The Works Stores Limited Reviews 

Ordered on 27th of October, website said 7 day delivery. Now 20th of November and nothing has arrived. One item was cancelled due to being out of stock. Customer service response was that they a have moved warehouse and were experiencing delays and I could cancel or wait a few more days.. this was ten days ago and still waiting for it to be dispatched. Not good service.

Ordered on the 8th of this month. I had read on the website that there will be a delay of UP TO ten working days for me to RECEIVE (not for them to dispatch) my order. 12 days on, they still haven't even dispatched it or sent any kind of update, and when I emailed customer service, they basically said, "we can't give you a time frame of when it might be dispatched, either wait or cancel your order." I need my items before December 1st, but they have since changed the website to state that there are delays, but it no longer states a time frame, so I can't even fall back on the fact that their website states a 10 day wait, even though it did when I placed my order, which seems like a really sneaky thing for them to have done without even emailing customers to update them on this change. I get the feeling that they couldn't care less about their customers. I've placed so many huge orders with them in the past, and they've always been okay up until recently. My last order experience wasn't great either, but I did eventually receive it, so I had hoped that was just a one-off, however I won't be ordering from them again after this. If they can't fulfill orders currently, they should be shutting down business until they're able to do so, because it's disgusting to take people's hard-earned money with no regard for customer service or actually providing customers with the items they've paid for.

Website notes “short delays” as they open a new distribution centre. However, I didn’t expect to kept waiting for 3 weeks with absolutely no updates throughout the process from customer care. Not one single email with any kind of update. Additionally this information is only available in their FAQs and not during the checkout process. Placed my order on the 31st October and it still had not been dispatched. Spoke to customer care on 4 separate occasions and each time nobody could give a ETA or timeframe. Therefore I just cancelled and requested a refund. How about don’t take orders if you have absolutely 0 clue when you will be able to fulfil them. AVOIDDDDDD.

Absolutely awful! Ordered £32 pounds worth of art and craft for my son's birthday which has now been and gone! No sign of parcel, emailed and reply was warehouse difficulties, email again as still no receipt of goods, no reply, so emailed again asking for refund as this is awful service. £32pound refunded in dribs and drabs. I checked my bank and they had refunded 1 item not long after £4 as item had sold out!! I've emailed again, suprise surprise no response! Needless to say I've now told them I'm going to trading standards. Absolute joke of a company whom I have used many times with no issues! Won't be using again advise anyone to read the reviews before ordering I wish I had!

I was delighted with my last Shopping experience at "The Works" Manchester Fort' from the Freindlyness & very helpful staff who couldn't do enough!
These are some of the Staff members which deserve the credit*
Diane
Sarah
Ceyan
Neve
Armama

Ordered online on 1st November and emailed to ask for an update and they are unable to guarantee deliveries for as far ahead as Christmas! Blaming a warehouse move.
Order has now been cancelled.
I've shopped with them before with no issues. Maybe they should suspend online shopping until they are fully operational again.

I wish I read all the other negative reviews before I placed an online order! I ordered a few things for my autistic son, as its just easier to order thing's online as he gets overwhelmed with going into the shop, he was so looking forward to getting his new things, but the order never got hear after 15days of waiting!! My son was very up set and had a melt down! So thank you very much for not delivering my childs order!!!! Thay give no apology at all, just a refund when I asked for it! Thay shouldn't be letting anyone place online order if thay can't get them delivered....

I order same canvases for the last three years. Every single time there is no single update, after two weeks I write to them to ask why my order is not dispatched and I get the same reply over and over ‘we’re experiencing delays and we don’t know when your order will be dispatched! You can keep waiting or cancel the order’ 👀

Don’t know why they even bother to have that website! Useless.

I went into the Wood Green store today. I was served by Baadal. I just wanted to say how fantastic his customer service was with me. He was so pleasant and for every customer, I could see he gave his best. I wanted the store manager to know that he is an asset.

Ordered in October said 7 day delivery its now mid November almost , even when complain to customer service you don't get anywhere, Ordered 9 items to which 5 were refunded, customer service keep literally telling me to cancel the order and there is problems because of moving warehouse, rubbish excuse other companies manage it ok but not here ? strange how you knew that the warehouse did not have 5 of my items but can't seem to find and post the 4 that it does have ,

Ordered some stuff for Christmas and relatives birthday 8 days ago. Telephoned today to see what was going on and things haven't left the warehouse yet. Said I could cancel or give it a few more days. When I order it said it should arrive in about a week. Disappointed to say the least. Wish I read these reviews before hand!

Online delivery 1st Nov stull no order claimed they have moved warehouse and this is on their website and it wasn't when I ordered. Looks like everyone s having the same problem. They shouldn't be allowed to take people's money. Still no refund requested it twice. Won't shop in store with them again either.

Online delivery service is a joke waiting 20 days and still no order, the works say they moved warehouse so don't take orders until you sorted it out

The worst online service of my life , I ordered 9 items for stocking fillers on the 29th October, 5 of the 9 items were (after me chasing it up )cancelled due to not being in stock ,for some strange reason these were refunded individually and not altogether, customer service have no clue im fed up of talkingto them theyd rather you cancel your order from the sounds of it ,my remaining 4 items still have not been dispatched its now 11th of November, I've had no update nothing,

I was walking through the shopping centre in Colwyn bay after finishing work around 5.15pm and a male staff member was stood outside the shop shouting across the shopping centre to a guy that works in a shop across the way about how bad sales have been and he’s surprised they are still open, it’s bad enough he was shouting across the shopping centre bearing in mind there is a cafe in between the 2 shops so it’s quite a big space but the fact he was shouting how the sales have been is personal information that should be kept within the company.

Absolutely disgusting delivery time! Ordered 12th October and 10th November, still not received my order. After complaining they have refunded my money.....but have to wait 5 days for it. DO NOT order online!! After reading reviews, they should remove this service.

Placed an order, wasn’t until k received the order confirmation that it said 7 WORKING DAYS for the delivery. Surprise surprise it hasn’t arrived. Contacted customer service, offered me a refund or I could just wait a few more days to see if it’ll arrive however they did inform me that it’s still not even left the warehouse. So disappointing!!!!! Didn’t get the feeling they could have cared less whether I cancelled or waited- like they don’t really care about orders! He did tell me that since the 4th November they’ve had more orders and it’s now 10 working days for a delivery. I don’t hold out much hope. A real shame as they have nice things but not so good they don’t arrive !!!!!

Ordered 13 items totalling £44 on 30 Oct. Heard nothing and no order received. Contacted customer services and no response. Got an email this morning (10 Nov) to say all 13 items are out of stock and they will refund. They couldn’t even get my name correct on the email!! All 13 items are in stock and for sale on their website this morning. It would appear that The Works are just taking my (and many other customer’s money) sitting on it for a couple of weeks in their bank account and then taking a further 5 working days to give a refund.

Ordered on 23/10, 7 workings days later there was no update. Called customer services they advised to cancel the order and try ordering again. Have done this although don’t have much faith based on these comments my order will be fulfilled. Shouldn’t be allowing online orders if they are aware there is a problem.

Awful they threw my items in the box so when they arrived they were damaged these were meant to be Christmas presents and all I got offered back was £1.80 which they basically robbed from top cashback app. Will never shop here ever again. AVOID AVOID AVOID