Thompson & Morgan Reviews 

91,590
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers consistently praise the excellent service, highlighting the helpfulness and politeness of the staff when issues arise. People often receive plants in superb or excellent condition, well-packaged, and ready to thrive. Delivery is frequently noted for being quick, on time, and with good communication regarding dispatch. However, some customers also noted instances where plants arrived in poor condition, damaged, or failed to thrive after planting. Others reported delays in receiving orders, items being out of stock after purchase, or issues with delivery companies mishandling parcels.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many customers reporting receiving plants in... See more

Quality

People report ambiguous experiences with quality, with many customers expressing disappointment over plants... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reporting positive experiences such as polite and... See more

Order

Users describe ambiguous interactions with order, with some customers experiencing long delays, missing... See more

Service

Customers consistently note positive experiences with service, often highlighting excellent service and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall not too bad. It certainly cuts through thick branches with ease. The only reason I haven't given five stars is 1) A bit awkward trying to get the chain on, perhaps a two man job 2) with the ex... See more

Rated 3 out of 5 stars

Your website is very frustrating,after looking at an item you cannot return to where you were browsing . Several of our shrubs order were in a very poor state on arrival, they were packed well but did... See more

Rated 3 out of 5 stars

I ordered lavatera plants weeks ago, and they haven't arrived. The three dahlia plants , which did arrive,, have no buds, and therefore aren't flowering. I gave three stars instead of one, because... See more

Rated 3 out of 5 stars

Great customer service, but unfortunately the plants are a bit hit and miss, which when that's what we're buying you'd hope for better. Basic bedding plants seem ok, but nothing that is meant to be sc... See more


Company details

  1. Garden Center
  2. Flower Market
  3. Gardener
  4. Land Allotment
  5. Plant Nursery
  6. Seed Supplier

About Thompson & Morgan

Written by the company


Welcome to the official TrustPilot profile for Thompson & Morgan

Thank you for sharing your reviews with us. Your ratings and comments are important to us, as these insights help us to grow and improve, just like the plants we love!

Discover the latest gardening products that will help you transform your outdoor space. From vibrant plants and delicious vegetables to gardening accessories, our selection ensures every gardener, whether novice or expert has something to choose from. Shop on our website or app today.

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Our Latest Special Offers
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Fruit Plants Fruit Trees
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Contact info

3.8

Great

TrustScore 4 out of 5

92K reviews

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Asks customers to review

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3.8

All reviews

(91,590)

17,588 reviews in the last 12 months

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Rated 5 out of 5 stars

Stunning hanging baskets

I ordered three large hanging baskets this year as I’ve been so pleased with my experience all the previous years. Again, this company did not fail to disappoint. The baskets are stunning, full of gorgeous, healthy blooms that I receive compliments on. Great value for money as I paid £12 per hanging basket on their offer! Swift delivery, well-packaged baskets. Five stars 🌟 ⭐ ⭐ ⭐ ⭐

15 June 2026
Rated 5 out of 5 stars

Great product.

Easy to use website. Condition of product was brilliant. I bought it for my new granddaughter as it had the same name as the plant.

23 June 2026
Rated 5 out of 5 stars

I complained about your delivery…

I complained about your delivery service for years and asked you to change to a better one, as your wonderful plants were delivered upside down, and often the boxes looked like they had been used in a football match. So bad that I stopped buying from you. A few weeks ago I tried again and found you are using a different delivery service and what a difference. Polite drivers who delivered the boxes with care and consideration, and upright. So glad to see this. I will be back to buy from you again regularly now as your plants are totally tops every time. The bare root Apricot I purchased from you 27 years ago now provides me with 15+kg of fruit every year!!! And pretty much everything in my garden since then is from you. But now I can just plant and enjoy instead of hospitalizing everything and still losing half every time. Yay, good times coming!!!

23 June 2026
Rated 1 out of 5 stars

I keep giving T&M a chance

I keep giving T&M a chance, either plants are out of stock (so you pay £6.99 delivery for very few plants) or bulbs that are delivered are just a bag of dust (particularly poppies), I have made a complaint, no reply, next order so many things missing or miss labelled. Customer services are non existent. Such a shame.

23 June 2026
Rated 1 out of 5 stars

First order was unfortunately delayed…

First order was unfortunately delayed in transit and you kindly sent a replacement. They did eventually turn up but in a very poor battered condition. This wasn’t a problem as the replacement was on its way. However the replacement plants were all snapped in half and not fit for purpose

23 June 2026

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