I've placed three big orders recently, two for myself including one very expensive bottle, and one sent as a gift to a friend. All deliveries have been perfect, on time and with good communication/tra... See more
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Review summary
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Reviews shaping this summary
I have recently got into cocktails, after reading a book I had bought (Spirited) so to me some strange bottles, but I make a list and look them up on the Whisky exchange site, and there they all are... See more
Company replied
Selection is top notch as well as some exclusive barrell picks of bourbon, very limited in the UK. Packaging is always top notch, delivery on time and the friends of the whiskey exchange, which is fr... See more
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Having ordered several times in the past, I know i am going to get a first class service. All items you order are well packaged and if you pay for express delivery then your order arrives exactly o... See more
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Company details
Written by the company
The Whisky Exchange (TWE) is a family business founded in 1999, and has since grown to be the internet’s No.1 specialist retailer of whisky and other spirits, serving thousands of satisfied customers every week. The Whisky Exchange has flourished since the turn of the Millennium, surviving the dotcom crisis and continuing to diversify and strengthen its business. TWE's remarkable growth in the last five years has been driven by genuine word-of-mouth recommendations based on our excellence of product, fairness of price and reliability of service. As a family company we believe that these qualities are what our customers value. As a long-established leader in our field, we don't need to use cheap marketing tricks to get attention. We let our hard work do the talking. Our philosophy is simple - we never rest on our laurels. We are constantly trying to find new products with genuine heritage and quality in all categories of spirits and liqueurs to add to our range, while continuing to innovate and improve our online functionality and the outstanding customer service that has won us a loyal and ever-expanding fanbase.
Contact info
Elixir House, Whitby Avenue, Park Royal, NW10 7SF, London, United Kingdom
- +44 (0)20 8838 9388
- www.thewhiskyexchange.com
4.8
Excellent
47K reviews
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Great choice tasting notes spot on
Great choice tasting notes spot on. love it what a great store. I spend to much in there thats all
18 June 2026
Reply from The Whisky Exchange
Dear Marine & Cargo,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your positive feedback, it is good to know you enjoy shopping with us.
Kind regards,
The Whisky Exchange
Great range of whisky at a very…
Great range of whisky at a very reasonable price . They also package the bottles very securely.
28 May 2026
Reply from The Whisky Exchange
Dear Daniel Gray,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your positive feedback.
Kind regards,
The Whisky Exchange
Continued great service
Continued great service. Great selection on the site, carefully packaged to ensure the bottles arrive safe and sound. First port of call every time when I need to add to my collection.
23 July 2026
Reply from The Whisky Exchange
Dear John from Inverness,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your positive feed back, we are pleased to learn you are happy with the service you have received from us and look forward to welcoming your custom again in the near future.
Kind regards,
The Whisky Exchange
Great people to deal with
Great people to deal with
Wide range of products
Great packaging
Top dilivery service
23 July 2026
Reply from The Whisky Exchange
Dear Gareth,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your positive feedback.
Kind regards,
The Whisky Exchange
Great website when ordering online
Great website when ordering online, great selections of spirits and good prices. Also outstanding packaging keeping products safe during transit will definitely be using again thanks.
23 July 2026
Reply from The Whisky Exchange
Dear Colin Britt,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn you had an enjoyable shopping experience with us and look forward to welcoming your custom again in the near future.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Roy Franklin,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for letting us know that your order arrived fast and was well packaged.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Tom,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn you are happy with our customer service and choice of products.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Ian,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your positive feedback, and we look forward to welcoming your custom again in the near future.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Robert,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your positive feedback.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Biko,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Thoughts on the whisky exchange
The exchange has had some excellent offers, and sourced some fab bourbons often at reasonable prices. As a bourbon nut i find their stock pretty good.Service and ease of ordering is quick and efficient.
23 July 2026
Reply from The Whisky Exchange
Dear K N Welch,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn that you have been able to purchase the products you have been looking for on our website, and look forward to welcoming your custom again in the near future.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Customer,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your positive feedback, we look forward to welcoming your custom again in the near future
Kind regards,
The Whisky Exchange
Easy accsess easy payment great…
Easy accsess easy payment great delivery great product five star 👍
16 July 2026
Reply from The Whisky Exchange
Dear Peter Harrison,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn you had an easy shopping experience with us.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Paul P,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Easy to order
Easy to order, good communication, delivery on time and excellent value and deals
16 July 2026
Reply from The Whisky Exchange
Dear Al,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your positive feedback, we look forward to welcoming your custom again in the near future.
Kind regards,
The Whisky Exchange
The Whisky Exchange has given a diverse choice …
The Whisky Exchange has given me a unique opportunity to discover and experience whiskies which I would never have otherwise known about (never realised how wonderful English Malt Whisky is). They are almost unbelievable in their almost endless varieties which are available. I admit I am not an expert but I know what I like and the Whisky Exchange has such a world of diverse choices for any lover of whisky or any rare spirits.
16 July 2026
Reply from The Whisky Exchange
Dear Paul,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn that you have been making new discoveries on our website, and are enjoying the selection of products we have for sale.
Kind regards,
The Whisky Exchange
I'll be back.
The choice offered was impressive. The price was appealing. The service, ordering and delivering , was immaculate.
16 July 2026
Reply from The Whisky Exchange
Dear Michael McLaughlin,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important
to us, to help us improve our service.
Thank you for your positive feedback, we look forward to welcoming your custom again in the near future.
Kind regards,
The Whisky Exchange
My orders always arrive promptly and in…
My orders always arrive promptly and in good condition. The range of whiskeys on offer is excellent and they are priced really competitively too.
16 July 2026
Reply from The Whisky Exchange
Dear Paul Anderson,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn that your orders always arrive on time and that you enjoy the range of whiskies we have for sale.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Sarah,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn you are happy with the selection of products we offer and that your order arrived well packed.
We look forward to welcoming your custom again in the near future.
Kind regards,
The Whisky Exchange
Good price and probably the safest…
Good price and probably the safest packaging ive seen on a bottle, well done. All recyclable too.
9 July 2026
Reply from The Whisky Exchange
Dear Gary Bruce,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your positive feedback regarding our packaging materials.
Kind regards,
The Whisky Exchange
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