thepccustomiser.com 

gone bump - pointless offering 3 years warranty if your not willing to stick around.

I’ll agree whole heartedly with James’ review. I applied for the position of Repair Technician / help desk manager and unfortunately got the job!

I was previously self-employed and actually closed my business down to secure the job, that way there would be no conflict of interest - I dealt with customers face to face with my own business and it was good and did well! I was then put under Jason to learn the ropes, learn the systems that the company used and then inevitably take over. The work load was always ridiculous, while being expected to perform all of the repairs you were expected to man the phones, deal with all of the RMA’s and to answer amazon and eBay... in an 8 hour day. Jason had an awesome sense of humour, took it on the chin and remained professional even though the company was going down the pan and it was clearly affecting him and quite frankly they treated him like trash.

In my short few weeks at this Omni-shambles of a business I’d noted that neither director knew anything about computers, they knew about numbers and that was about it. I think they were good in acquiring parts etc, but then again the manufacturers want to sell soooo that was easy too! The director who actually turned in to work had a short fuse, within my first week I was working overtime to catch up on some bits and I heard a god awful crash and cussing coming from his office, clearly threw his toys out of the pram.

In the evenings I would be dealing with Amazon, eBay, emails to the support team, all because it was hugely understaffed, I have two children and this was genuinely my dream job, helping other people with their computers, what it turned out to be was a like it or lump it attitude, not the fact that your misses wants you to sit down and have dinner, or spend time with the kids! I left as I could see it was a sinking ship, the attitude of Carl (director) was disgusting. Didn’t care about anything but money, that was it. I can’t comment on Tim as i had only ever spoken to him on the phone, but again, product numbers aren’t a knowledge of PC’s and how they work!.

Carl once gave a lecture to the build team while I was there and expected me to throw them under the bus, they weren’t the issue! His money grabbing standards were! Everything was rushed in every department! People were pushed to the absolute limit to do everything, again money! Squeeze every last bit of enthusiasm out of the employees in an industry that thrives on the overly knowledgable, nerdy, game lovers.

Funniest thing is someone who lived about ten miles from me who built the odd pc took the job I did, looks like he’d been stealing from them for quite some time as every week he’d be selling brand new Corsair 120mm fans, Galeforce fans, Ryzen Heatsinks and much MUCH more on Facebook.

The directors would probably like to forget how they had an amazing company and screwed it up, but the internet never forgets!

TERRIBLE AFTER SALES SERVICE - NOW IN COURT.
The PC cost just under £700 and was described as an Ultrafast Gaming PC, but upon delivery it was extremely slow and wouldn't run MS Word let alone gaming software. They were extremely difficult to contact and didn't answer the phone for days at a time. Eventually after weeks of trying to fix the PC over the internet it was decided it would have to be returned. When tehy received the PC they said there was nothing wrong with it but, that this was a low-spec budget PC and if we wanted a gaming PC (or indeed one capable of running MSWord without freezing) we would have to pay another £700 to upgrade the graphics driver and other components. Reluctantly we agreed, but after the "upgrade" it was even worse than before. Then, after their attempts to fix it over the internet they managed to delete the entire operating system and driver software so that it wouldn't boot up at all. Upon returning it for a second time they said the PC was damaged in transit, that it was beyond repair and that the warranty was voided. Although they had arranged the courier they refused to claim on the courier's insurance. They therefore had the PC, my money and the contract with the courier. Despite pressure from my bank and Paypal they refused to refund my money or supply a replacement computer. I have had to file a claim under the Consumer Rights Act 2015 and the matter is now awaiting a court hearing date.

No response at all for repair that is covered under their warranty.

No response after a power supply problem, still under warranty.

Honestly 5 stars is not enough. Top customer service.
Bought in specific parts for my build that they don't stock.
Superb.

An excellent service and great after service

I have had my 16gb i76700k GTX1070 rig built specifically for gaming, mods and video editing for 6 months now and I just thought I would take time out to write a long deserved review. They built me a powerful, graceful Leviathan, perfect in every way - cleanly built with impeccable cable management and aesthetics.They offer a superb range of high quality parts and build costs that at the time of purchase were virtually incomparable. A few custom tweaks on an existing build on their web page and a few emails to their customer service (which is ace) and after less than a week I was unboxing the best custom PC build I had ever seen in the flesh (and I've seen a few).

I have been in gaming nirvana ever since!

The pc customiser is the best in the business for building computers and they are always there to help you out when you need to ask them any quest that you like. They can beat quotes too what is amazing to and give you free stuff to like I got free headphone. :)

Great experience. Perfect if it's your first time buying a PC, no question is left unanswered due to the organisations timely and meaningful replies by both email and phone call. Delivery is prompt and the product is handled with the greatest of care from start to finish. Truly perfect be it for a few parts or a high-tec PC.

The best customer service ever! The friendliness of the agents is outstanding. Absolutely love it. (This is not a fake review, they are actually amazing).

Quality products by great price, what else can you wish for?

After shopping around for a computer (including pricing separate components), I happened upon The PC Customiser. Whilst the pc was slightly more expensive than individually purchasing the components, the 3 year warranty and ability to pay on finance sold me on it.

I received excellent, personable customer service from the team when contacting them with questions. Shout out to both Lee and Jade for that.

The PC was built and delivered in one week (ordered on Monday, delivered on Friday) in perfect working condition.

I'm incredibly happy with this company and my purchase, and I wouldn't hesitate to recommend them to anyone.

One of the best and cheapest custom PC companies out there on the market, would reccommend 100%.

This company is great and delivery was super fast and were helpful through the whole process . All messages were answered in hours and I would recommend them every time .

A very smooth transaction from start to finish. Good communication.

Quick and easy to deal with. Good quality product that was exactly what I asked for.

I bought a gaming pc with 16gb ram and amd fx8370 processor. Got this for a very good price. The pc works great and I'm extremery happy with it. I use it regularly and it doesn't fail on me. Delivery came on time and was parcelled well. Excellent seller.

It was one of the best price/quality available within Europe at the time of purchase. Ordering was smooth and simple. PC was delivered in time as promised. I had also some technical questions (wanted to install ultra silent fan instead of the original one), staff was very friendly and helpful. No drawbacks at all. I would recommend.