Third Rock Energy Reviews 

344
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, helpful pre-purchase phone advice, and high product quality, noting that the charging cables are robust, heavy duty, and completely reliable during everyday vehicle charging and outdoor use. Many consumers also appreciate the effective communication, helpful guidance, and the straightforward website that makes finding, selecting, and ordering the right equipment completely seamless and efficient. Though some customers noted minor drawbacks regarding accessories, mentioning tight storage bags, missing velcro straps, or the absence of included wall mounts that unfortunately need to be purchased separately.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that the charging cables and units are... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products are well made, sturdy, and... See more

Delivery service

Consumers find the delivery service to be efficient and timely, expressing overall satisfaction with the... See more

User experience

Users describe satisfaction with the user experience, highlighting a simple product selection and an... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the 16A CEE version with 10m lead. It's rugged , has an informative display of the usual volts, amps, etc. When powered-up it initially displays the cumulative energy (kWh) used to date, th... See more

Company replied

Rated 5 out of 5 stars

This EV charger cable is absolutely excellent. Well made, sturdy and rugged. I bought it on recommendation from my EV charger installer so that I can park my EV in the garage whilst it is on charge.... See more

Company replied

Rated 5 out of 5 stars

After discussing options with work colleagues who have already purchased a EV granny charger I decided to purchase the same model. Its tried any tested a fits exactly what I needed. 👍

Rated 5 out of 5 stars

Charging cable was delivered quickly, well packaged and comes in a high quality padded bag. It is straightforward in use and it performs well. I have tried both the 10 and 13 amp settings, and using a... See more

Company replied


Company details

  1. Electric Vehicle Charging Station
  2. Auto Accessories Wholesaler
  3. Auto Parts Market
  4. Auto Parts Store
  5. Car Accessories Store
  6. Car Equipment Accessories Store

Written by the company

🔋 UK Specialists in Portable EV Chargers & Cables Third Rock Energy is a leading UK family-run business dedicated to supplying safe, high-quality electric vehicle charging equipment. Since 2019, we have specialized in premium portable EV chargers and durable Type 2 charging cables specifically designed and rigorously tested for use across the British market. Our commitment to quality ensures we only stock products carrying the highest levels of certification, including UKCA, CE, and TUV. This is the core of our business: providing reliable, certified EV plug-in chargers so you can charge with absolute confidence. Based in Pontefract, West Yorkshire, our team leverages extensive, in-depth industry knowledge to serve EV owners nationwide. We pride ourselves on exceptional customer service, treating every customer, supplier, and partner with the friendly, helpful approach we would expect ourselves. Whether you need guidance on a 3kW 13A charger for your home or advice on a high-power 22kW 3-phase commercial cable, we are always happy to offer expert help with no obligation to purchase. You can contact our UK team directly via email at hello@thirdrockenergy.co.uk or by phone on 0333 772 6098


Contact info

4.9

Excellent

TrustScore 5 out of 5

344 reviews

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4.9

All reviews

(344)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

I have purchased a 3pin EV charger…

I have purchased a 3pin EV charger cable from them. Quick shipping and the quality work very well. The cable come with a storage bag. However, i find that the bag have some problem and contact the company. The company send me a new one in quick manner. Very please for this purchase.

1 October 2024
Unprompted review
Third Rock Energy logo

Reply from Third Rock Energy

Thank you Steven

Rated 5 out of 5 stars

excellent customer service

I received excellent customer service from Third Rock Energy. I had to return an order because of my own mistake and they replied very quickly and efficiently and it was sorted in no time.

25 October 2024
Unprompted review
Third Rock Energy logo

Reply from Third Rock Energy

Thank you

Rated 5 out of 5 stars

Strongly Recommended!

The charging cable was delivered very quickly, and looks extremely well made - plus has all the facilities I need, so I'm very happy.

10 October 2024
Third Rock Energy logo

Reply from Third Rock Energy

Thank you

Rated 5 out of 5 stars

good service

good service, and value. this is my second purchase. when i had an issue with the first unit it was replaced quickly so when a second was required it was a no brainer.

25 September 2024
Third Rock Energy logo

Reply from Third Rock Energy

Thank you so much

Rated 1 out of 5 stars

Avoid them

Item showed in stock, paid for it 2 days later they said it was out if stock no ETA, saId they would refund me, 9 days before the refund which was sent with an eCheque ( who does that ??? ).

Very disappointing.

13 October 2024
Third Rock Energy logo

Reply from Third Rock Energy

Hi Karl, following on from our conversation yesterday, I just wanted to apologise again for the stock keeping error and the inconvenience this caused. I believe PayPal have resolved the issue with your refund now.

Rated 5 out of 5 stars

Good Company to do business with

Good Company to do business with. Ordered the wrong cable initially but no problem returning it and getting the correct cable. Promt delivery with goods sensibly packaged. Looks good quality, only time will tell.

8 October 2024
Third Rock Energy logo

Reply from Third Rock Energy

Thank you David, glad we could help

Rated 5 out of 5 stars

Charging Cable broke, but customer service is faultless and would reccomend their products.

We purhcased a 10M 13A Type 2 charger cable a back in January 2024. It worked excellently and is well constructed and built. However, unfortunately it then just stopped working out of the blue. I suspect the biblical rain we've been having likely contributed to the cable's demise although the cable itself hadn't gotten wet or obviously damaged.

I then recalled that the cable is advertised with a 1 year warranty, which I was pleasantly surprised to see had actually been updated to a 2 year warranty! I emailed their support and after a brief interaction to troubleshoot that it wasn't a power supply issue a new cable was dispatched to me overnight as a replacement. I genuinely couldn't ask for better service, things go wrong sometimes and I've encountered warranties in the past that are anything but. However in this case, it was an incredibly easy experience to seek a replacement.

2 October 2024
Unprompted review
Third Rock Energy logo

Reply from Third Rock Energy

Thank you Ryan, glad we could help :)

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