TheSpiderShop Reviews 

Fantastic service. Always amazing spiders. Shipping is top notch. Would recommend to all.

Great communication, reliable shop! They replied very quickly and answered all my questions. I ordered an acrylic enclosure first and now the spider and green bottle flies arrived. All securely packaged, all alive and well. Thank you!

I won't go into detail but had a misunderstanding when it came to my vouchers and Sam Evans (one of the admins) sorted it out for me promptly and also helped me out with a good will gesture. Excellent customer services, great packing spiders come healthy and an overall great business. Will continue to buy from them in the years to come.

Literally the most competitive prices you’ll find, backed with second to none service and aftercare, any time im looking for a new T, the Spider Shop is always my first port of call

Simply can’t recommend this place enough

I have been keeping and breeding invertebrates for as long as I can remember, and the fact there are people out there with the same passion as me is brilliant. I’ve been using the spider shop for years for this reason…there the best. As with my recent orders I was talking to one of the team Sam Evans and it was a pleasure 🕷️.

The spider shop send my parcels perfectly packaged and my tarantulas arrive safe and healthy. I’m new to the hobby and if I need advice or help they’re just a phone call away and happy to help! I highly recommend

My tarantula slings, enclosures moss came on the day as promised.
Communication excellent.
I would deffo recommend
Thank you

Excellent service and communication. My slings arrived alive and healthy. From the look of the slings and the care of the packaging, you can tell these guys care for their t's and business. I am extremely delighted with the whole process and will definitely be ordering again from you. Many thanks and a fantastic job you're doing. Much love ❤️

I've been shopping here for some years now, and I don't recall ever having a bad experience. These guys care for their tarantulas and their customers and always go the extra mile.
All tarantulas have always arrived well packaged, insulated as needed aswel as looking very healthy! I am confident each time I make a purchase through their store.
They're also very easy to get in contact with if you have any questions.
I shall always be recommending this shop when people are in need of some tarantula goodies!
Thank you for all the work you guys do!

Wow just wow thankyou so much loved my 90 pound box will be back

WOW...ordered my daughter a jumping spider and katydid for her birthday ...packaging amazing and both doing well...then I decided to order a £30 mystery box for myself ,safe to say I wasn't disappointed 😀.
11 out of 10 I'm so happy with my new family 😁.

Awesome shop really helpful and trustworthy will be buying again in the future thank you again spider shop Mr BJ WALKER 😁😺

Repeat customer of The Spider Shop, and they definitely went above and beyond this time for sure 👍

Picked up a couple of their 20x30 arboreal acrylic enclosures from a friend (used and 2nd hand), but she had lost the acrylic top vents for them.

Reached out to TSS on the off chance they could sell me some, and in no time at all, they had rummaged through their "spare parts" for me and found what I needed.

Not only did they sort me out with the vents, but all they asked was that I covered the postage, and they'd supply them free of charge !

Arrived overnight, and both panels are brand new with the protective film still fitted 😳.

Amazing service as always, and wouldn't hesitate to recommend them to anyone, both for their stock of animals or accessories (I've bought both from them in the past).

Thanks again !!

2 jumping spiders brought from this place. Both have died after only 6 weeks. All my others are perfectly fine. Refusing to understand the issue and are saying it is my fault. If my others from different breeders had also passed then yes I understand I was probably my error. But 2 spiders purchased from the same company 3 months apart both pass away after only 6 weeks and they refuse to accept any possibility of any possible issue with their breeding/breeders. Very very unhappy I’m now £40 out of pocket with no spiders to show for it and no explanation as to what has happened to them be told the enclosure they housed the second one in is not suitable. So my question is why keep e spider in the enclosure with adequate decor if it was display only? Surly a standard vile container would be sufficient to display said spider! Will never ever purchase form here again and will give my honest review when asked about this company! Claim there is no issue with there stock but they can not guarantee it when they ship them to small! I2 i3 at a push
Clearly maths is not your strong subject as you stated 15 weeks after the show. A show that happened June would be impossible to be 15 weeks afterwards! The Wigan show was the only north west show so proof you have not correctly read the issues. I requested details to make an official complaint to be ignored instead you rather embarrass yourself and show poor customer service with rude and arrogant responses.
A bit of common courtesy would not go a miss but instead of asking more questions regarding the issues your straight to defend so that clearly implies you have had this issue before but only care about people’s money rarther than the livelihood of the spiders themself or your customers! Appauling service and you’re embarrassing yourselves as a company.

The tub was perfectly fine as you had clearly housed it in the tup and not just for the show as was full of decor and an adequate nest was made. You are looking for every excuse to not take responsibility as mentioned my others from other breeders of the show all perfectly fine! A long time has not passed as I purchased in June and simply stated 2 spiders from you have both passed after the same amount of time which seems a little bit coincidental that 2 different spiders purchased from the same place at different times both pass after approximately the same time scale. Fed on fruit flies purchased by you! So it’s either your flies or your spiders! The others are not fed fruit flies purchased by you they are fed on meal works or green bottles!
But as you said you don’t breed the spiders so maybe you should question your breeders!
This is review is live for everyone to see including your response. Poor customer service and out right blame for others. You have not mentored anything about the ts I had from you passing too! All but 2 out of 6 passed away! Which I called and reported and asked for advice. I also email the day the first arrived and asked when she last ate which was ignored so you do not deal with issues promptly at all so why feel the need to lie? I will be happy to attach the emails here for all to see! No need for you to reply here when you can’t reply to emails. I will be have to provide the full email thread for the public to see and how you stop responding. The only person in the wrong here is you. I have reached out to others to see if any other issues with ts and other spiders from your shop. Absolutey appalling customer service.

The constant back and forth is not making you look any better your blaming for the enclosure of the second but nothing about the first one! The pot had adequate ventilation as I added it myself as you had no ventilation holes in there at all! And considering the web best was made it was in there long before the show. As I stated to you I did not chose the spider at the show it was handed to by a member of your staff when I asked for a female jumping spider as there was a large crowd so actually trying to check the spider prior to purchase was not physically possible.
You have no guarantee that there is no issue with your breeders as you have not checked considering I only emailed yesterday

Also please state were I have threatened a negative review! I have left this review due to your poor customer service and refusing to acknowledge again still no details for head office or anyone else to discuss this with as your very arrogant!

Brilliant shop I ordered my first spiderling deluxe edition ordered on the Friday arrived by the Tuesday. One of the spiderling was doa but I emailed them and had a prompt response and was sorted for me straight away

I have been using The Spider Shop since 2018. Absolutely brilliant shop, easily contactable on the phone. I messed my order up twice by clicking on wrong address (as I have saved addresses) and they corrected this without no complaint.

Back in 2018 they sent me a tarantula that was smaller than described, however, when I said this to them, they chucked me in a freebie on my next order with literally no problem at all.

Their packaging always comes well insulated and padded for the safety of the tarantula. They will not send them when the weather is too cold for the wellbeing of the tarantulas.

The tarantulas are very healthy and I have never had a DOA.

Most trustworthy spider shop. Great equipment, brilliant prices etc.

After unfortunately receiving a spiderling that did not survive the journey I was given a heartfelt apology and the resolution of having another delivered today. Happily the new one arrived today, very healthy looking, alert and much bigger than the one I had ordered. Thankyou very much for great customer service, im sure I will be placing more orders in the near future 😀

I have ordered two scorpions and one colony of isopods (magic morphs) from these guys plus their different substrates, leaf litter and equipment (tongs,rock, water bowls ect). I cannot fault them. Even when my delivery of isopods turned up with massive dents in the packaging they were very helpful and even asked to be updated on their health once settled in their new home, when told a few had died they offered to send out another colony in my next order and so they did too, very thankful. They turned up with my second scorpion (nebo, always wanted one). My two nippers are settled in really well and are in perfect health. Absolutely love the scorpion cave of their own design and it was a blessing to see no mould lines or extra resin bits to dremel off, which seems to be the norm now with a lot of companies. The substrate is AWESOME. My hetrometrus loaticus especially loves the forest substrate and the arrid stuff is worth it weight in gold, my Scorpio Marus can now dig stunning burrows and not have it collapse and I don't have to mess around with drying excavator clay, bonus!

Spider never arrived. They blame me for the cock up of the royal mail and refuse to refund me. Not even an 'we'll send you another one'. Second time ordering from them and had issues the first time round. I'm sure their spiders are lovely, if they arrive

I received my H.spinifer scorpling this morning at 7.30am. The package was labelled nice and clearly live specimen and the packing was brilliant. There was no bouncing around inside of the tub my scorpion came in. He is in excellent health He was very calm and didn’t seem stressed at all from his travels. He’s now in his new home in his burrow and chowing down on a prekilled pin head cricket. Very very happy with the service I received. Nothing was too much trouble and continued help and advice was offered. Very highly recommend The Spider Shop and its critters!