The Secret Garden Designer Jewellery Reviews 1,505

Ordered some earrings which were delivered quickly & as I was offered a discount the price was good as well.

Great service, and lovely to receive the branded gift bag along with my purchase.

I ordered 2 items from The Secret Garden and my experince on both occasions was simply perfect : great customer service, items just as described, well wrapped and safely arrived.
I will definitely be a returning customer.
Thank you again !

As always the goods arrived as expected and in perfect condition. Secret Garden are my "go to" for Troll beads. Highly recommend the company.

As always the goods arrived as expected and in perfect condition. Secret Garden are my "go to" for Troll beads. Highly recommend the company.
JSp.

Absolutely delighted with my purchase & the cost, I love my necklace I have been looking to replace a lost one for a while and I found it on your website the quality is great and a good price 😀

I love my necklace I have been looking to replace a lost one for a while and I found it on your website the quality is great and a good price. Excellent product and service as always, thank you!!!

I found the perfect birthday gift at this jewelry store—a beautiful bracelet for my friend. The special packaging added a touch of luxury, and the fast delivery was impressive!

I ordered Kit Heath earrings for my girlfreinds birthday which turned out to be faulty. After agreeing they would be exchanged I was told I'd be given the replacement by the next day. It's been nearly two weeks and I've been told they mistakingly used the wrong postal service and it's on the royal mail and there's nothing they can do. I've also been given a winking face emoji when dealing with my discrepancy which is highly unprofessional. I understand that the RM is stressed, but I bought them with the agreement that I'd receive them by a certain date for an event. I have emails to clarify this.

great jewellery and price - Very pleased

Ordered a troll bead for a special birthday, arrived really quickly & recipient was delighted. Have just ordered second one as last minute gift paid extra for next day delivery arrived on time. Will certainly be using them for my troll bead purchases in the future

Went way above normal service so helpful I couldn't believe it thanks so much

I was disappointed with my Trollbead bracelet purchase, having requested a slightly larger bracelet I received one which was much larger. Will not be buying bracelets from here again.

excellent customer service and attention to detail. also swift dispatch. thank you.

I love my necklace I have been looking to replace a lost one for a while and I found it on your website the quality is great and a good price I can recommend you

Fantastic people to deal with, nothing is too much trouble. Good value

Disappointed I ordered troll bead earings on 3 rd Jan 2022. Money taken told order on way. Then told week later out of stock. I received e mail asking if wanted to reorder items or wait until back in stock or whether want refund. I hate sites that take money for products that they do not have in stock . I think it is miss selling a product. As the item was intended for a birthday gift waiting week has meant the recipient is without gift as I do not not have enough time order from elsewhere and also have wait money be refunded. I will update my review once my money has been refunded. At present would not recommend purchasing from this site.

Customer service at it’s very best. All my troll beads will be ordered from The Secret Garden in future. Thank you very much. Sue.

Amazing charm, came very quickly and was very impressed! Made an amazing gift.

Always friendly, helpful, efficient and reliable service.

Great service really good communication and a nice product will definitely buy from them again