Excellent service from Richard and the Teak Store. From placement of the order through to delivery, Richard kept us informed and updated on lead times and coordinated the delivery to meet our needs. V... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Richard first got in touch to arrange delivery date. We have given 5 stars although we did not receive the bench on the arranged date. Communication was prompt in informing us of a change of delivery... See more
Company replied
So glad we stumbled on this new business! WOW, we are blown away by the quality and service that we have received, we only ordered the teak patio set Sunday night and it’s been delivered Tuesday after... See more
Company replied
Richard and Wendy went way out of their way to sort out the delivery of our beautiful Lutyens seat when Parcelforce messed up. Fantastic comms, couldn't have been more helpful, and delighted with the... See more
Company replied
Company details
Written by the company
Here at The Teak Store we are dedicated to giving you the very best teak garden furniture with a focus on High Quality, Impeccable Service and Competitive Prices. As a family run business we strive to provide excellent customer service going the extra mile in making sure a customer is happy and satisfied with our products and service. When you purchase from us you know you will receive the very best teak garden furniture and accessories at great prices accompanied with great customer service. Confidence in our products Following numerous discussions with manufacturers, our objective was to identify the best teak suppliers, with the highest quality products at the lowest possible prices. We feel we have done so, and we are delighted to offer our most premium teak garden benches and teak garden furniture. Our website features a beautiful blend of modern and classic styles, all skilfully crafted from the finest Indonesian sustainable plantation teak.
Contact info
United Kingdom
- sales@theteakstore.co.uk
- www.theteakstore.co.uk
4.5
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Extremely happy from start to finish
Extremely happy from start to finish. Ordering was easy, customer service brilliant and very personalised, delivery exceptional, and to top it off, table and chairs were even better than we thought they would be. Would definitely recommend buying from this company.
Many thanks Richard.
26 March 2026
Reply from The Teak Store
Hi Pauline,
Thank you so much for such a lovely review 😊
We’re really pleased everything went smoothly for you and that the set has lived up to expectations once it was all in place. That’s always the best part to hear.
Thank you again for your support and recommendation, it truly means a lot to us 🌿
Best regards,
The Teak Store Team
Excellent service and quality.
An extremely helpful, communicative and personal buisness to deal with. Attention to detail was excellent. A pleasure to buy from and delighted with quality of furniture.
4 April 2026
Unprompted review
Reply from The Teak Store
Hi Amanda,
Thank you so much for your lovely review 😊
We really appreciate you taking the time to share this. It’s great to hear everything felt smooth and well looked after, that’s always what we aim for.
So pleased to know you’re happy with the furniture.
Thank you again for your support, it really means a lot to us 🌿
Best regards,
The Teak Store Team
Excellent service from start to finish
The process of ordering was very good
The delivery was excellent with very helpful advice carrying the heavy furniture through to the garden
We were given complimentary seat cushions
The table was easy to put together and appears good quality
27 March 2026
Reply from The Teak Store
Hi Stephen,
Thank you so much for your lovely review 😊
We’re really pleased everything came together smoothly for you and that you’re happy with the furniture. It’s always nice to be able to help a bit on delivery day, especially with the heavier pieces.
Thank you again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
Excellent garden furniture set
Excellent garden furniture set, the table and chairs are well made, sturdy, and look even better than expected. Very comfortable for outdoor dining and relaxing. Customer service was outstanding, with quick delivery and clear communication throughout. Extremely satisfied with the purchase.
1 April 2026
Unprompted review
Reply from The Teak Store
Hi Tara,
Thank you so much for your lovely review 😊
We’re really pleased it’s all in place and being enjoyed, that’s what it’s all about. It’s always nice to hear when everything comes together smoothly from start to finish.
Thank you again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
great experience
With all the dodgy companies around, i think i have found a good one , from ordering to delivery it has been a great experience. Will definately be using them again.
Dan from worthing.
2 April 2026
Reply from The Teak Store
Hi Dan,
Thank you for taking the time to leave this, it really means a lot 😊
We completely understand what you mean, so it’s great to hear you felt comfortable and had a good experience with us from start to finish.
Thanks again for your support, we’ll be here when you’re ready for the next piece 🌿
Best regards,
The Teak Store Team
Great, Personal customer service
I dealt with ritchard at the teak store, fantastic costumer service, start to finish.
1 April 2026
Unprompted review
Reply from The Teak Store
Hi,
Thank you so much for your kind review 😊
We’re really pleased to hear you had a great experience from start to finish. It’s always our aim to keep things personal and easy for our customers.
Thank you again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
Beautiful bench
Beautiful bench, delivered quickly and in perfect condition. Customer Service second to none. Richard was incredibly tolerant of my frequent messages and requests and responded to all of them with patience and grace. Wouldn’t hesitate to recommend them for any garden furniture needs.
23 March 2026
Unprompted review
Reply from The Teak Store
Hi Michele,
Thank you so much for such a lovely review 😊
We really appreciate you taking the time to share this. It was no trouble at all, we completely understand wanting to get everything just right and we’re always happy to help along the way.
So pleased to hear the bench arrived safely and has found its place.
Thank you again for your support and recommendation, it really means a lot 🌿
Best regards,
The Teak Store Team
This is how you run an online business
This is how you run an online business. Outstanding customer service - easy to contact and delightful.
Having bought a few things online recently from other retailers, to be faced with delays and no explanation or ability to speak to anyone, Richard and family at The Teak Store are a breath of fresh air.
Highly recommend!
26 March 2026
Unprompted review
Reply from The Teak Store
Hi Robin,
Thank you so much for taking the time to leave such a kind review 😊
That really means a lot to us, especially knowing how your recent experiences elsewhere have been. We always try to keep things simple and easy to reach us if needed, so it’s great to hear that came across.
Thank you again for your support and recommendation, we really appreciate it 🌿
Best regards,
The Teak Store Team
Brilliant experience from start to finish
Brilliant experience from start to finish. Communication was excellent throughout, the WhatsApp service makes all the difference & gives you complete confidence. Table & chairs look great, very sturdy.
24 March 2026
Unprompted review
Reply from The Teak Store
Hi Alex,
Thanks so much for taking the time to leave this 😊
Really glad everything went smoothly and that you felt confident along the way, that’s exactly what we hope for. The WhatsApp side of things can feel a bit more personal, so it’s nice to hear it made a difference.
Hope the table and chairs are settling in nicely, they’re a solid set once in place.
Thanks again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
Reply from The Teak Store
Hi Jorge,
Thank you so much for your kind review 😊
We’re really pleased to hear you’re happy with your teak bench and felt it was good value, along with the service you received.
Thank you again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
quick delivery and the bench has been…
quick delivery and the bench has been assembled and looks great!
10 March 2026
Reply from The Teak Store
Hi Suzie,
Thank you so much for your lovely review 😊
We’re really pleased to hear your bench arrived quickly and that it’s all set up and looking great.
Thank you again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
Really happy with the product received
Really happy with the product received. There was a problem with the Parcelforce tracking , but as soon as Richard was made aware he was on it. Excellent product, good value, I recommend this company.
18 March 2026
Unprompted review
Reply from The Teak Store
Hi Amanda,
Thank you so much for your lovely review 😊
We are really pleased to hear you are happy with the product and that you felt it was good value. We are sorry again about the tracking issue, but glad it was sorted quickly once we knew about it.
Thank you again for your support and recommendation, it really means a lot to us 🌿
Best regards,
The Teak Store Team
Excellent service
Excellent service, so helpful. Small family business. Recommend. Delivered and assembled table and chairs. Gave advice on maintenance.
2 March 2026
Unprompted review
Reply from The Teak Store
Hi Diana,
Thank you so much for your lovely feedback 😊
We’re so pleased everything went smoothly for you, from delivery and assembly through to the care advice. It’s great to hear you felt well looked after.
Thank you again for your support, it really does mean a lot to us.
Best regards,
The Teak Store Team
Impressive quality and service.
I would thoroughly recommend The Teak store to anyone looking for Quality garden furniture at very competitive prices. Very friendly and prompt service.
16 March 2026
Unprompted review
Reply from The Teak Store
Hi Richard,
Thank you so much for your kind review 😊
We’re really pleased to hear you were happy with the quality of the furniture and the service. It’s great to know everything felt friendly and prompt.
Thank you again for your support and recommendation, we really appreciate it. 🌿
Best regards,
The Teak Store Team
Very pleased with all our lovely garden…
Very pleased with all our lovely garden furnature delivered very quick John Richard were very helpfull friendly went above and beyond delivered with care thank you we would recommend teak store 100%moira
13 March 2026
Reply from The Teak Store
Hi Moira,
Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with your garden furniture and that everything from delivery to service went smoothly. Your kind words mean a lot to us.
Thank you again for your support and recommendation, we really appreciate it. 🌿
Best regards,
The Teak Store Team
Just buy it! 👏🏻
Fabulous service and exceptional quality products from a family business.
Within an hour of ordering our new garden furniture Richard called us to confirm our next day delivery the following day.
Richard hand delivered our order at 8:30am.
If you’re looking to purchase from The Teak Store then do not hesitate.
4 March 2026
Unprompted review
Reply from The Teak Store
Hi Tor,
Thank you so much for the fantastic review 👏🏻😊
We’re really pleased to hear you were happy with the service and the quality of your furniture. It’s great to know everything from ordering to delivery went smoothly.
Thank you again for your support and recommendation, it really means a lot to us. 🌿
Best regards,
The Teak Store Team
Great communication with Richard on…
Great communication with Richard on delivery dste and updates on timings. Great service from a small family business. Highly recommend!
4 March 2026
Reply from The Teak Store
Hi Laura,
Thank you so much for your lovely review 😊
We’re really pleased to hear you were happy with the communication around the delivery and the updates along the way. It means a lot to us that you took the time to share your experience.
Thanks again for your support and recommendation, we really appreciate it. 🌿
Best regards,
The Teak Store Team
Best customer service
Richard’s customer service is the best I have received in a long time if not ever. From the communication to the quick delivery and Richard even made sure to put the furniture exactly where I wanted it despite it being very awkward. Nothing was too much to ask and I wouldn’t hesitate to purchase from him again.
10 March 2026
Unprompted review
Reply from The Teak Store
Hi Kelly,
Thank you so much for such a lovely review 😊
We’re really glad everything went smoothly for you and that you were happy with the communication and delivery. It’s always nice when we can help get the furniture exactly where it needs to go, even if it takes a bit of manoeuvring! 👍
Thanks again for your support, we really appreciate it. 🌿
Best regards,
The Teak Store Team
You’re in safe hands
Firstly I’m not a person that gives feedback, ever, However, this is a company that 100% deserves it. I have never been so impressed with the customer service and kindness of The Team Store. You can buy from this company and rest assured you’re going to get a beautiful product, an easy and quick payment and delivery service and Richard was so generous with his time I was REALLY impressed. Thank you
5 March 2026
Unprompted review
Reply from The Teak Store
Hi Isabelle,
Thank you so much for such a lovely review 😊
We really appreciate you taking the time to share your experience, especially if it’s not something you usually do. Your kind words mean a lot to us.
Thanks again for your support, and we hope you enjoy your furniture! 🌿
Best regards,
The Teak Store Team
Great service and quality materials.
Great service and quality materials.
9 March 2026
Unprompted review
Reply from The Teak Store
Hi John,
Thank you for your kind review 😊
We’re really pleased to hear you were happy with the service and the quality of the furniture.
Thanks again for your support, we hope you enjoy it! 🌿
Best regards,
The Teak Store Team
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