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See what reviewers are saying
Been using these for years - done loads of reading on the safe use of them too which has given me a lot of confidence. Even my hygienist uses them and is thoroughly impressed with my results. I’m n... See more
Company replied
I am so happy with my recent purchase and it’s not expensive at all!! Considering how much it cost to have whitening treatment at the dentist. Infact I had my teeth “whitened” about 20 years ago and... See more
The crest professional whitening love it! I saw a big difference with my teeth now considering I like drinking tea/coffee. It has never been whiter than when I used other brands. This is great for if... See more
Company replied
Company details
Written by the company
SIMPLIFYING BEAUTY- ONLY BEST & GENUINE BRANDS. The White Smiles is all about enhancing your natural beauty whilst encouraging you to embrace you. Each brand is carefully chosen with the best quality assurance and only genuine products in mind. Your next step to those pearly whites everyone wants is just a click away! Our amazing products are SAFE and EFFECTIVE, that's why we are the most trusted Crest, Philips Zoom, Oral-B and Opalescence retailer. We are confident you'll LOVE your new SMILE!
Contact info
United Kingdom
- support@thewhitesmiles.com
- www.thewhitesmiles.co.uk
4.1
Great
500 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and excellent customer…
Fast delivery and excellent customer service.
2 July 2024
Unprompted review
Reply from The White Smiles
Thank you for your review. We are thrilled to hear that you experienced fast delivery and received excellent customer service!
These really work.
These really work.I now have bright WHITE teeth. The service I received was just the very best, and they were sent to me the same day I ordered. Many many thanks.
22 June 2024
Unprompted review
Reply from The White Smiles
Thank you so much for your glowing review! We are thrilled to hear that our teeth whitening products delivered great results for you and that you are enjoying your bright white smile. Providing excellent service and prompt deliveries is always our goal, and we are delighted that we could meet your expectations. If you ever need anything in the future, please don't hesitate to reach out. Thank you for choosing The White Smiles for your teeth whitening needs!
Excellent service
Excellent service - team very quick response.
If you looking for products this is the company to use.👌🏻👍🏻
26 June 2024
Unprompted review
Reply from The White Smiles
Thank you for your kind words and positive feedback! We are thrilled to hear that you had an excellent experience with our team and appreciate the quick responses. If you need any further products or assistance, we are here to help. Thank you for choosing us!
Ideal service
Speedy delivery, product as advertised, and customer support (necessitated by my own error) resolved my single, self-inflicted issue promptly, generously, and without difficulty. Ideal service.
24 June 2024
Unprompted review
Reply from The White Smiles
Thank you for your kind words and positive feedback! We aim to provide ideal service to all our customers, and we are grateful for your acknowledgment. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!
I was sceptical at first
I was sceptical at first, but to be honest the best website for teeth whitening - fast dispatch and genuine products. I will 100% buy again, 10/10 experience!
22 June 2024
Unprompted review
Reply from The White Smiles
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our website for teeth whitening. We take pride in our fast dispatch and genuine products. If you ever need anything else, please don't hesitate to reach out. Thank you for choosing us!
Thank you The White Smiles for amazing…
Thank you The White Smiles for amazing service and autehntic Crest whitening strips avalible in the UK. Received many compliments on how white my teeth are! Already recommended to my of friend.
22 June 2024
Unprompted review
Reply from The White Smiles
Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our service and whitening strips. It's fantastic to know that you've received compliments on your whiter teeth and that you've already recommended us to a friend. Your satisfaction and kind words mean a lot to us. If you ever need anything else, feel free to reach out. Thank you for choosing The White Smiles!
BE SAFE BE AWARE
Used whitening strips from here. Used for half the time recommend as have been in pure agony with my teeth. Needed to go to the dentist after all my teeth were hurting so badly it was making me dizzy. Asked the company about the product as after research the product sold isn’t legal in the uk due to the high levels of hydrogen peroxide levels their response was “some online information has its own agenda” which is bizarre, what does that even mean. God knows if I used real crest whitening strips or counterfeit ones but all I know is my teeth feel ruined. PLEASE JUST GET WHITENING FROM YOUR DENTIST. I’ve spent just as much trying to fix the problem now. Hopefully I’ll get a refund at the very least…
I absolutely did use it as instructed and even took it off earlier than suggesting due to the pure agony
21 June 2024
Unprompted review
Reply from The White Smiles
I'm sorry to hear about your experience. It's crucial to follow the instructions as directed to avoid potential sensitivity issues with prolonged use. Although rare, sensitivity may occur, it is temporary and it will go away in couple of days.
We only sell authentic products sourced directly from reputable suppliers who purchase from manufacturers. It's important for us to ensure the quality and legality of the products we offer. Regarding the legality of the product, different countries and regions have varying regulations. Our products comply with the standards for where they are sold. It's unfortunate that there seems to be a misunderstanding.
Please reach out to our customer service team for further assistance, including a possible refund. We aim to address your concerns and provide a satisfactory resolution.
Absolutely foul service from this…
Absolutely foul service from this company. After I left my review they got in touch with me finally offering me a replacement but I don’t need it anymore after such a long wait. Now they have decided to ignore me again.
I hope no one buys any product from this company as it is a scam.
They take your money and not deliver the product.
USELESS
14 June 2024
Unprompted review
Reply from The White Smiles
According to Royal Mail, the order was delivered as addressed, with photographic evidence of your premises and GPS coordinates aligning with the provided address. Regarding the gesture of goodwill, it's concerning to learn that you felt compelled to decline it. We strive to provide excellent customer service and it's disheartening to hear about your negative experience. Furthermore, I see no communication lapses on our part. It's unfortunate that this perspective was not highlighted in your review.
Did absolutely nothing for my teeth
Did absolutely nothing for my teeth. I brought the original previously from America which were amazing but these ones didn’t look the same or feel the same ..so I believe these ones are fake. After emailing them to say that I would like a refund they have refused and have stopped replying to me???
1 June 2024
Unprompted review
Reply from The White Smiles
We apologise for the unsatisfactory experience you've had. We always provide authentic products and top-notch service. Please note, we are always happy for any unsatisfied customer to return for a full refund, no question asked. Have you requested a return? Please reach out to us directly on support@thewhitesmiles.com so we can establish if you're our customer, address your concerns promptly and work towards a solution.
Very bad...
13 March 2024
Unprompted review
Reply from The White Smiles
We are truly sorry to hear that you had a negative experience. Please feel free to reach out to us directly to discuss your concerns and see how we can address any issues you may have encountered. Your feedback is important to us, and we strive to improve based on all customer experiences.
Not sure Crest products were genuine
I'm not convinced the product I recieved was genuine Crest. I've used the strips for a while and always see noticeable results after the first 1 or 2 treatments but after using all 7 treatments I noticed no difference. Won't be ordering from White Smiles again for that reason
12 June 2024
Unprompted review
Reply from The White Smiles
We are sorry to hear about your concerns regarding the authenticity of the products you received. We ensure that our customers receive genuine products and have a positive experience. While we receive minimal complaints of this nature, it is important to note that individual results may vary due to several factors. Factors such as diet, habits like consuming black coffee, tea, or sugary foods, smoking, and variations in oral hygiene practices can impact the whitening process. Genetics also play a role in the effectiveness of whitening treatments. Customers who have undergone teeth whitening previously or maintain daily whitening routines often notice results more quickly. Furthermore, full results are achievable with 20 treatments.
It is essential to consider these factors when gauging the effectiveness and timeline of whitening treatments.
If you have any further doubts or feedback, please do not hesitate to contact us directly so we can address your concerns.
White Smiles
Great service excellent products good price fast delivery highly recommend
10 June 2024
Unprompted review
Reply from The White Smiles
Thank you for your positive feedback! Your recommendation means a lot to us. If you have any further feedback or need assistance in the future, feel free to reach out. Thank you for choosing us and for your kind words!
Always very good service and super…
Always very good service and super efficient I have recommended The White Smiles company to many people and they have all reviewed their orders quickly.
The products are excellent the best I’ve ever used
Steven -(Newcastle Upon Tyne)
30 May 2024
Unprompted review
Reply from The White Smiles
We are thrilled to hear about your consistently positive experiences with our service and the efficiency of our operations. Thank you for recommending The White Smiles company to others, and we're delighted to know that they also had swift order processing.
Really great customer service
Really great customer service. Helped me with any questions i asked and fast replys. I Would recommend the the white smiles great company.
31 May 2024
Unprompted review
Reply from The White Smiles
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our customer service team. It was our pleasure to assist you promptly and effectively with your questions. Your recommendation means a lot to us.
Excellent Products and Service
Excellent service with very good results. We used the Crest 3D Professional Whitening strips with no issues. We found them easy to use and are reasonably priced compared with other products.
26 May 2024
Unprompted review
Reply from The White Smiles
I'm glad to hear that you had an excellent experience with the Crest 3D Professional Whitening strips and achieved great results with no issues. Thank you for sharing your positive feedback!
Reply from The White Smiles
Thank you for your review! We appreciate your support and hope to continue providing you with high-quality products.
Great communication and great products!
Great communication and great products!
I had to change the delivery address for my order after a mix up. I emailed the support team and received a prompt response from Kelly to confirm everything had been sorted. The products never disappoint and always arrived quickly. Would highly recommend.
17 May 2024
Unprompted review
Reply from The White Smiles
We are thrilled to hear that you had a great experience with both our communication and products. It's also fantastic to know that Kelly was able to promptly assist you with the address change and ensure everything was sorted out smoothly. If you ever need anything else, feel free to reach out.
Kelly was fabulous super helpful and
Kelly was fabulous super helpful and. Responded really quickly
7 May 2024
Unprompted review
Reply from The White Smiles
I'm glad to hear that Kelly provided such excellent assistance! If you need further assistance or have any more questions, feel free to reach out.
5/5 - Products work as advertised!
Prompt delivery, great customer service and item was as described! Completely authentic products with no bs.
15 April 2024
Unprompted review
Reply from The White Smiles
Thank you for your glowing review!
We're thrilled to hear that you had such a positive experience with us. Ensuring prompt delivery, top-notch customer service, and authentic products are top priorities for us. Thank you for your support and choosing our products!
Reply from The White Smiles
Thank you for your positive feedback! We are thrilled to hear that you are pleased with our product, found the delivery prompt. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your support and hope to serve you again soon!
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