Third Space London Reviews 

1,310
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional facilities, highlighting their cleanliness, stylish design, and top-notch equipment, including excellent Reformer Pilates studios and recovery options like spas. The staff are frequently commended for being friendly, professional, knowledgeable, and helpful, creating a welcoming atmosphere. Many also appreciate the high quality and variety of classes with motivating instructors, and the overall user experience is often described as luxurious and well-maintained. However, some people mentioned issues with overcrowding during peak hours, making it difficult to fully enjoy the facilities. There were also concerns about specific locations having disengaged staff and inconsistent reception experiences, which did not align with the premium image. A few customers were dissatisfied with the management's response to facility closures, particularly regarding compensation for unavailable amenities like swimming pools.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the staff, instructors,... See more

Facilities

Consumers generally express high satisfaction with the facilities, describing them as fantastic, lovely, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the beautifully maintained,... See more

Location

People report positive experiences with location, with many reviewers expressing satisfaction with specific... See more

User experience

Users describe positive interactions with the overall experience, highlighting exceptional classes,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

Very good gym. Gym floor has lot of space, natural light and very decent equipment. Level of busyness in mornings is just right - not empty, not crowded. Hope they keep it that way! Reformer Pi... See more

Rated 5 out of 5 stars

Variety of all possible classes (including reformer Pilates) in very convenient times. Incredibly clean and stylish. That’s what premium fitness experience should feel like. Can get a little busy in p... See more

Rated 5 out of 5 stars

This is an amazing club. High quality and varied classes with really motivating instructors. All the staff are friendly who work there. The cleanliness surpasses any gym I’ve been to before. Th... See more


Company details

  1. Fitness and Nutrition Service

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(1,310)

520 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love Third Space

Love Third Space, I've been a member for near a decade. They have a high standard of teachers and classes, and the facilities and staff are all wonderful.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Just an amazing gym

Just an amazing gym. I joined on day one of opening and the standard has remained outstanding. Clean, amazing products available in the changing rooms and no fighting for space or towels!
But what makes the gym aside the great facilities and équipement are the classes and the instructors. They are amazing. All of them but to name a few, Sally, Paddy, Karen, Olivia, Delvin,Jane. Their classes and playlists are awesome. You almost forget you are working out… almost because they push you, correct you , support you. Never going back to another gym.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been a member at third space for…

I’ve been a member at third space for nearly 3 years now. It’s a fantastic gym, with a wide and excellent range of classes. From boxing to HYROX to swimming to reformer Pilates and way more, there is something for everyone. The facilities are beautiful, especially the spa areas, and it’s somewhere I look forward to going every time I go. Highly recommend!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great club

Great club, great staff, great instructors. I’m loving the Hyrox 90 on Sundays with Dalvin and my favourite Yoga teacher in Tammy whose classes are 🔥🔥

19 April 2026
Unprompted review
Rated 2 out of 5 stars

Third Space offers good facilities but…

Third Space offers good facilities but unfortunately the customer service and the experience overall does not measure up to either the advertsing or pricing. I’ve had two really difficult experiences both with male members becoming extremely aggressive towards me - once on the gym floor and once in the spa. On both occasions, I escalated it to management and nothing was done. The clientele do not behave well in the spa at all - it feels rowdy at times and more like a pool party at a leisure centre - not the high-end, sophisticated experience you may be expecting. My advice - dont waste your money at Third Space and go to Equinox or a Boutique health club.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Awesome gym in the centre of Richmond

Awesome gym in the centre of Richmond with huge variety of classes, multiple studios (including reformer pilates) and PT sessions. All staff (particularly Tori, Phil, Dylan & Lucie on reception) & trainers (particularly Karen Snow & Lisa Robinson 🚴) are professional & fun! Great facilities with excellent new fitness equipment, and well maintained spa, pool, hot steam room & sauna. Would highly recommend to get fit & strong, and rebalanced! 💪 😊

12 April 2026
Unprompted review
Rated 5 out of 5 stars

The instructor was really lovely

The instructor was really lovely. On point and extremely meticulously organised. The vibe was perfect balance of chill and serious training. Post training nibbles and drinks were superb! Thoroughly enjoyed it.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve experienced hyrox 90 for the first…

I’ve experienced hyrox 90 for the first time a few days ago and I’ll definitely do it again !! Great atmosphere, Leo is super helpful with good advices and also super encouraging ! Plus the good cakes and cookies, Prosecco at the end, I really enjoyed !

4 April 2026
Unprompted review
Rated 2 out of 5 stars

Not a luxury level and misleading

Gym and facilities are in good condition, but I wouldn’t call it a luxury gym due to the amount of members they have accepted at the same time. At certain times gym is overcrowded and you have to wait for certain machines or spots to be available (which is the feeling of a cheaper brand gym) and classes are always getting also too overcrowded to the point that sometimes there is no proper space to even position yourself in the class with your dumbbells etc… so many times I had to train by the exit door which is again not good enough for a luxury gym. On the top of that be carefully with their T&Cs on the leaving notice. They tell you “full calendar month” for a notice, but it turns out they are misleading you by not mentioning very clearly that the calendar month only starts from the 1st of each month, meaning if you’ve given the notice on the 2nd of any given month then you will have to wait for 2 months to leave the membership. This is a very cheap tricky approach which I didn’t appreciate. Supposedly there are so many people waiting to become members so I don’t understand the need to be working with this misleading approach. It’s not about the money, but all about the approach they have! So the shell of the business is trying to be luxury, but the soul of it is a cheap and misleading!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I have never really enjoyed going to…

I have never really enjoyed going to the gym before as I felt intimidated by the equipment and people on the gym floor. Third Space Richmond is different - it feels inclusive, never feels too busy and there are so many classes that are great. I only wish I had more time to go!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love the Thirdspace gyms

I absolutely love the Thirdspace gyms, I have been a member for a while and they keep improving even when I don’t think things can get better. Top of the range equipment, incredible instructors and classes and really great atmosphere and aesthetics

7 April 2026
Unprompted review
Rated 5 out of 5 stars

The house keepers my favourite people…

The house keepers my favourite people in the gym. Fernando especially never walks past without greeting me. Goes along way. Jesus also is another not sure of other names. The staff at the cafe are also lovely. Kimberly my favourite new member of staff there

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Where small things matter

I really appreciate when small things could be better , the staff take feedback seriously. There is really quick follow up, for example in relation to some members and guests ignoring the no phones in the sauna. It really makes a difference from your voice being lost in a mega organisation. I sometimes go to other third spaces but feel that most lack the personal touch of Marylebone. I always leave with a contented bounce in my step.

1 April 2026
Unprompted review

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