Third Space London Reviews 

1,323
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 524 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff as friendly, professional, and highly trained, contributing to a welcoming atmosphere. The facilities are frequently praised for being luxurious, impeccably clean, and top-notch, featuring excellent equipment, diverse classes, and appealing spa and recovery areas. However, some people mentioned issues with overcrowding during peak times, impacting their ability to fully utilize the amenities. Additionally, a few reviewers were dissatisfied with declining service standards and the lack of compensation for facility closures due to maintenance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Facilities

Consumers find facilities to be positive, with many reviewers describing them as spacious, top-notch, clean,... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of facilities,... See more

Location

Reviewers mention positive feedback about location, often highlighting the convenience and quality of various... See more

User experience

Clients share positive opinions on user experience, highlighting the exceptional classes, equipment, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

Very good gym. Gym floor has lot of space, natural light and very decent equipment. Level of busyness in mornings is just right - not empty, not crowded. Hope they keep it that way! Reformer Pi... See more

Rated 5 out of 5 stars

Variety of all possible classes (including reformer Pilates) in very convenient times. Incredibly clean and stylish. That’s what premium fitness experience should feel like. Can get a little busy in p... See more

Rated 5 out of 5 stars

This is an amazing club. High quality and varied classes with really motivating instructors. All the staff are friendly who work there. The cleanliness surpasses any gym I’ve been to before. Th... See more


Company details

  1. Fitness and Nutrition Service

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(1,323)

523 reviews in the last 12 months

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Rated 1 out of 5 stars

When Loyalty Isn’t Matched by Respect

After more than a decade working here, this place was more than just a job, it was home. I gave over 10 years of my professional life, built a fantastic community, and truly believed in what we were doing.
The way my time ended was incredibly disappointing and has made it difficult to return or even view the organisation in the same light. When you invest that much of yourself somewhere, you hope your departure will be handled with respect and integrity.
As my one-year anniversary since leaving approaches, it’s clear how much the experience impacted me. I don’t regret the years of hard work, but I do regret how it concluded.
I hope that in the future, I will be able to return to a place I once called home, with fonder memories and a warmer heart.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Worth every penny

I’ve been a member for about three years now and I honestly can’t fault the team. The staff at the front desk are always friendly and helpful, no matter how busy it is. There’s one bloke in particular who used to be upstairs on the gym floor and is now at reception, he’s always professional and you can tell he really puts the work in.

What’s also stood out over the years is how much the club keeps improving. There’s always something being updated or made better, which you don’t really see at most gyms. It feels like they actually care about the member experience.

It does get busy at certain times, but that’s pretty normal anywhere decent. Overall, it’s a great place to train and the team make a big difference.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Third Space Soho is one of the best fitness spaces in London

Third Space Soho is, quite simply, one of the best fitness spaces in London — not just because of the facilities, but because of the people.
The front-of-house team are consistently warm, professional, and genuinely friendly. They remember names, greet you with a smile, and are always happy to help — whether it’s sorting out a booking, answering questions about classes, or just making you feel comfortable if it’s your first visit.
The yoga instructors deserve special praise. The quality of teaching at Third Space Soho is exceptional. Each instructor brings their own style and personality, but what they all share is attentiveness, clarity, and a deep knowledge of the practice.
It’s a place where you feel supported, motivated, and genuinely looked after. Highly recommended.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great gym

Great gym. Great place to hangout. dynamic vibe. friendly staff. yes it is expensive but just think of all the money you save by not wasting in a pub/bar.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant gym

A brilliant gym, with a huge range of classes. The instructors are focused on each individual and helping perfect the right technique. The spa area is fantastic, beautifully kept with good facilities. I would definitely recommend.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best fitness centre

Simply the best fitness centre! Amazing facilities, equipment and various classes to any taste. To recover after a workout and relax the muscles, there are Theragun massagers and Normatec compression boots at your disposal. Fitness food corner on the ground floor is a bonus - offers great coffee, protein shakes and healthy food. You can easily spend an entire day at this fitness centre having a sport+spa day! Love it!

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Third Space Clapham

Very good gym. Gym floor has lot of space, natural light and very decent equipment. Level of busyness in mornings is just right - not empty, not crowded. Hope they keep it that way!

Reformer Pilates studio is excellent. Wide selection of very good classes.

Compared to some alternative boutique options - HIIT/circuit/cardio type classes not quite as intense, which is bit of a shame - I guess because they have to cater to wider audience. And like most large gyms isn’t especially social. Customers very respectful though and not pretentious.

If willing to spend a lot on fitness then I think very worth the money for an all round very good offering and environment.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Third Space Richmond

Third Space Richmond is such a great gym, the trainers are all very helpful and I want to give a special mention to Antonio Rodrigues who is always a pleasure to have a chat with.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

One guy at the front desk is extremely…

One guy at the front desk is extremely rude, curt and dismissive.

Also their cancellation policy is that you have to give a full month, no matter the circumstances, I found out recently I have to move out the country and still they're making me pay an extra month because I'm a few days late on their 1 month notice.

With premium prices should come premium customer service, the lack of flexibility is baffling and reeks of predatory cash grabbing.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Alahna is the best

Alahna is the best! She always put a lot of effort curating her playlists and organising socials to cultivate a beautiful community of likeminded fitness enthusiasts.

1 February 2026
Unprompted review
Rated 3 out of 5 stars

No shake and no vibes

It was good but the class is a bit too serious, as a social you’d expect more of a vibe / pop music. Also it was advertised a free shake / social and I travelled to a different gym for this only to be told there wasn’t a shake.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

The best London gym by a mile

Nothing else compares to Third Space - the team, the facilitates, its never too overcrowded, the spa areas are perfect for recovery. Expensive, but worth the investment if you use it for all the services

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Third Space Canary Wharf

The most incredible gym ever. Every single aspect of fitness is covered here with the most incredible instructors (Melanie covered a few Pilates classes and she was incredible, gavin, sally, gabby, josh just a few honourable mentions) The concierge team are so welcoming and lovely, the housekeeping staff are so polite and always happy to help! Would highly recommend

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing gym

Amazing gym with seemingly endless selection of classes. Always very clean and great variety of class content, many sites across London. Super helpful and knowledgeable staff.

3 February 2026
Unprompted review

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