Themodeltreeshop Reviews 505

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The trees are true to type and well made. Also they are the height specified unlike trees from other companies which were sold as 9 cms which actually measured less than 8 cms. I was informed when a... See more

Rated 5 out of 5 stars

Excellent communication and clear reply’s to my questions . Very fast delivery and high quality trees . A little more expensive may be than some but this is a case of you definitely get what you pay f... See more

Rated 5 out of 5 stars

Easy to navigate website, clear information on products, images were true to life. Parcel arrived very quickly and everything was well wrapped for posting. Trees looked as good as they did in picture... See more

Company replied

Rated 5 out of 5 stars

Just received the delivery of my recent order for N scale Beech and Birch trees. The quality of these twisted wire trees is excellent as usual and the bonus is that they look like proper trees in sma... See more

Company replied

Company details

  1. Hobby Store

Written by the company

Established in 2005 we are suppliers of high quality scale model trees and landscaping materials for discerning modellers! Suitable for architectural models, model railways, slot car racing layouts, wargaming, cake decorating, dolls house collectors, gifts............The list is endless!


Contact info

4.9

Excellent

TrustScore 5 out of 5

505 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Half the order missing

Half the order missing. I've emailed sales multiple times with no response.

Edit: This was has now been resolved and the staff were quick to apologies and rectify. For anyone reading this "sales at themodeltreeshop.co.uk" does not appear to be a monitored inbox so if you're not getting a reply "help at themodeltreeshop.co.uk" was responded to swiftly.

26 November 2025
Themodeltreeshop logo

Reply from Themodeltreeshop

Apologies again for the mis-reading your order. We are human and this one was packed at the end of a busy day. We'll look at improving our checks to prevent this in future.

The first (and only) email we got from you was just after 11am today, we replied just before 3pm with an apology and a promise to get the missing items on their way asap.

Rated 5 out of 5 stars

Fantastic website and the layout of…

Fantastic website and the layout of products is great. The standard of the trees are brilliant I couldn't ask for more. A very fast delivery time to get the products to the customer. I would definitely buy more trees from the model trees shop again.

29 September 2025
Rated 5 out of 5 stars

Thank you for a great site

Thank you for a great site. Being able to purchase items from UK and have them shipped to Australia is a real bonus for us. We have limited availability of this type of accessory out here, so thank you. The quality looks amazing and we can wait to see our purchases and use them in the overgrowing dioramas we are making. Thank you also for such a prompt response to our order. Enjoy the Autumn weather, we are entering our spring. Cherio now Paul

11 September 2025
Rated 5 out of 5 stars

Quality products and great service

Excellent communication and clear reply’s to my questions . Very fast delivery and high quality trees . A little more expensive may be than some but this is a case of you definitely get what you pay for . Items arrived quickly and very well packaged. I would not hesitate to recommend this company.

9 September 2025
Rated 5 out of 5 stars

Delightful landscaping items & great service

Browsing online for a gift for a keen 'train layout' relation; I wanted interesting, quality landscaping items. I'm delighted with my purchases which were packed very well and dispatched promptly by RM's 48hr delivery service. I feel their pricing was competitive and the product quality and customer service was excellent. I shall defo use them again.

2 September 2025
Rated 5 out of 5 stars

Superb

Realistic looking products at affordable prices. Excellent service. Fully recommended.

20 July 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look