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See what reviewers are saying
Been using these for years - done loads of reading on the safe use of them too which has given me a lot of confidence. Even my hygienist uses them and is thoroughly impressed with my results. I’m n... See more
Company replied
I am so happy with my recent purchase and it’s not expensive at all!! Considering how much it cost to have whitening treatment at the dentist. Infact I had my teeth “whitened” about 20 years ago and... See more
The crest professional whitening love it! I saw a big difference with my teeth now considering I like drinking tea/coffee. It has never been whiter than when I used other brands. This is great for if... See more
Company replied
Company details
Written by the company
SIMPLIFYING BEAUTY- ONLY BEST & GENUINE BRANDS. The White Smiles is all about enhancing your natural beauty whilst encouraging you to embrace you. Each brand is carefully chosen with the best quality assurance and only genuine products in mind. Your next step to those pearly whites everyone wants is just a click away! Our amazing products are SAFE and EFFECTIVE, that's why we are the most trusted Crest, Philips Zoom, Oral-B and Opalescence retailer. We are confident you'll LOVE your new SMILE!
Contact info
United Kingdom
- support@thewhitesmiles.com
- www.thewhitesmiles.co.uk
4.1
Great
500 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and well packaged
Fast delivery and well packaged. Great service. These strips really work from day one - noticeable difference. I used weekly and now monthly to keep a bright smile. No sensitivity or tinny feeling, amazing.
2 May 2024
Unprompted review
Reply from The White Smiles
Thank you for taking the time to share your positive experience with us! We are delighted to hear that you appreciated our fast delivery and careful packaging. It's fantastic to know that the strips have been effective for you right from the start, providing noticeable results.Thank you for choosing our service!
Great company
Quick delivery had no problems on my last order and the strips work made my teeth white and I’m about to make another order
1 July 2023
Unprompted review
Reply from The White Smiles
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with us and that your last order arrived quickly without any issues. It's fantastic to hear that the whitening strips have effectively whitened your teeth, and we're delighted that you are happy with the results. We truly appreciate your loyalty and are excited to assist you with your upcoming order. If you have any questions or need any further assistance, please don't hesitate to reach out. Thank you for choosing us!
Quick and efficient customer service.
19 April 2024
Unprompted review
Reply from The White Smiles
Thank you for sharing your feedback! We are glad to hear that you found our customer service quick and efficient. If you ever need assistance in the future, feel free to reach out. We appreciate your support!
Great customer service
Great customer service, prompt delivery, prompt responses. Would absolutely buy from them again.
19 April 2024
Unprompted review
Reply from The White Smiles
It's wonderful to hear that you had a great experience with our customer service team and that you found the delivery prompt and the responses timely. We're delighted to know that you would consider buying from us again. Thank you for sharing your positive feedback, and we look forward to serving you in the future!
Reply from The White Smiles
Thank you for your positive feedback! We're thrilled to hear that Kelly was able to assist you effectively. We look forward to serving you again in the future. If you need further assistance, feel free to reach out to us.
Great product
Arrives swiftly once ordered. Great, quick and easy product in whitening teeth - far easier than dental kits and always a fab gleaming white result !
11 April 2024
Unprompted review
Reply from The White Smiles
Thank you for your review! We're thrilled to hear that you found our whitening product to be great, quick, and effective in brightening your smile. We're dedicated to providing high-quality products that deliver excellent results, and we're delighted that you had such a positive experience. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our product!
Genuine products
The main thing to me they sell genuine products and the service you receive is very professional and knowledgeable + let’s not forget fast delivery.
8 February 2024
Unprompted review
Reply from The White Smiles
Thank you for your positive feedback!
We take pride in providing genuine products, and we are delighted to hear that you experienced a high level of professionalism and knowledge in our service. Our team is dedicated to ensuring a seamless and informative experience for our customers. Additionally, we prioritise fast delivery to ensure you receive your products promptly. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you for choosing our products and services!
Best wishes,
The White Smiles
The best whitening strips
The white smiles is a reliable source of the best whitening strips, fast shipping too and good prices!!
30 August 2023
Unprompted review
Reply from The White Smiles
Thank you for sharing your positive experience with us! We are thrilled to hear that you found us to be a reliable source for the best whitening strips. We aim to provide fast shipping and competitive prices to ensure a great customer experience. Your feedback is valuable to us, and we appreciate your kind words. Thank you for choosing The White Smiles!
Worked well and realistic price…
Worked well and realistic price compared to other suppliers I have used
15 March 2024
Unprompted review
Reply from The White Smiles
Thank you for your feedback! We're glad to hear that our product worked well for you and that you found the price to be realistic compared to other suppliers you've used. We strive to offer high-quality products at competitive prices and appreciate your support. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing us!
I bought the 22% Philips Zoom Whitener…
I bought the 22% Philips Zoom Whitener and it really made an impact on my smile. Would definately recommend, the results are lasting aswell
16 October 2023
Unprompted review
Reply from The White Smiles
Thank you for sharing your experience with the 22% Philips Zoom Whitener! We're thrilled to hear that it has had a positive impact on your smile. Your recommendation means a lot to us, and we're delighted to know that you are pleased with the lasting results. Thank you for choosing our product, and we appreciate your feedback!
Always a pleasant experience
I’ve ordered a few times from The White Smiles and it’s always been a pleasant experience as they offer genuine products at reasonable prices with quick delivery. Will definitely continue purchasing from them in future as well.
31 March 2024
Unprompted review
Reply from The White Smiles
Thank you for sharing your positive experience! We're thrilled to hear that your shopping experiences with The White Smiles have always been pleasant. Providing genuine products at reasonable prices and ensuring quick delivery is our priority. We truly value your continued support and look forward to serving you in the future. Thank you for choosing to shop with us!
Reply from The White Smiles
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service. If you need any further assistance, please don't hesitate to reach out.
good prices
good prices, fast delivery and a good selection of products
26 March 2024
Unprompted review
Reply from The White Smiles
Thank you for your positive feedback!
We're delighted to hear that you found our prices competitive, enjoyed the fast delivery service and were pleased with the selection of products. If you have any further needs or questions, feel free to let us know.
Avoid this company
I ordered from this company because the usually site i use, home teeth whitening was out of stock. I received my order 5 days late and the product was not the same so i took the gels to my dentist to be told they were fake. I would not use this company again i will be sticking with home teeth whitening were i never have an issue with i receive them the next day and the products are genuine.
29 February 2024
Unprompted review
Reply from The White Smiles
Thank you for your feedback. However, it seems there might have been a mistake as we have no record of you being our customer. We only sell genuine teeth whitening products, sourced directly from the manufactures. Moreover, this review has been flagged to Trustpilot for further investigation, as it seems to lack authenticity and may be driven by ulterior motives. If found not genuine, it will be removed shortly.
First order missing item but was rectified quick!
Ordered a toothpaste and white strips. The toothpaste arrived but I was missing the strips. I emailed their customer service and got a quick reply and once I sent over some pictures of what I received, they sent some strips out and I received them super quick.
28 February 2024
Unprompted review
Reply from The White Smiles
I'm glad to hear that the issue with your missing item was resolved quickly after contacting customer service. It's great to know that they responded promptly and sent out the white strips swiftly once you provided the necessary information. Thank you for sharing your experience!
Great customer service
Great customer service - fast response to my email about delayed delivery. Kelly looked into straight away and kept me up to date (she was very friendly).
Products are great too!
6 January 2024
Reply from The White Smiles
Thank you for sharing your experience with us. We are pleased to hear that you had a positive interaction with our customer service team, particularly with Kelly's prompt assistance and friendly demeanor in addressing the delayed delivery. It's wonderful to know that you are satisfied with our products as well. Should you have any further queries or require additional assistance, please do not hesitate to contact us. We appreciate your kind feedback and look forward to serving you again in the future.
Regards
The White Smiles
Would highly recommend
Great product - no sensitivity after use, whitens teeth as described. Easy to use anywhere - ordering and delivery easy and reliable.
29 December 2023
Reply from The White Smiles
We appreciate your feedback! It's fantastic to hear that you are pleased with the product and that it delivered the expected results without causing any sensitivity. The convenience of its use anywhere is also a great benefit. We're glad to know that you found the ordering and delivery process easy and reliable. If you ever need further assistance or have any questions, feel free to reach out. Thank you for your support!
Best,
The White Smiles
Don’t order from here
Ordered whitening strips but didn’t receive the box that comes with the whitening strips or the instructions on how to use them and how long to leave them in for as that varies between which type of whitening strips you buy. Find it very odd to receive my order with only the actual strips dumped into a thin paper envelope?
Will not order from here again. Seems very y professional.
8 January 2024
Unprompted review
Reply from The White Smiles
Hi Asim,
We are sorry for the confusion, but thank you for bringing this to our attention. The Crest Whitestrips you've received are individual treatments, which are advertised for maintenance or for those seeking to try the product in smaller quantities. The option you chose does not include the retail box, as this offering is primarily for those familiar with the product and seeking a lower-cost option without the additional packaging. We understand your feedback and will use it to improve our communication about the choices available. We appreciate your business and are here to address any further concerns you may have.
Best,
The White Smiles Support
I have been scammed
I placed an order and now the website has disappeared, my money has been stolen. I have had to report this to my bank.
6 January 2024
Reply from The White Smiles
Hello,
Thank you for reaching out to us about this. We're so sorry to hear about your experience.
Unfortunately, I do not see an order placed under your name/email. Please reach out to us privately so we can gather more information and locate your account via email:
support@thewhitesmiles.com
We look forward to hearing back from you and resolving any open concerns.
Best,
The White Smiles Care Team
Great service
Great service, fast replies. Thank you very much for upgrading my delivery for free and deliver the order on time. Much appreciated
3 January 2024
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