The WATCH Lab Reviews 

I went to the watch lab in Leeds trinity and dear me, the staff was horrible. She didn’t even let me explain what I want and just said let me do my job, I mean wth how do you know why did I even came?

I just wanted to give you some feedback before I posted a review. I visited your store in Manchester first on the 15th August at around 3pm and found a note on the door saying back in an hour which is fine these things happen. I had a spare couple of house today the 22nd so I went back to the store spoke to your representative and booked my watch in for a battery replacement, pressure test and clean. I was told that it should be ready within the hour but I will get a message if it’s done earlier. Just over an hour I returned to be told it hadn’t even been started because they were too busy. I took my watch as I had only traveled into Manchester for this service so had just wasted an hour. If I had been told they were busy and it might have been 2 hours that would have been fine I would have picked it up another day and not just wasted my time sitting around.

Friendly Naz ( I think that was his name ) at Basingstoke festival place did an excellent job buffing a scratch from my watch face after Samuel’s failed dismally. Highly recommended. Great service.

Sarah from the Bristol store was very helpful and friendly and the service she provided was very efficient and professional.

Excellent service from the Derbion branch in Derby to fix the strap on my daughters watch. Thoroughly recommend them!

Watch strap replacement was really good and amazing service form Edson

I took my solar watch into the Newcastle branch as it had stopped working. I was quoted £74.95 for a new battery which had to be ordered and they wanted payment up front. I left my watch with them.
Two weeks went by and I heard nothing so I called them. I was then told it wasn't the battery but a movement issue and was quoted over £200 to have it looked at. I declined and went to pick up my watch. Once home, the back fell off the watch as it hadn't been screwed back in place and the o ring seal was also missing. Also, a scratch on the polished case back was evident. Further calls and emails went unanswered. I can't recommend this company.

This is in my top 3 of all time worst customer service experiences. They took my watch 10 weeks ago. Told me it was £140 for a full repair. 3 weeks later it increases to £350. Now after waiting another 3 weeks they told me they can’t fix it!
Absolutely diabolical service

Lee from the festival place store helped in a fast and efficient way and couldn't do enough to ensure my watch bracelet fit. On my first visit I thought I had a good fit but he said I could go back within a month for further adjustments. As it is I went back the next day and within two minutes and one additional link removal watch now fits me perfectly. Thank you Lee.

I've used this company several times for my Longines and Ebel watches - never had a problem until now.
I sent my Longines to have a battery replace and service, it didn't need the battery but did the service - all good.
When it was returned one of the links in the bracelet was damaged so i returned it, it was done and sent back to me.
It hasn't arrived in 3 weeks and Tracking shows it's REPEATEDLY (numerous failed deliveries for 2 weeks) going to a different address in another part of the UK altogether.
I've chased 4 times asking for help and apart from a reply at the start my other 3 emails have been ignored.
My watch is clearly lost and i want a replacement. NOW.
I AM FURIOUS.
DO NOT USE THIS COMPANY FOR YOUR EXPENSIVE ITEMS.
EDIT 23rd July.
I have now, today, received my watch.
I'll never know how my parcel was labelled, to keep being sent to the South East of England when i live in the South West, but someone in that department needs to be held accountable, lessons need to be learnt.
I've lost confidence in the company and for my Ebel watch i'll be going elsewhere.

HH at the Leeds Trinity Watch Lab branch excelled in his customer service, attention to detail and friendliness. A pleasure to visit and highly recommended for all your watch repair needs.

Have used this company for replacing batteries and for bracelet alterations, the man has been excellent. In April I took my Seiko for a new winder, I was quoted £60, which was fine. Weeks later I picked it up and paid. I put the time right and the end of the winder fell off. Took it back, it was sent away, several weeks later my son went to pick it up, he said it looked like the modules inside had been replaced, which I never asked for, and the winder was crooked, so is gone back again to the workshop. I hope it's not going to cost me a fortune, all it needed was a new winder, but they don't seen able to do the job.

Could not have been more pleased to have found Watch Lab at Cribbs. Sarah and Lewis were extremely pleasant, honest and helpful in getting my watch sorted for me and all at a very fair price. I can’t thank them enough and would have no hesitation in recommending.

Sarah and Tom could not have been more helpful at the cribbs causeway branch. They put a new strap on my watch and allowed us to carry on shopping while they did this. Then text me when it was ready. They also checked a watch for me. I thought the battery had gone. But unfortunately the watch it self was broken. They didn’t charge me for this service. In this day and age to find two young people who go above and beyond to help is unbelievable. We will always come back to this store even though we don’t live close. We will also recommend to all our friends. Thank you so much Sarah and Tom.
Kind regards

G Fletcher

Very good place to go if you need a repair or a new watch gave me a free repair I do recommend

I walked into the York shop 3 weeks ago and asked for a quote to service my watch and repair the malfunctioning stop watch button. The salesman went through the quote book, asking make, model, how many dials and buttons. He gave me a price of £600. I took the watch in today, a different salesman looked through the set price book and said it would be between £590 and £690. Could I come back in 5 minutes while he speaks to the master watch repairer on the phone? I returned and he informed me it would be £690. How the master repairer knew it was an extra £100 without seeing it was unbeleivable. When I told him I had been quoted £600 previously, he said the previous guy was a temp. He then proceeded to talk about the service, guilding the lily for 5 mins, reminding me of double glazing salesmen. I left the watch for repair as I had travelled over an hour to get to the shop and knowing it will not be him servicing it. Go somewhere else to deal with an honest company.

York branch was amazing. Nathan was extremely helpful and knowledgeable. Really great experience

Been to the Southampton branch. Watch technician Melissa worked on my Rado watch multiple times. Professional work; patient with me trying the bracelet before I leave to make sure I am happy. Great service indeed.

Took my storm watch into the Leicester city branch for a new glass on 22nd feb 2025 , got told yes no problem £39.95 , but would take between 3-4 weeks , it’s now been 10 weeks no phone calls no text email etc .

I had to call them today & got told they are still waiting for the glass & storm are notoriously slow at responding??

So why has no one contacted me to keep me up to date ? Why would storm take so long sending a simple watch glass out ??

Not happy watch lab

Excellent and swift service
Malcolm adjusted my watch today and did a fantastic and swift job. He was extremely friendly and efficient. All done within 5 mins at a reasonable price. Many thanks Malcolm