Third Space London Reviews 

1,311
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 529 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly professional, friendly, and welcoming staff, including knowledgeable instructors who provide excellent guidance. People appreciate the fantastic, top-notch facilities, often described as luxurious, clean, and well-maintained, offering a wide range of equipment, classes, and spa amenities. Many find the overall user experience to be amazing, creating a motivating and relaxing atmosphere, with the quality of services and convenient locations frequently highlighted as premium. However, some customers also noted concerns regarding overcrowding during peak hours, which impacted their ability to fully enjoy the facilities. A few other people also felt that the experience had declined over time, with standards slipping and service not always meeting the advertised luxury quality. Additionally, some reviewers were not happy with how the company handled facility closures for maintenance, specifically mentioning a lack of compensation or poor communication.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, professional, and... See more

Facilities

Clients share positive opinions on facilities, with many reviewers describing them as fantastic, outstanding,... See more

Quality

Consumers generally express satisfaction with the quality, highlighting the beautifully maintained and... See more

Location

Reviewers highlight positive aspects of location, with many praising specific branches like Richmond, Canary... See more

User experience

Users describe positive interactions with the user experience, highlighting it as exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

Very good gym. Gym floor has lot of space, natural light and very decent equipment. Level of busyness in mornings is just right - not empty, not crowded. Hope they keep it that way! Reformer Pi... See more

Rated 5 out of 5 stars

Variety of all possible classes (including reformer Pilates) in very convenient times. Incredibly clean and stylish. That’s what premium fitness experience should feel like. Can get a little busy in p... See more

Rated 5 out of 5 stars

This is an amazing club. High quality and varied classes with really motivating instructors. All the staff are friendly who work there. The cleanliness surpasses any gym I’ve been to before. Th... See more


Company details

  1. Fitness and Nutrition Service

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(1,311)

521 reviews in the last 12 months

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Rated 5 out of 5 stars

Where small things matter

I really appreciate when small things could be better , the staff take feedback seriously. There is really quick follow up, for example in relation to some members and guests ignoring the no phones in the sauna. It really makes a difference from your voice being lost in a mega organisation. I sometimes go to other third spaces but feel that most lack the personal touch of Marylebone. I always leave with a contented bounce in my step.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

It’s 5* from me

Third Space is such a wonderful and fitting addition to Richmond.

I have thoroughly enjoyed being a member for a whole year - the classes, instructors and facilities are great.

Something that I really like about the gym is that they have some excellent classes during the off peak periods. I absolutely love classes with Paddy & Karen, both are extremely pleasant and motivating.

Third Space are definitely doing things right and I’m glad I get to experience this as a member.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

My fav Gym in London !!

I’ve had such a great experience at this gym. it really stands out among London gyms. The recent extension has made a huge difference, with plenty of new space and a fantastic range of modern machines, so it never feels overcrowded even during busy times.

What really makes this place special, though, is the team. Molly, Anna, Georgina, Jasmine, Stef, Rob, Shaunley, and Francis are all incredibly friendly, approachable, and genuinely supportive. They create such a welcoming atmosphere and are always happy to help, whether you’re new or a regular.

Overall, it’s a well-equipped, well-run gym with a great community feel. Highly recommend!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I got a very nice

I got a very nice, relaxing and soothing head massage. The therapist was professional and used her hands exactly how she supposed to.
The place is clean and it smells nice. Staff is polite and helpful.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Essential to join if you want to make a…

Essential to join if you want to make a positive impact on your health and lifestyle.
I used various third space gyms around London but found that the city branch on marks lane was my second home.
What sets it apart from the rest.
All the staff that work there made the place feel welcoming, relaxed and comfortable to train there.
Soho and canary wharf is only 3 to 4 stars but the city branch was 5+
Lucy Shiplee was a Rolls Royce PT… she was relentless in seeing that my health and wellbeing improved vastly over the 3 months I trained there, also she helped my swimming technique too as I’m a PADI diving instructor
Other instructors were helpful too (Dan and Charlie)
The gym itself is first class, it’s expensive but if you use it regularly it’s worth it. Food is pricey thou..
The place was never really full up when I trained there and has far better etiquette than the other gyms I used.
Great swimming pool and sauna and also has a cold pool…
For me the greatest asset in a place I visit is is the environment and the city branch certainly had a very pleasant one. 👍

1 April 2026
Unprompted review
Rated 5 out of 5 stars

London's best Wellness option

Been a member for 5 years, and have seen the business develop - from a single soho location to now never being further than 10 mins from a location today. Thirdspace is a great option if you want to take your health and wellness seriously, be part of a community and be surrounded by like minded individuals!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Club

Great range of classes, friendly and experienced instructors and a lovely pool and chill out space

31 March 2026
Unprompted review
Rated 5 out of 5 stars

This gym is like a luxury Chocolate box!

This gym is like a luxury Chocolate box, you have an assortment of classes and you cant stop trying them all out.
Very varied and exciting. My highlights:
Saturday with Sally and her running social club, which is fun and chatty
Then Tuesday/Thursdays we have Afterburner with Paddy and his wild tunes, always gets you moving.
So nice to recover with Trevor on the reformer.
Cant thank you enough, Team Third Space Richmond!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Best gym experience I've ever had!

This place is honestly amazing, I don't even know how to put it into words. Everything about it is top quality. The cleanliness is outstanding and you can really tell they take great care pf the space, the variety of the classes on offer is excellent, with something for everyone every single hour. The facilities are simply top-notch.

What really makes the difference is the staff, they are all so friendly, professional and welcoming which creates such a great atmosphere every time I go. ( especially the Pilates instructors - Janet and Kayla)

Overall, this is by far one of the best gyms ive ever experienced. Highly recommend,

30 March 2026
Unprompted review
Rated 5 out of 5 stars

An exceptional gym

An exceptional gym, highly recommend! The gym itself is well thought through in terms of layout and decor. There are plenty of classes to chose from, even if on the waitlist you tend to get a spot. The trainers and all staff are very welcoming and highly skilled. In particular Kayla for her creativity and confidence building classes, Jocelene - for her excellent cues and tough workouts, Thalia - For her calming voice and beautifully thought out workshops and Dylan (PT, Injury Management) - Strong understanding of human movement, how to move properly, helping you build habits that benefit you in the long run.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Team and Atmosphere

I’ve had such a positive experience with the team at Third Space Marylebone since moving from Canary Wharf in 2024. Recently, it has been especially lovely getting to know some of the newer team members - every visit leaves me with a smile on my face, and it’s always something I really look forward to. The team are consistently motivating and supportive, making the whole experience feel truly worthwhile, and I’d like to especially thank Nathan, Ben, and Noemie who always so friendly, welcoming, and genuinely pleasant to be around.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great luxury gym, with spa, and classes

Great luxury gym, with spa, and classes. Richmond has been my home gym and been trying other clubs but this is closest to home (literally and not). It is clean and its smell and scent gives it a lot or premium feel. Also the different classes and instructors give a wide range of options. Instructors are great and give enough challenge.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Third Space - must do

Such a warm, welcoming and relaxing place to work out, chill and pass time. I have had a great experience since joining and really love the Lift classes led by Randal, spin by Izzy and my fabulous PT Lucy! Highly recommend to those that are looking to really level up their fitness and wellbeing.

21 March 2026
Unprompted review

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