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The Proper Tea Co Reviews 

314
•
TrustScore 5 out of 5

4.9

Tea Wholesaler
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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the impressive selection and high quality of the teas, noting their delicious and flavourful blends across various types. Many people highlight the straightforward ordering process and the prompt, reliable delivery service, often receiving their items quickly and well-packaged, sometimes even faster than expected. Reviewers appreciate the consistent quality and the evident care the company shows for its products, with many finding the teas superb and the descriptions accurate. Customers also frequently mention the excellent value and the overall efficient service, which often leads to repeat purchases due to their satisfaction with both products and experience.

What people talk about most

Product

Consumers find the product to be positive, with many praising the great quality teas, excellent blends, and... See more

Quality

Customers consistently note positive experiences with quality, praising the great quality and delicious taste... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, often highlighting its speed and... See more

Order

Users describe positive interactions with the ordering process, highlighting its ease and simplicity.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality teas at a great price, all packaged in good sized bags with clear labelling of contents. Order was dispatched quickly. I've finished one bag of Spiced Chai already, fortunately I bought... See more

Rated 5 out of 5 stars

So pleased I discovered The Proper Tea Co at the West Malling Farmers Market. I now own 6 different herbal and floral teas - each one is delicious - which get me through my work day. Very pleased with... See more

Rated 5 out of 5 stars

Amazing tea. Fast delivery and a wonderful range of teas. Obviously a company who care about quality and share their passion for tea. Highly recommend. The Winchelsea Warmer is a particularly f... See more

Rated 5 out of 5 stars

We have been buying tea from The Proper Tea Co for a few years now and it is high quality tea, our new favourite blend Is citrus and bergamot, along with the Russian caravan. There are so many differe... See more

Company details

  1. Tea Wholesaler
  2. Tea Manufacturer

Written by the company

The Proper Tea Co is a small, independent tea merchants formed in 2013 and based in the East Sussex village of Pett near Hastings. We retail and wholesale over 80 fine and exciting loose teas. You will find us at various farmers' markets and special events in the South East of England as well as trading through our online store www.TheProperTeaCo.co.uk We also stock a range of innovative and design led teaware to enhance your brewing experience!

Contact info

4.9

Excellent

TrustScore 5 out of 5

314 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(314)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great value compared to competition

Ordered a mixed selection of black teas to try as the prices where consistent, arrived a few days later nicely packaged. Seems like decent quality loose leaf so see how they taste now. Just tried the Ceylon orange pekoe absolutely superb.

22 August 2024
Rated 5 out of 5 stars

Excellent fast service as usual

Excellent fast service as usual. I love the Nilgiri tea ‘ it’s nice to ring the changes. A gentle black tea. Trying hibiscus tea as I had a great cup at a festival recently.

17 August 2024
Rated 5 out of 5 stars

Great tea

Great tea. I buy tea for my daughter and myself and we love your teas and the lovely cups with strainers and lids which make a perfect individual brew of choice. Easy to order online and prompt delivery with no unnecessary plastic packaging.

17 August 2024
Rated 5 out of 5 stars

Just bought 2 Teas form here at…

Just bought 2 Teas form here at Aylesford Food Market (Hastings Breakfast Brew & Vanilla Black Tea). Tried both already at they are immense!!!

This will be my go to supplier for loose leaf tea from now on. Amazing flavour and Local. Win Win!

18 August 2024
Unprompted review
Rated 1 out of 5 stars

I didn't place an order and I am not…

I didn't place an order and I am not Michelle.

22 July 2024
The Proper Tea Co logo

Reply from The Proper Tea Co

We're really sorry about this error. The order is a genuine order from one of our customers who had obviously mistyped their actual email address and inadvertently the resulting address is yours.
All their other details will have been correct as the order was paid for and delivered. Unfortunately the email address given for an order is then automatically contacted by Trustpilot a few weeks later to prompt a review - which we now see must have happened to you. We are really sorry for any upset this may have caused you but hope you can see that it is an error not of our making but simply a genuine slip of fingers on a keyboard by one of our customers. We will ensure your email address is removed from our system.

Rated 5 out of 5 stars

I can only recommend The Proper Tea Co

I can only recommend The Proper Tea Co. for an excellent loose leaf Earl Grey. Fantastic taste.
I was given a packet of tea as a present. Now I treat myself to the Earl Grey and enjoy it daily. I even purchased a colourful mug and infuser. The icing on the cake!

4 April 2024

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