The Teak Store Reviews

172

•

4.5

Garden Furniture Shop

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the outdoor garden furniture is beautifully crafted, extremely sturdy, and completely exceeds expectations in terms of everyday quality. People also genuinely appreciate the prompt delivery service and the exceptionally helpful, friendly attitude of the team when bringing items directly to the desired spot. However, some customers also noted frustrating delivery delays, missing items, and long waiting periods before finally receiving their products. A few reviewers experienced noticeable communication gaps with the business when attempting to track shipments or request timely refunds for unresolved orders.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional quality and beautiful... See more

Delivery service

Clients share positive opinions on delivery_service, noting that orders often arrive promptly and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the beautiful and... See more

Staff

Users describe positive interactions with staff, highlighting exceptional support and helpfulness throughout... See more

Service

People report high satisfaction with the service, highlighting attentive and personal support from the team.... See more

Reviews shaping this summary

Excellent service from Richard and the Teak Store. From placement of the order through to delivery, Richard kept us informed and updated on lead times and coordinated the delivery to meet our needs. V... See more

Richard first got in touch to arrange delivery date. We have given 5 stars although we did not receive the bench on the arranged date. Communication was prompt in informing us of a change of delivery... See more

Company replied

So glad we stumbled on this new business! WOW, we are blown away by the quality and service that we have received, we only ordered the teak patio set Sunday night and it’s been delivered Tuesday after... See more

Company replied

Richard and Wendy went way out of their way to sort out the delivery of our beautiful Lutyens seat when Parcelforce messed up. Fantastic comms, couldn't have been more helpful, and delighted with the... See more

Company replied

Company details

Written by the company

Here at The Teak Store we are dedicated to giving you the very best teak garden furniture with a focus on High Quality, Impeccable Service and Competitive Prices. As a family run business we strive to provide excellent customer service going the extra mile in making sure a customer is happy and satisfied with our products and service. When you purchase from us you know you will receive the very best teak garden furniture and accessories at great prices accompanied with great customer service. Confidence in our products Following numerous discussions with manufacturers, our objective was to identify the best teak suppliers, with the highest quality products at the lowest possible prices. We feel we have done so, and we are delighted to offer our most premium teak garden benches and teak garden furniture. Our website features a beautiful blend of modern and classic styles, all skilfully crafted from the finest Indonesian sustainable plantation teak.

Contact info

4.5

Excellent

172 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

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All reviews

(172)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May 2, 2026

Lovely personal service from the teak…

Lovely personal service from the teak store .
Our table and chairs arrived promptly- excellent quality product and great service - queries were answered very quickly .
We are delighted with our new table and chairs ! 10/10.

2 May 2026

Unprompted review

Reply from The Teak Store

May 12, 2026

Hi EJ,

Thank you so much for your lovely review 😊
We’re really pleased to hear you’re delighted with your new table and chairs and that everything from ordering through to delivery felt well looked after.

It’s always nice to hear the quick communication was appreciated too.

Thanks again for your support, we really appreciate it 🌿

Best regards,
The Teak Store Team

May 2, 2026

Richard was fantastic

Richard was fantastic - delivered in next few days after ordering. Super friendly, efficient and better than I expected all round. The furniture is great and he even recommended some excellent stainer. Would 100% recommend.

30 April 2026

Unprompted review

Reply from The Teak Store

May 12, 2026

Hi William,

Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with the furniture and that everything exceeded expectations. Your order came in at just the right time and we happened to have space on a local run a few days later, so it worked out perfectly.

Thanks again for your support and recommendation, we really appreciate it 🌿

Best regards,
The Teak Store Team

Updated May 9, 2026

Beautiful teak table & chairs 🤩

Richard has been very pleasant in dealing with questions about our order.
The set looks fantastic and will be well used this spring & summer.
Thank you! 🙏

1 May 2026

Unprompted review

Reply from The Teak Store

May 12, 2026

Hi Jill,

Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with the set and that it’s all ready to be enjoyed over the spring and summer months.

It was a pleasure helping along the way and answering your questions.

Thanks again for your support 🌿☀️

Best regards,
The Teak Store Team

Apr 30, 2026

5 Stars are well deserved.

We had some delivery problems which Richard sorted .We chose The Teak Store because of their 5 star reviews, and those stars are well deserved. The Harrington table looks lovely and I'm sure the chairs will as well, once we unpack them!

30 April 2026

Unprompted review

Reply from The Teak Store

May 12, 2026

Hi Rosemary,

Thank you so much for your lovely review 😊
We really appreciate your patience again with the delivery issues, and we’re pleased we could get everything sorted in the end.

It’s great to hear the Harrington table is already looking the part, and we hope you love the chairs just as much once they’re unpacked.

Thanks again for your support, it really means a lot to us 🌿

Best regards,
The Teak Store Team

Apr 28, 2026

Not unpacked table as yet ,but if…

Not unpacked table as yet ,but if chairs are anything to go by ,it will be superb.
Richard delivered same morning as ordered and was extremely helpfull.
Couldnt fault the service provided.
Cant wait to get the patio finished & host loads of family & friends dining al fresco

21 April 2026

Reply from The Teak Store

Apr 28, 2026

Hi Sue,

Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with the chairs so far, and it sounds like the patio is going to be a great space once it’s all finished.

Your order came in at just the right time as we were already delivering locally that day, so we were able to get it out to you quickly.

Thanks again for your support, we really appreciate it 🌿

Best regards,
The Teak Store Team

Apr 28, 2026

Really happy with this. Great comms on delivery, helpful service and really happy with the furniture!

Great job all round!

14 April 2026

Reply from The Teak Store

Apr 28, 2026

Hi Tony,

Thank you so much for your kind review 😊
Really glad everything came together nicely for you and that you’re enjoying the furniture.

Thanks again for your support, it means a lot to us 🌿

Best regards,
The Teak Store Team

Apr 21, 2026

What an amazing company. Great experience from ordering to delivery. Great price for an amazing product and delivery was fantastic. Friendly service all round and would definitely recommend. Keep up the great work and all the best.

10 April 2026

Unprompted review

Reply from The Teak Store

Apr 20, 2026

Hi Ben,

Thank you so much for your kind words 😊
We’re really glad everything came together nicely for you and that you had a good experience from start to finish.

It means a lot to hear this, and we really appreciate you taking the time to share it.

Thanks again for your support 🌿

Best regards,
The Teak Store Team

Apr 14, 2026

Good experience

Good experience. Personal communication re delivery and free cushions! Furniture easy to assemble - nothing missing and looks good - time will tell re durability

7 April 2026

Reply from The Teak Store

Apr 20, 2026

Hi Ruth,

Thank you for taking the time to leave a review 😊
We’re really pleased everything arrived as it should and that it all went together nicely. The cushions are always a nice little extra as well.

If you ever need anything down the line, just let us know, we’re always happy to help.

Thanks again for your support, we really appreciate it 🌿

Best regards,
The Teak Store Team

Apr 14, 2026

Great communication

Great communication, customer service and product

7 April 2026

Reply from The Teak Store

Apr 20, 2026

Hi Briony,

Thank you so much for your kind review 😊
We’re really pleased everything came together nicely for you and that you felt well looked after along the way.

Thanks again for your support, we really appreciate it 🌿

Best regards,
The Teak Store Team

Apr 14, 2026

Fabulous quality table and chairs and…

Fabulous quality table and chairs and excellent customer service! Highly recommend this company.
Delivery was arranged and we recd a phone call on the day to confirm a rough time once he was just over an hour away. Simply could not ask for more. Thank you Richard.
We intend to spread the word.

13 April 2026

Unprompted review

Reply from The Teak Store

Apr 20, 2026

Hi Julie,

Thank you so much for your lovely review 😊
We’re really pleased everything went smoothly on the day and that the update call was helpful, it just makes things a bit easier all round.

It’s great to hear how happy you are with the set, and we really appreciate you wanting to spread the word.

Thanks again for your support, it means a lot to us 🌿

Best regards,
The Teak Store Team

Apr 11, 2026

Would definitely recommend!!

Such a lovely experience. My mother-in-law ordered us a table and chairs and they were absolutely brilliant quality. The owner of the business himself delivered them on the day before Easter Sunday so we could have a big lunch with family outside! He even threw in a few free chair cushions which was really so lovely and unexpected! Could not recommend more!!

4 April 2026

Unprompted review

Reply from The Teak Store

Apr 20, 2026

Hi Catherine,

Thank you so much for such a lovely review 😊
We’re really glad everything came together in time for your Easter get together, that sounds like a perfect way to enjoy it.

It means a lot to hear how pleased you are with the furniture, and we’re really happy it’s gone to a good home.

Thank you again for your support and recommendation, we really appreciate it 🌿

Best regards,
The Teak Store Team

Apr 10, 2026

Excellent customer service and great quality furniture!

We had excellent service from Richard at The Teak Store. Our first delivery slot had to be rearranged due to M5 issues but Richard then delivered on a Sunday to get our furniture to us quickly. And we love our table and chairs, which is excellent quality.

29 March 2026

Unprompted review

Reply from The Teak Store

Apr 20, 2026

Hi Catherine,

Thank you so much for your lovely review 😊
We’re really pleased everything worked out in the end and that you’re happy with your table and chairs. Sometimes things don’t quite go to plan on the road, but we always do our best to get things sorted as quickly as possible.

Thank you again for your support, we really appreciate it 🌿

Best regards,
The Teak Store Team

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