is a limit to what we can do when the card is in the postie’s hands. We totally understand it’s frustrating to have your card miss the occasion - it’s really frustrating for us as a business as this is something we have no control over and we hate letting our customers down.

However I can see that you have been in touch and we have since resolved this for you. If you have any more queries regarding this order, feel free to contact us directly at talktous@thortful.com so that we can assist you further.

Thanks,
The Customer Happiness team

Reply from Thortful

Apr 27, 2026

Hi Joe,

Thanks for taking the time to leave us a review.

We're really sorry to hear your card arrived after the big day. Your order was sent out via First Class post with our partners the Royal Mail. This is an estimated next day service, but they do admit a small number of items can take up to 3 working days to arrive.

We can only apologise for this, we do our best to get orders sent out as quickly as possible, but sadly some cards can get caught up in the postal system along the way. We're so sorry for any inconvenience caused this time.

We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.

Thanks,
The thortful Team

Reply from Thortful

Apr 23, 2026

Hi there,

Thanks for taking the time to leave a review.

We treat any amendment/cancellation of orders as a top priority, as we want our customers order to arrive perfectly. Whilst we do our best to catch any orders which need cancelling or amending we are not always able to catch every order.

We are a print on demand company, and so our orders are automatically sent to our printers to be dispatched quickly. This is especially the case as we approach the cut off for same day dispatch, as this means orders are sent to be printed immediately, to ensure all orders are dispatched as promised.

We are so sorry again for the inconvenience caused. If there's anything more we can do for you, please do contact us directly at talktous@thortful.com and someone will get back to you.

Thanks
The thortful team

Reply from Thortful

Apr 20, 2026

Hi Preeti,

Thanks for taking the time to leave us a review.

Your order was sent with Royal Mail First Class, which should be a next day delivery service, however, occasionally orders can take up to three working days.

We can only apologise for this - it's frustrating for us as a business, as this is something we have no control over, and we truly hate to disappoint our customers. We hope you can accept our sincerest apologies on this occasion.

It looks as though you've already been in touch with our team regarding this order, who have resolved this for you. If there's anything else we can help you with, please don't hesitate to reach out to talktous@thortful.com.

Best wishes,
The thortful Team

Reply from Thortful

Updated Apr 20, 2026

Hi there,

Thank you for your review and we're really sorry to hear that your card showed up looking less than perfect.

We take major pride in making sure every card arrives in tip-top shape, so we're sorry if this was not the case on this occasion.

We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.


Thanks,
The thortful Team