Simple and just like the Old Days, picking draws for the weekend could not be easier . Simple and very secure process setting up the account . Really easy process doing thePools . I wanted to j... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The chat line was helpful but your system of advising people of a win needs some improvement, I think. The email does not say how much - perhaps understandable, for security reasons - but your websit... See more
Company replied
After having some major problems with my account which I've documented on here I was contacted by Rita in customer care. Rita was extremely helpful in sorting the problems out and certainly restor... See more
Company replied
I really appreciate the pools site as they have a large variety of low RTP casino games which are good for high winnings. Collette offered me amazing support today as promotions team hasn't credited m... See more
Company replied
Company details
- Gambling Service
- Betting Agency
- Casino
- Lottery Vendor
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Written by the company
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games. From the classic Football Pools and Gold Rush to our online casino and sports offering, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Contact info
United Kingdom
- Support@thepools.com
- www.thepools.com
4.4
Excellent
1K reviews
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Friendly and helpful!
The Pools Support Team are always friendly and helpful. Karen is one of the 'non-robotic' members of the team who has answered my latest question promptly.
23 March 2026
Unprompted review
Reply from The Pools
We appreciate your kind words about our colleague Karen's helpfulness and friendliness. We're happy to hear that you received prompt and personal support. Thank you for your feedback!
I’m a big fan of the pools ever since…
I’m a big fan of the pools ever since my Mum won in 1960 and when I was old enough to play I have done it ever since not that I’ve even won a shilling so here’s to next week hopefully one day I will win for the sake of my kids and grandkids 🤪
14 March 2026
Reply from The Pools
We appreciate your long-time support and are delighted to hear of your history with us since your Mum's win in 1960! We acknowledge your dedication, and we wish you the best of luck in future games for you, your kids, and grandkids.
Playing one year on this website I have…
Playing one year on this website I have made so far 150 withdrawals and over grand deposits … absolutely scam ..
21 March 2026
Unprompted review
Reply from The Pools
Thanks for leaving a review, as a reminder your total deposits can be found when you log into your account to review. All of our games display their RTP (Return to Player) information, and every spin operates using a certified Random Number Generator. This means each result is completely random, fair, and not influenced by previous spins or player behaviour. We understand it can be frustrating when luck isn’t on your side, but we want you to feel confident that the games are running exactly as they should.
Julie the agent was absolutely…
Julie the agent was absolutely fantastic 👏
21 March 2026
Unprompted review
Reply from The Pools
We're happy to hear that you had a fantastic experience with Julie. We appreciate you taking the time to share your positive feedback!
Great live chat service and solved my…
Great live chat service and solved my issue....I hope!
19 March 2026
Reply from The Pools
We're happy to hear that our live chat service was helpful and addressed your issue. We appreciate your feedback and hope for a positive outcome!
Great bookie
Great bookie, been around yonks.
Good odds and easy to navigate their site.
Some great offers too!
14 March 2026
Reply from The Pools
We're happy you find our site easy to use and appreciate the great offers and odds. Thank you for your long-term support and positive feedback!
Needed to cancel after many years
Needed to cancel after many years, which was handled professionally and courteously
11 March 2026
Reply from The Pools
We appreciate your long-term player and we are sorry to see you leave and would love you to return to play in the future. Thank you for your feedback.
Step back in time
I miss the pools,my father used to do.
New Generation of games and Lucky Glover picks each week,bring back the excitement of Saturday.
Why not step back and choose the real game,like myself.
20 March 2026
Reply from The Pools
We appreciate your feedback and are glad you enjoyed your experience. We acknowledge your sentiments regarding the games and excitement of the past, and we value your perspective.
Love to play with pools.
9 March 2026
Reply from The Pools
We're happy you enjoy playing with pools. Thank you for sharing your positive experience with us; we appreciate it.
Excellent customer service
I emailed to cancel my mum's account after her death. Within an hour and a half I had an email confirming everything was sorted. The email was very kind and not just a standard template. Thanks Denis, I'm grateful for your help
19 March 2026
Unprompted review
Reply from The Pools
We are deeply sorry for your loss. We appreciate you bringing this to our attention, and we're grateful that the account cancellation process was handled smoothly and with care. Thank you for your feedback.
I chatting with Steven today about a…withdrawal problem
I chatting with Steven today about a withdrawal issues
He was very polite and quick and sorted my problem out very swiftly
19 March 2026
Unprompted review
Reply from The Pools
We're happy to hear that the withdrawal request was resolved swiftly and that you found your interaction with Stephen to be polite. We appreciate you sharing your feedback.
Reply from The Pools
Thanks for your positive reply Wendy. We are glad you are enjoying the service you received from our Player Support Team. Looking forward to you returning to play.
Excellent Service from Sharon very…
Excellent Service from Sharon very helpful. Thanks
17 March 2026
Unprompted review
Reply from The Pools
We're happy to hear that you found our service helpful, we will pass on the feedback to our Player Support Colleague Sharon. We appreciate you taking the time to leave us this great feedback.
First time playing
First time playing, seems like a good site with lots of games. Only down side is the time im waiting for my withdrawal. Due to this I probably won't play much.
16 March 2026
Unprompted review
Reply from The Pools
We appreciate your feedback and are glad you like our games. We're sorry about the withdrawal time and any inconvenience it caused. We aim to complete withdrawals within 48 hrs, although it is usually a lot sooner. Currently our average withdrawal processing time is within 3 hours of your request. Once your withdrawal has been processed it will usually appear in your bank account within a number of hours although it can take up to 2-5 working days, depending on your bank.
Reply from The Pools
We're happy to hear that you found Karen in our Player Support Team so helpful. We appreciate your positive feedback and your time.
Great customer service
I had an issue with my free spins not being credited automatically, but Karen was really quick to resolve this on the online chat
16 March 2026
Unprompted review
Reply from The Pools
We're happy to hear that the issue with your free spins was resolved quickly through our Player Support Colleague Karen. We appreciate your feedback and are glad we could assist you!
Reply from The Pools
Thanks for your positive reply Mark. We are glad you are enjoying our Casino games. Looking forward to you returning to play.
Good 👍thank you 😊
4 March 2026
Reply from The Pools
Thanks for your positive reply Martin. We are glad you are enjoying the service you received from our Player Support Team. Looking forward to you returning to play.
Great customer service
Great customer service. Denis dealt with my query extremely efficiently.
13 March 2026
Unprompted review
Reply from The Pools
We're happy to hear that our Player Support colleague Denis was helpful and efficient in addressing your needs. Thank you for sharing your positive experience with us.
Sharon was very understanding and…
Sharon was very understanding and sorted my query really quickly unfortunately as I didn't get the free bets I was expecting I can't give the pools a high score at this time
13 March 2026
Reply from The Pools
We appreciate your feedback and are glad the query was quickly sorted by Sharon. We're sorry the free bets weren't received as expected, impacting your rating.
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