The Wave Reviews 

The place is clean, well organised and the rides are good. But the place is so busy, even during off peak, that the 2 hour time cap is not enough. Good, but not value for money.

Horrible experience in October 2022, left waiting around with young children for 65mins while they sorted their lockers which were faulty. Once changed we had to walk past faeces that was on the walkway to the pool. Complained to the staff and manager (who promised it would be cleaned) but it was still there when we came out. Left our names and contact details and was promised a response to our complaints. 8 weeks later we had to hammer them on social media and make numerous phone calls to even get a reply. Eventually replied via Messanger asking saying front of house were dealing on the 13th Dec, then replied on the 15th asking for details, on the 16th they were sent to the duty manager, on the 21st they asked for contact details (for the third time), and sent it (again) to the front of house and manager, they said on the 22nd they had all the details and would reply promptly. Nothing for the following.

Taking Xmas into consideration, they still managed to post numerous social media posts between the 22nd and the 29th December but apparently dealing with a complaint about their being human excrement on their walkways and broken lockers is too much.

Disgraceful service

Please don’t make the mistake I made & avoid this awful place. This business is just after your money, they don’t care about there customers especially those who are disabled. Some of the staff are extremely abusive mistreating vulnerable customers, they are judgemental & have a uncaring attitude. Walking into the gym is like a refrigerator, it’s ridiculously cold & so dangerous. I exercise from home where it’s much safer & I get better results!