The Entertainer Reviews 

I did not collect an order from the store in time. No refund from them. Had to get PayPal to intervene

My nine‑year‑old son queued outside your Broughton store from 5am today for the Pokémon release. He was number nine in the queue, yet the person ahead was allowed two boxes, meaning the children waiting were the ones who missed out.

I appreciate the popularity of Pokémon cards, but as a children’s toy store it’s disappointing that no one considered prioritising the children who had queued fairly. My son did everything right and still left empty‑handed.

Katie

Shambles. They had the Pokémon TCG Scarlet & Violet—Prismatic Evolutions Super-Premium Collection advertised on their site for sale on the 10th august then updated to the 13th august then removed the item completely from their site with some stores reported to have and selling this item last week and this week so I can only guess they decided to take the item off the site and act like they are not selling them to prevent big queues but it has only just made it worse for the consumer. I queued up at my local store today (they get deliveries every Wednesday) only to be told they haven't been sent the delivery notes for todays delivery so they have no idea if they have the item arriving or not so I went home at 11am called up at 12pm an hour later to be told on the phone they have just sold 5 and still trying to find the last 3 on the pallet so I made my way back to the store 15 mins since the phone call to be told sorry we found them and was sold. I understand its an item in demand and very popular but the way this was handled caused unnecessary disappointment. A word of advice let all your customers know when and what your selling on what date and stick with it rather then keeping everyone in the dark and having them run around like headless chickens and also a stock checker that a load of your competitors use. I'll be also sending an email to get in touch with your executive team.

Called the Rushden lakes store. The lad who answered the phone was horrendous. He said it your looking for Pokémon we don't have any and put the phone down. Didn't even get a chance to explain why I was calling

Placed an order, received email we are getting your order ready. The next day email to say order cancelled. So went online again and ordered from another store that said in stock. Same thing next day email saying cancelled. Very disappointing money should not be taken until order fulfilled. Now waiting on two refunds. If this was the first instance maybe acceptable but same thing several months ago.

£150 order ment to be delivered by 4th Aug. Didn't show up. Sons birthday today and they cancelled order and refunded me which will take 3 days to go in bank now I dont have goods I paid for. They say evri lost it and cant replace it. Now I have nothing to give my 7 year old. Disgusting

Ordered something by mistake and although the journey to contact was a bit confusing (no 'cancel' as an option, no confirmation my ticket had been raised so did it 3 times), Refiloe sorted out my cancellation and refund as soon as they could, without any fuss. Will use again - just need to order the right thing next time

Sharnee was very helpful and sorted out my mistake quickly and efficiently. Excellent customer service

Missing item when the parcel was initially delivered. The customer service team were amazing and had it sent out again the next day

Utter garbage. I paid for next day delivery on a Friday. They took the money and then said they would process on Monday? They scammed me for the extra postage KNOWING it would not be next day delivery. This is fraud and I would warn any one one NOT to order online. This is my first and last purchase.
*UPDATE* they cancelled my order, very childish

Staff in Sheffield Meadowhall Entertainer Store are extremely rude, obnoxious, and lie to you about stock quantities. Refused to serve me a product that my friend and his 6 year old came out with just 5 mins prior. They told me it was out of stock… I then watched 2 families walk out just minutes later with the exact same product I was just told was sold out. When I confronted staff about it they told me they “just found some” and they have none left now. The following morning my friend and his little boy went into store again, and received the same product again, and got told by the store Supervisor that they are only serving the product to people with kids and are keeping it under the till.

Complete disrespect and goes against trading standards. Very unhappy with this experience.

Initially went to the shop for the toy we were after. There was one on display however, when we tried to buy one we were told they had none in stock. The assistant pointed out that we could buy it online but made no offer of ordering it for us.
Went home and ordered the toy online and received order confirmation for delivery to the shop in a few days. Nothing more has been heard around the order other than a refund to the bank account. No explanation or contact from the company, obviously not bothered about their customer base.
We have had an email from the company now looking for a review on how well they did. Fair to say it was not the best review they have ever had

Your request for additional information. Not sure what else I can provide other than the order was placed on Thursday 23rd July and the order number was 1201662959. Also I have check and there are no correspondences from yourselves sitting in my junk mail.

Ordered a click and collect item on Thursday evening specifically because it stated it was in stock and available for collection the following day (Friday)
No email received the next day to collect
No email received on the Saturday so popped into the store. Multiple items on the shelf at the same price but in store staff stated I couldn’t do the logical thing and take one of those as the order would have gone to the warehouse. This begs the question why they state things are available for collection the following day as it would be impossible to fulfil this in this case.
Staff member was unhelpful and said I could pay again and take one of the items off the shelf, and cancel my online order. It is impossible to get any response to their supposed ‘live chat’ so that’s a non starter. Had to go through social media who said it would take 5 days to refund
Please go to a reputable shop with proper customer service that don’t give mistruths on their website about collection.

Fabulous customer service product knowledge amazing always helpful Chris and the team at our local store in Southport takes the stress out of present shopping

Staff members very helpful and pleasant but didn’t have Pokemon cards in this store for a long time I look very Friday come on entertainer Pokemon is a big thing you are missing out

Dreadful customer support. I ordered a swing from The Entertainer. It was one of the wooden ones under the Plumplay brand. I received a text one morning at 8:22am saying the swing would be delivered that very morning! I had already left the house so the delivery was made to an empty house by XDP. When I get home I find the delivery is just a set of wooden poles. Missing are all the fittings and swing seat. So I contact The Entertainer electronically (no phone number) and in the first instance are told that the delivery was split by the courier. After that there were no useful communication from The Entertainer. I kept asking for an update and finally asked for a refund. After which I was bombarded with automated messages from The Entertainer saying I had not responded to a request for information. I would get 2 or 3 of these every day. Thankfully 12 days after the initial delivery the missing parts were delivered. The Entertainer never got back to me to ask if everything was now OK. Dreadful customer support. I will not buy from them again.

Elizabeth was very understanding and helpful and lovely to speak to. She got in touch with the store and told me she’ll call me back on Monday with an update and also gave a complimentary gift voucher for the inconvenience caused with my order. I am really happy with her customer service and grateful for her help! Thank you once again Elizabeth (Lizz)

Second time of using click and collect. Same problem each time. Ordered an item. Received an email saying collect from chosen branch in 28 minutes. Off I went only to be told my order had gone to warehouse and should arrive into the store in 2-3 days. Fortunately the member agreed to me taking exact item from the shelf. Apparently happens very frequently. Spoke to customer services ( based in South Africa). Usual empty apologies but according to call handler happens all the time and had numerous complaints. Management are aware but refuse to correct the system. Entertainer sort out your click and collect. Make customers aware it isn't like normal click and collect as all orders come from warehouse in 2-3 days not 28 minutes. Offered a call back from UK manager...still waiting. Will stick with another toy store who are totally honest about time to collect.

Where is the slide for our two year old granddaughter? You've missed her birthday. Evri no help whatsoever, other than to tell us if it's not arrived within seven more days to get in touch. Bonkers. If we had known Evri was involved we would not have ordered from you. What is the point of giving a delivery time and missing it by days (or maybe weeks as we don't know yet)

Excellent customer service , fast , friendly help , felt reassured & happy , grateful , positive shopping experience,
10/10 😃