The Moving Portal Limited Reviews 

425
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service and praise the friendly staff for their incredibly helpful and supportive attitude. Reviewers appreciate the prompt communication and regular updates received via text, email, and the online portal at every step. Some reviewers were happy with the comprehensive, in-depth reports that clearly explained all findings and outlined necessary next steps. People also noted that the surveyors were extremely thorough, taking extra time to follow up with phone calls to discuss concerns. Consumers found the entire process exceptionally smooth and reassuring, turning a potentially stressful situation into a remarkably easy experience.

What people talk about most

Service

Clients share positive opinions on service, highlighting an efficient, fast, and professional process from... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, speed, and professionalism... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, straightforward, and easy... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the quick responses,... See more

Customer communications

Reviewers highlight positive aspects of contact, expressing appreciation for the proactive communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the Moving Portal whilst helping me resolve and issue with the surveying company. They are always quick to respond to emails, always answer the phone and everyone I spoke with was... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from The Moving Portal…would highly recommend. I was kept up-to date via their easy to understand portal and emails at every stage, and my lever 3 building survey was extrem... See more

Company replied

Rated 5 out of 5 stars

Andrew was great. Very helpful and insightful for an after visit chat to a human, just to talk through his findings. The content of the level 3 report at near 60 pages is thorough and covers almost... See more

Company replied

Rated 5 out of 5 stars

Survey was easy to sort and they discussed in full the different levels instead of trying to upsell like other companies. Afterwards my surveyor called and went through the whole survey with me, putti... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Chartered Surveyor
  3. Surveyor

Written by the company

Services: At the Moving Portal we operate a national panel of RICS Chartered Surveyors throughout England, Wales and Northern Ireland. The Moving Portal receive instructions from Mortgage Brokers, Independent Financial Advisors, Estate Agents and Solicitors. We provide RICS Home Surveys Level 2, Level 3 and Independent Valuations, allowing a simple and easy customer journey for our mutual clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

425 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(425)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

Level 2 Survey

The surveyor Jamie completed a level 2 survey for me and by the end of that day I had a copy of the report, it was extremely through and was written so that I was able to understand it. I did have a few concerns with a couple of issues that came up so spoke to Jamie and he explained and put my mind at ease and said if I needed to speak to him again I was more than welcome to ring him. I highly recommend using this company if you are buying a property.

2 June 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Good experience

Good experience overall, the portal is easy to use, communication is straightforward, transparent procedure and costs. We did 2 Level 2 surveys which were most insightful and had the major impact on our decisioning and negotiations. Recommendations!

16 May 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for your 5- star review! We are happy we could help. We wish you all the best.

Rated 5 out of 5 stars

Happy with the service provided by the…

Happy with the service provided by the portal and the surveyor. We had a level 3 survey. Really useful information and feedback in the report.

14 May 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for choosing us and for sharing your positive experience with others. We wish you all the best!

Rated 5 out of 5 stars

Worthy Investment!!

As a first time buyer, I am very new to the whole process of owning a home. However, this level 2 survey has helped me to know what to expect, regarding what needs to be sorted out before and after I move in. I can see how this also gives me more negotiating power and more confidence in the property I am buying. Ross was very helpful in answering the questions I had and provided a very detailed and thorough survey. This was certainly worth the money and I would definitely recommend this company. Thank you

20 May 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

The survey was carried out efficiently…

The survey was carried out efficiently from start to finish with good communication. Jackie was thorough in the survey and explained everything I needed to know/act upon and gave me some great advice. I can’t recommend this company enough.

27 May 2025
Unprompted review
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Reply from The Moving Portal Limited

Your satisfaction is our priority. Thank you for your 5 star review. We wish you all the best!

Rated 4 out of 5 stars

Survey carried out

Was very good. No complaints at all. Very helpful and exceeded my expectations.

THANK YOU.👍

27 May 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to share your positive experience. We wish you all the best!

Rated 4 out of 5 stars

Moving Portal put me in touch with a surveyor

Moving Portal put me in touch with a surveyor immediately, had a level 2 report done, 82 pages of report arrived in my inbox, a little bit shocked but once I read it and put it into perspective I managed to breathe again. Cannot fault Moving Portal, quick clear communication, clear costing and good recommended surveyor. thank you

13 May 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for choosing us and for sharing your positive experience. We wish you all the best!

Rated 5 out of 5 stars

Great service from the off!

We had a level 2 survey performed by Liz, who was brilliant. Liz called us once the survey was complete, informed us when the report would be ready and also gave us a summary over the phone. Liz then called us a week later as promised to follow up and see if we had any questions. Would fully recommend! Service was great from the first call.

23 May 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to leave us a 5 star review. We wish you all the best!

Rated 5 out of 5 stars

Stress free Level 2 Survey

Great experience with The Moving Portal. We had a Level 2 survey (survey only, no valuation). From start to finish, we were well informed and were invited to ask questions if needed. The Portal itself is super easy to use, and kept us updated once our payment was received, the viewing booked and the results available. Very stress free and informative all round. Would recommend!

12 May 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Excellent service

Excellent service we had booked a survey and paid online easy we recieved a date it was about 1 month after booking only to recieve the survey results less than 2 weeks later very prompt all communications quick and easy to understand

14 May 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much for your review, it is very much appreciated by The Moving Portal Team!

Rated 5 out of 5 stars

Great experience with the team

Great experience with the team, completed the survey in 7 days from start to finish with an in-depth survey perfect for what we needed.

The team gave us a courtesy call when we first booked the survey to explain the process, the surveyor called us the day before to keep us updated - all in all a great experience. Thank you!

14 April 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for your kind words and for choosing us! We wish you all the best!

Rated 5 out of 5 stars

Very easy and straight forward.

The process was extremely efficient and quick. Everything was handled for us, a big thank you to our surveyor, Liz from E.surv for carryinging out our homebuyers survey so quickly. We received a phone call on the day of the survey to give us an overview and the report within 2 working days. Would reccommend.

9 May 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for choosing us and for sharing your positive experience with others. We wish you all the best!

Rated 5 out of 5 stars

Amazing service

Amazing service. We even had a phone call from the surveyor to make sure the report made sense.
Quick and easy to use the portal too

7 May 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for your 5 star review! We wish you all the best.

Rated 4 out of 5 stars

Overall it was good

Overall it was good. Explanation of each content was great.

6 May 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for your review! We wish you all the best!

Rated 5 out of 5 stars

Beyond impressed

We are first time buyers and wanted peace of mind that everything was ok with the property. We were recommended these and are beyond impressed with how quickly our survey got done. Thomas was very helpful. Very detailed report back to us and a quick response. Would definitely recommend this company for anyone wanting a survey done.

1 May 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Very insightful helped me make a…

Very insightful helped me make a informed decision on the property I was hoping to get but highlighting issues that I did not see.

29 April 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for your 5-star review. We wish you all the best!

Rated 5 out of 5 stars

Highly recommended

Very happy with the survey, received a full and very detailed report on property which we aremore than happy with. If you need a peace of mind when it comes to surveyors this company is the way forward.

28 April 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to leave your review. We wish you all the best!

Rated 5 out of 5 stars

Very impressed

Very impressed. Their communication was efficient, polite and helpful. They helped me get a surveyor despite local issues and kept me informed at all times over the period I used them. The surveyors report was, as expected, detailed and straightforward. I would recommend The Moving Portal to anyone.

23 April 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for your 5- star review! We are happy we could help. We wish you all the best.

Rated 5 out of 5 stars

Absolutely amazing work

Absolutely amazing work. The report provided was very detailed and easy to understand. Communication as well were very friendly was available at all times so any inquiries are solved ASAP highly recomended to everyone

14 April 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for your kind words. We wish you all the best in the future!

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