Stella Nova Copenhagen Reviews 

International customer and purchasing from this company has been unnecessary stress!! Customer service isn’t helpful and their phone lines are never open.

I am an international customer. Complete disaster. Customer service just closes off completely for 2 weeks, pick up no phones. Then they send “someone is sick” do there is delay. Very professional. The return portal should be avoided at all cost, you pay €12 to return and get no label. After multiple emails I got a return label… from another customer in another country! You cannot believe it. Also received a dress which was described as lined, but there was no lining, the ruffles were a lot smaller in real life and it looked cheap. As of now they robbed me of €237,99 because there are so called “makeup stains” but I have photos of the dress before returning it with the tag and without stains. Hello?! Avoid this webshop at all costs. It will shorten your life!

This company is outrageous and completely out of touch with the customer service experience. I made a purchase on the website out of love for the clothing designs and had a poor experience. They were deceptive in the fees and after claiming my package was lost, they kept the shipping fees. They did not offer to reship items or offer any kind of compensation to reorder. The customer service agents are nonchalant and did not offer reassurance whatsoever. I’m disappointed in this experience because I truly wanted to try the clothing.

Do not return anything. They will steal your merchandise and will not refund you. Cute clothes but not worth the headache.

I found the brand in the beginning very interesting and decided to order a piece. I ordered per sizing guide and advice on the website and the sizing were way off. Way too big. So I decided to return it. However there is no automatic return process. What I did was just to send the parcel myself. The parcel got apparently lost and of course Stella Nova "has no responsibility on that". Although providing a good service experience would be in a serious companies interest. 30 euros lost from shipping 100 euros lost from the actual item. And it is my responsibility.

No, I wouldn't recommend Stella Nova or come back again.

My order was shipped the day after i placed it and the item arrived 3 days later in a perfect shape! I am more than satisfied! Would recommand the store without any doubt to my friends!

I understand return policies are in place to be respected, but I would expect a store that sells medium/high priced fashion to make some exceptions if the situation warrantees it. I am an international customer and I do not recommend this company to anyone.