The Secret Garden Designer Jewellery Reviews 

1,507
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

What an amazing service from The Secret Garden. I ordered a beautiful Nicole Barr necklace, after receiving a marketing email from The Secret Garden (it shows they work)! I placed the order on a S... See more

Rated 5 out of 5 stars

The Secret Garden is my favourite place for jewellery gifts - whether I’m treating myself or others. I’ve been a customer for over 20 years! Milena has an eye for something just a little different a... See more

Rated 5 out of 5 stars

Ordered a troll bead for a special birthday, arrived really quickly & recipient was delighted. Have just ordered second one as last minute gift paid extra for next day delivery arrived on time. Will... See more

Rated 5 out of 5 stars

Excellent service speedy delivery. Attractive design lovely coloured bench. Very lightweight however so time will tell if it lasts. Not 100 percent sure worth price. But that being said would buy aga... See more

Company details

  1. Jewelry Store
  2. Jewelry Designer
  3. Watch Store

Written by the company

The Secret Garden is a jewellery business in Basingstoke owned and run by Milena. Milena imports jewellery: silver and semi-precious stones from Italy and Mexico, and Baltic amber from Poland, as well as designs her own range (Milly 925).


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,507)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kit Heath Jewellery

I ordered a bracelet and necklace for a birthday present. I rec'd an email to say the necklace was discontinued. I phoned TheSecretGarden and the ladies were so helpful in recommending another one which I ordered. Everything came the following day and with a lovely gift bag too. I would recommend them to anyone.

26 January 2021
Rated 5 out of 5 stars

This is the second time I have bought…

This is the second time I have bought jewellery from the secret garden & I am absolutely delighted with my purchases.
I would 💯 recommend this beautiful jewellery shop & their staff are always on line to help with any questions.
Highly recommend.

25 January 2021
Rated 5 out of 5 stars

We were very impressed with the…

We were very impressed with the service. An ordering mix up (on my behalf) was dealt with satisfactorily. Our order arrived promptly and securely packaged. Our local jeweller has discontinued Trollbeads so I had to look online. I will recommend you to friends and family.

5 January 2021
Rated 5 out of 5 stars

Quick

Always place my orders online and received my orders quickly. Have been prompt and helpful when I’ve had an online query

5 January 2021
Rated 5 out of 5 stars

Highly recommended

What a find this shop is. I have been in this wonderful shop and I have used their website to buy Trollbeads. Milena and Caterina are both lovely ladies and so very helpful. I highly recommend this company their range of jewellery is fantastic and the customer service outstanding.

5 January 2021
Rated 1 out of 5 stars

Disappointment with customer service

Disappointment with customer service. They refused to accept the return of a pair of earrings despite the fact that, due to the pandemic, it had not been possible to view them before purchase. If it had been possible they would not have been purchased in the first place.

1 January 2021

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