Thetowbarstore Reviews 

5
TrustScore 2.5 out of 5

2.5

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2.5

Poor

TrustScore 2.5 out of 5

5 reviews

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2.5

All reviews

(5)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered a electrics kit for a 3 series…

Ordered a electrics kit for a 3 series bmw via E.BAY they sent it but courier said they couldn't get to my home .
So many many e.mails later and over two months I'm still waiting for a refund . THIS IS WITHOUT A DOUBT A SCAM !!!! .
AVOID THIS PLACE YOUR MONEY WILL BE GONE AND YOU WONT GET WHAT YOU PAID FOR AND E.BAT NOT INTRESTED EITHER . NO ADDRESS NO PHONE NUMBER NOTHING TO TRACE BACK TO WHO THEY REALY ARE .

31 March 2026
Unprompted review
Rated 1 out of 5 stars

10TH 12 2025 orderd wire loom for honda…

10TH 12 2025 orderd wire loom for honda civic when look at recipet it was for a different car .Cancel the order straight away told no refund meny emails later no refund .YOU HAVE NO WAY OF CONTACT NO ADDRESS NO PHONE NO 3RD FEB 2026 STILL NO REFUND RED FLAG

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful Company with Useless Customer Servicee.

I ordered a towbar wiring kit through ebay and the wrong one was delivered complete with fitting instructions for another vehicle. They initially didn't admit it was the wrong one. They eventually agreed to a refund but on receipt claimed it was damaged and only refunded half the amount I paid leaving me £67 out of pocket. Refused to answer messages about it and impossible to contact by phone as the number only directs you to the email they don't reply to. Dreadful company. DO NOT DEAL WITH THIS LOT.

28 January 2025
Unprompted review
Rated 1 out of 5 stars

Go elsewhere

Would not touch this company with a barge pole
Ordered towbar and electrics together off there website only electrics turned up eventually got a response telling me the towbar had got lost in transit asked for my car details again and they resent the towbar trusting this company attempted to fit after starting and went to fit the actual towbar we realised it was not for my vehicle got back in touch and asked for a courier to pick up the items told me to send it back myself and at my own expense I didn’t order the wrong one when they received it I asked when I would get my refund then they made out it was damaged and parts missing after a lot of emails mainly from me and not replying to emails and calls I had to get my money refunded by other means the poor customer care team just didn’t want to give me a full refund

4 May 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Let me order a item from website, only after I chased them for a update was I told the item was out of stock and my ordered had been refunded, no refund showing yet, very poor customer service. Would avoid

12 August 2020
Unprompted review

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