The Thatched Garage Reviews 

17
TrustScore 4.5 out of 5

4.6

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Company details

  1. Vehicles & Transportation

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Specialists in Used Landrovers - Landrover Service & Repairs Centre. Browse our range of Used Landrovers. View our competitive offers. Book a Service or MOT. Call our expert team today.


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4.6

Excellent

TrustScore 4.5 out of 5

17 reviews

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4.6

All reviews

(17)

1 review in the last 12 months

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Rated 5 out of 5 stars

Fantastic family run garage,very…

Fantastic family run garage,very professional and extremely helpful,my Range Rover sport had developed a crack in the inlet manifold on the drivers side causing it to go into restricted performance on my return from a trip to Newark,we were going to be driving to Italy a week later with our dog via France,Switzerland then around Italy so needed the car a 100%,I contacted Ben at the thatched garage on Saturday morning and asked if they could replace the manifold for me,but they were fully booked up for the week,I was stuck but he said if didn’t need the car for the week he may be able to get it repaired between the jobs for me and they did and quickly, A BIG THANKYOU to all the team at The Thatched Garage for a excellent customer service and making our Italy trip possible, highly recommend this garage ⭐️⭐️⭐️⭐️⭐️

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend The Thatched Garage

The entire process for looking and purchasing a car with The Thatched Garage has been amazing . Any questions I had no matter what time of day was answered right away . The couldn’t been more helpful . Definitely recommend them , fantastic.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

I hit a pothole and burst a tyre last…

I hit a pothole and burst a tyre last Friday. Fortuitously, I pulled off the road right outside this wonderful garage. The team were so friendly and all-round fantastic. Tyre was changed super quickly and I was back on the road in no time! Very grateful and would highly recommend.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

First Class Service - Breath of Fresh Air - Landrover Specialist

Being a petrol head, I have always wanted to add a Landrover Defender to my collection and found a fantastic example for sale at The Thatched Garage. I called and spoke with Ben (Dealer Principle) about my plans to buy a standard vehicle and tastefully customise it to suit my personal requirements.

Ben explained that they offer a very wide range of products and services via their website and that I could buy the vehicle and then they could customise it to my requirements all in house.

I went to visit the dealership and was shown round the vehicle and its features before taking it on a short test drive. Once driven, I was more than happy to purchase the vehicle and then I worked with Ben to define what options I wanted added.

Ben and the entire team he has there are incredibly knowledgable and passionate about anything Landrover and their expertise guided me through the process where they gave open and honest recommendations as to what I should be considering.

At no point at all did I feel like I was being sold to. In fact, Ben even told me things that I didn't really need, or that might upset the overall look and feel of the car. This is a first time experience for me as most car dealers will do anything to make any additional sale.

The extensive work was completed promptly, and Ben kept me updated at every step of the way. I collected the car, which was immaculately presented, and I am incredibly happy with not only the quality of the products that they supply, and of course their service, but the quality and attention to detail of their work is second to none.

The team all knew who I was and what car I was collecting and they were all clearly very passionate about the project which was lovely to see.

I am already working with Ben with to add additional things that we didn't get time to to (mainly because I am impatient and couldn't wait for the car) and I cannot recommend them enough.

6 October 2020
Unprompted review
Rated 5 out of 5 stars

The best Landy

Really good garage would buy there again the Land Rover I got off them no troubles whatsoever grate car

2 March 2018
Unprompted review
The Thatched Garage logo

Reply from The Thatched Garage

Thanks for taking the time to review us, I am glad that you are enjoying your Land Rover.

Rated 5 out of 5 stars

Defender Service

Really good service as usual. Work done well and quickly. Will be back next year for annual service

28 February 2018
Unprompted review
The Thatched Garage logo

Reply from The Thatched Garage

Thanks for taking the time to review us, we look forward to seeing you at your next service.

Rated 5 out of 5 stars

In 2012 i brought my first Land Rover…

In 2012 i brought my first Land Rover from here and have used this garage ever since, they are superb. Nothing is too much trouble they have a amazing knowledge about Land Rovers and are as passionate about your vehicle as you are. Their range of specialised parts is quite something and i often find myself creating a mental wish list when ever i go there. Every year i have my Land Rover serviced here. I fully trust this garage with my pride and joy what more could you ask of a garage :)

24 February 2018
Unprompted review
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Reply from The Thatched Garage

Thanks for taking the time to review us, we look forward to seeing you for your next service.

Rated 5 out of 5 stars

Quality service from experienced…

Quality service from experienced professionals. A pleasure to do business with nice people. Would highly recommend to anyone interested in a Defender.

23 February 2018
Unprompted review
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Reply from The Thatched Garage

Thanks for taking the time to review us, It was a pleasure doing business with you too I hope you are enjoying your new Defender.

Rated 5 out of 5 stars

Great service ... thank you

I would only let The Thached Garage service my Discovery and Defender.

22 February 2018
Unprompted review
The Thatched Garage logo

Reply from The Thatched Garage

Thanks for taking the time to review us, and for be your first choice for servicing.

Rated 5 out of 5 stars

Professional service

Very good professional service,old school Defender specialist that knows the vehical inside/out.It's a 130 mile each way run for me,it's worth my time and effort.I am comfortable when they work on my Defender.Very reasonable with charges,highly recommended.

21 February 2018
Unprompted review
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Reply from The Thatched Garage

Hi Rohan, thanks for taking the time to review us, I am glad we are worth the travel. We look forward to seeing you again.

Rated 5 out of 5 stars

Have been dealing with this…

Have been dealing with this organisation for some years and always find the experience completely satisfactory.

21 February 2018
Unprompted review
The Thatched Garage logo

Reply from The Thatched Garage

Thank you for taking the time to review us, hopefully we will satisfy yourself and your vehicle for many years to come.

Rated 5 out of 5 stars

Great Landy experts

Great Landy experts. Wouldn’t go anywhere else.

21 February 2018
Unprompted review
The Thatched Garage logo

Reply from The Thatched Garage

Hi Derek, Thanks for taking the time to review us and for the kind words.

Rated 5 out of 5 stars

Top quality, trusted, honest company with very knowladgable staff.

Pleasure to deal with this company and I always come back and will come back to them. Very knowledgeable personnel, always willing to help and give an advice. Quick to response to any e-mail or phone call. They look after you and your pride an joy vehicle because they have the same passion.

20 February 2018
Unprompted review
The Thatched Garage logo

Reply from The Thatched Garage

Thank you for the kind words, we hope to carry on doing you justice in the future.

Rated 5 out of 5 stars

5* company to deal with

5* company to deal with! Ben and his team are extremely helpful and have tonnes of knowledge!

20 February 2018
Unprompted review
The Thatched Garage logo

Reply from The Thatched Garage

Thanks for taking the time to review us and the kind words.

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