Think Insurance Reviews 

1,185
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and helpful staff members who take the time to explain insurance policies clearly and thoroughly, ensuring a smooth process. People truly appreciate the exceptional customer service and efficient support provided during policy renewals and inquiries. However, some customers also noted unexpected extra charges regarding mileage adjustments and expensive policy cancellation fees. A few reviewers felt deeply frustrated when dealing with administrative mistakes and unhelpful communication when problems occurred. Some consumers also reported losing money and facing difficulties when trying to resolve simple issues.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their helpful, polite, and... See more

Service

Consumers find service to be excellent, describing staff as helpful, polite, and professional. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional assistance and clear... See more

Price

Clients share ambiguous opinions on price, with many reviewers reporting competitive renewal quotes and good... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the entire process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think the rep was called Steve.... he was polite and made my experience less hassle than whst can be expected with some insurance companies.... I've been with Think insurance for about 5 years now a... See more

Rated 5 out of 5 stars

Honestly Rob explained everything in detail and hassle free. Sorted everything out in 30 min or so but felt like minutes. That’s how simple Rob explained everything. Amazing customer service. Highly r... See more

Rated 5 out of 5 stars

Phone call from Jack ref insurance quote, very friendly and explained every thing I needed to no about my insurance quote. Very competitive quote from Think Insurance. I can't praise them enough.

Rated 5 out of 5 stars

I was very pleased with Stephen the way he help me with my insurance the service was very helpful. I am glad that I'm having my insurances with your company. Thankyou.


Company details

  1. Money & Insurance

Information provided by various external sources

Who Are Think Insurance And What Do We Do?


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(1,185)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service

I really am happy with the customer service this company provides, I called up a few days ago to add a vehicle onto my policy , spoke to someone called sheek, was very polite and fast , asked how my day was and had a good conversation with him , would recommend Think insurance to anyone who wants cheap/ competitive quotes

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Jack

Jack was great. Very friendly and proffesional. He explained everything that was needed and ensured i was happy with all aspects of the policy and process. Give this man a fish and chips 👍

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Ellie today

Excellent service from Ellie today
Renewing my insurance process was so easy
It had increased which I never understand why when one makes NO claims but Ellie explained things so clearly.
Would recommend ‘Think’ for competitive prices

27 February 2025
Unprompted review
Rated 5 out of 5 stars

I was helped by a man called Luke he…

I was helped by a man called Luke he was nice polite patient and explained everything well considering I’m a new driver I would feel overwhelmed with all of the information but he took time to explain it in detail and to simplify it I would recommend this insurance company?!

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Reasons why I'm staying with Think Insurance

I've been with Think Insurance for a few years now and it's the personal unhurried way that they deal with their customers. Ellie in particular has been so helpful with my enquiries at renewal. She isn't pushy or abrupt, but listens to my concerns and responds with succinct, yet full answers to my concerns. As an older client I need more explanation than many and Ellie is great at turning jargon into plain language. I feel at ease and completely relaxed, so when I don't understand complex language, Ellie just turns it into plain speech and gives me the confidence to know I'm making the best decision for our circumstances. Thanks Ellie. Best regards, Ken H

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Renewal phone call

I had a insurance renewal phone call with Ellie and she was lovely! I only passed my driving test a few months ago and she made sure I knew what she was talking about, and was happy to go over anything I didn’t understand. She also explained all costs in a way I would understand without over complicating things, and in lots of detail!

24 February 2025
Unprompted review
Rated 5 out of 5 stars

As a new business I struggled to find…

As a new business I struggled to find an insurance that was suitable for us at a reasonable price until speaking to Tim at Thinkins. Tim was really helpful and patient, answering the many questions that I had.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Have just renewed my Think Insurance Policy. Insurance…

Have just renewed my Think Insurance policy with Highway Insurance. My agent was very helpful with my phone renewal. Had a query ,as to the wording on the statement of facts but the details were soon corrected through a return call from Think Insurance.Many Thanks.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Joe and kaci was very friendly and great for setting up my insurance.They where really helpful and answered all my questions.

19 February 2025
Unprompted review

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