TheVisorShop.com Reviews 

44,344
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 4,218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast and reliable delivery service, noting that packages arrive promptly across international destinations and match their exact expectations perfectly. Consumers also deeply appreciate the excellent product quality, reasonable prices, wide selection, and the exceptionally helpful support team available whenever questions arise. However, some people mentioned unexpected extra costs due to surprisingly high shipping fees and international customs duties that significantly increased the total purchase price. A few reviewers experienced occasional delivery delays, longer shipping times than anticipated, or communication challenges when trying to resolve order issues.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Product

Users describe positive interactions with product, consistently highlighting top quality items that arrive as... See more

Service

People report high satisfaction with the service, highlighting friendly and helpful staff as well as fast... See more

Order

Reviewers highlight positive aspects of ordering, noting that the website is easy to use and processing is... See more

Price

Clients share positive opinions on price, consistently highlighting great value and affordable rates across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Customer Service. my old helmet was a shark size large so ordered an new shark helmet the same size. It arrived quickly but seemed a bit tight . I contacted Amelia and explained the s... See more

Rated 5 out of 5 stars

I needed internal helmet components that were hard to find in the US, but The Visor Shop had them. I expected 1-2 week delivery from the UK to Oklahoma, but they shipped on a Monday and my package was... See more

Rated 5 out of 5 stars

Super simple to order , great price, just let down by Royal Mail as it took 4 days for the visor to arrive. Thevisorshop.com should use a different delivery service in my opinion.

Rated 5 out of 5 stars

Authentic products. Shipping from the UK is a little expensive, but really quick. Bought an Alpinestars SR10 Photochromic visor and a pinlock, arrived within 7 days (DHL). Wil definitely purchase from... See more


Company details

  1. Motorcycle Equipment and Accessories Store
  2. Motorcycle Dealer
  3. Motorcycle Parts Store
  4. Motorcycle Shop
  5. Tire Shop

Written by the company

Crossan Motorcycles was founded in 1986 by biker ex road racer Adrian Fegan , who over the years has competed in Irish Road Racing and both the Manx GP (gaining a silver replica) and TT Starting out in a poultry shed at his fathers farm, the shop soon flourished and expanded. 30 years on and its one of the biggest on the Island of Ireland and supplies customers all over the world on a daily basis. We love high quality products that work well, such as Arai helmets which we are passionate about. We are well known for our large stocks of arai helmets and for being Arai custom fit , service and parts experts. Our team includes John (an ex Road Racer himself and our tyre Guru, Sean our parts and accessories guy, Richard our clothing expert is a passionate biker who rides his bike all year round. Coly Curran is our head of mail order and thevisorshop.com order processing team, again Coly is a biker himself for over 20 years and has great knowledge of bikes and biker gear. Our main aim is Quick dispatch and amazingly quick worldwide delivery.

All the Top Brands from a proper Brick'n'mortar Bike Shop with Massive Stock

Written by the company

Free Delivery all over the UK & Ireland
If your order is over £50 we offer FREE UK & IRELAND Delivery, no extra charges for Highlands or Islands.
60 Day Money Back Guarantee
We promise to REFUND IN FULL any goods purchased which are unwanted or otherwise and returned to us within 60 days.
KEEPING YOU INFORMED
Full tracking of your order from start to finish enables us to keep you informed every step of the way.

FAST WORLDWIDE DELIVERY

Hassle Free Returns

If we make a mistake, we will sort it pronto, every order is important, we are a family run Business and are Bikers, Racers, Ex Racers, Enthusiasts....We Love Bikes and Great Bike Products

Contact info

4.8

Excellent

TrustScore 5 out of 5

44K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(44,344)

4,193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Shipped quickly, well packaged, fit perfectly and had in stock what I needed. Will definitely buy from them again.

20 July 2026
Rated 5 out of 5 stars

hello

it was great because of the excellent customer service

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Great fast service

Only shop to have the item I wanted in stock, also didn't lie about it being in stock. Shipping was very fast despite me being overseas. Only draw back is the customs fee which for me was very high in the U.S, but still worth it for the item so I didn't mind.

10 August 2026
Rated 1 out of 5 stars

Product was perfect but 48hour postage…

Product was perfect but 48hour postage took 8 days sent an email to the company requesting a refund of the £13 for postage but no one got back in touch, absolutely ridiculous very poor communication still haven’t heard from them a month on

15 July 2026
Rated 5 out of 5 stars

Great service from the start.

I spoke to Colin in the service department, he was very helpful and delivery was very fast.
Unfortunately I had to cancel one of my orders due to potential delays in delivery but Colin was very helpful in dealing with this issue and I had to obtain my other order elsewhere.

10 August 2026
Rated 5 out of 5 stars

Excellent Customer Service.

Excellent Customer Service.
my old helmet was a shark size large so ordered an new shark helmet the same size.
It arrived quickly but seemed a bit tight . I contacted Amelia and explained the situation as i thought it might just be the new cushioning. No Problem was the reply order the next size up and try them both, then just return the one you dont require for a full refund.
i ordered the next size up xl which fit perfectly, i returned the other helmet which they confirmed they received and then issued my refund.
Thanks Amelia and the Visor Shop you have another loyal customer now.
regards jerry

6 August 2026
Rated 5 out of 5 stars

First class service

First class service,
Called ref a visor replacement query and availability as national stocks were low at at the time from the factory.
They had exactly what I needed and it was with me asap.
Friendly and helpful service.
Highly recommended. 👍🏻

15 August 2026
Unprompted review

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