The Lovely Keepsake Company Reviews 

889
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the remarkably fast delivery service and the exceptionally careful packaging used to protect all of their delicate memorial items. Consumers often highlight that the products are beautifully crafted, of wonderful quality, and successfully bring genuine comfort during very difficult life events. Some reviewers were not happy with the print quality, noting that pictures appeared quite dull, streaky, or did not match website representations at all. A few other people also mentioned that certain items required unexpected adjustments, or that the product sizing did not fully meet their initial expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing items as beautifully made and exactly... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the beautiful finishes and sturdy... See more

Delivery service

People report positive experiences with delivery service, consistently highlighting the impressive speed and... See more

Order

Users describe positive interactions with order, highlighting fast shipping and helpful customer service.... See more

Service

Clients share positive opinions on service, noting that staff are very quick and polite. Consumers appreciate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At the most difficult time in my life I placed an order for a wooden casket for my brother’s ashes. It arrived within just a few days, safely posted and packed with great care. I can’t tell you how th... See more

Company replied

Rated 5 out of 5 stars

I wanted to change the personalisation on the large botanical wedding box as I didn’t like the one in the picture. Louise at customer services was an absolute star in making sure my order was amende... See more

Company replied

Rated 5 out of 5 stars

My Paws2Rescue handmade Christmas bauble arrived today! Over the moon with the quality of this hand made treasure! and knowing my purchase helps the charity to neuter makes this meaningful too. Thank... See more

Company replied

Rated 5 out of 5 stars

I bought the feather balls for my friends family who lost there Mammy They loved them My sister n law lost her Father and bought the ladies in immediate family the beautiful angels with feathers ,... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Shop for personalised gifts, keepsake and jewellery boxes, unique mementos, anniversary photo frames, hand drawn sketches, signature bears and memory cushions


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

889 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(889)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service.

A last minute change of address was no trouble and the gift arrived beautifully.

24 November 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Fabulous! Thank you Mark xx

Rated 5 out of 5 stars

I wanted to change the personalisation…

I wanted to change the personalisation on the large botanical wedding box as I didn’t like the one in the picture.
Louise at customer services was an absolute star in making sure my order was amended to what I wanted.
The box arrived well packaged and protected and looks amazing. Can’t wait to give it to my son and his future wife

20 November 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

We are so happy to read that you are happy Wendy . I am sure the newly weds will love it 💕

Rated 5 out of 5 stars

Thank you from the bottom of our…

Thank you from the bottom of our hearts.
We lost our dog Louie on Tuesday and on the Wednesday very late at night ordered a stone picture plaque and a tea light holder with images on both.
I'm writing this on the Friday morning, not even 11am yet and I have them both in my hands.
Our boy looks beautiful and this helps immensely with keeping a small area of our home just for his memory.

I cannot thank this company enough, truly. Thank you for your care, thank you for your attention to detail, thank you for seriously fast dispatch and so much care in ensuring both items got to us with such packaging.

Thank you.

28 November 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you so much for taking the time to leave us a review at this difficult time Stace, we are pleased that the plaque & tea light holder are bringing you comfort ❤️x

Rated 5 out of 5 stars

I AM SO PLEASED WITH THE ASHES CASKET…

I AM SO PLEASED WITH THE ASHES CASKET I ORDERED IN OAK FOR MY WIFE WENDY IS JUST BRILLIANT EVERY THING ABOUT IT PERFECT THANK YOU SO MUCH

14 November 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

We are so pleased that you happy with your ashes casket , thank you for taking the time to leave your review x

Rated 5 out of 5 stars

My Paws2Rescue handmade Christmas…

My Paws2Rescue handmade Christmas bauble arrived today! Over the moon with the quality of this hand made treasure! and knowing my purchase helps the charity to neuter makes this meaningful too. Thank you for the best gift ever The Lovely Keepsake Company and your support for charities too.

12 November 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

We are so pleased that you are happy Alison ❤️

Rated 5 out of 5 stars

A unique and magical decoration

The personalized Bauble for baby's First Christmas is absolutely lovely. It is beautifully made and is exactly as shown . I loved it so much I bought two so I could keep one as a memento of our grandson's first Christmas and his first with us. Delighted, would highly recommend as a special gift or for yourself.

28 October 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you so much for your lovely review Mags, we really do appreciate it xx

Rated 5 out of 5 stars

This is a fantastic company with…

This is a fantastic company with brilliant stock at good prices, every time I go on the website I am tempted with all the lovely keepsakes and they respond quickly and get your order out rapidly

28 October 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you for your lovely review Stephen xx

Rated 5 out of 5 stars

It’s beautiful so soft the picture…

It’s beautiful so soft the picture quality is really good plus it has a metal heart included for ashes , it’s a good size teddy too

27 October 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you Jackie xx

Rated 5 out of 5 stars

Amazing business

Company is great, so quick and very polite ! I will definitely use again as I got 5 star customer service

28 October 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you for your lovely review Lili 😍

Rated 5 out of 5 stars

Keepsake photo and voice bear

Well I ordered a keepsake photo and voice bear. What fantastic quality and such a special iteam im going to give as a present to a family member who lost her nan. Thanks so much again in would highly recommend 😀

3 November 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you Josh, we really appreciate you taking the time to leave your review xx

Rated 5 out of 5 stars

Memorial gift

This was a gift for a friend who sadly lost their dog far to early , they thought this was the perfect memorial gift .

27 October 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

We are so pleased that your gift bought comfort to your friend XX

Rated 5 out of 5 stars

Fantastic gift idea and well made

Ordered the memory box for a friend’s birthday. It exceeded my expectations and I am delighted with it. Sturdy and well made and cute! I know she will be thrilled. Great delivery and communications.

24 October 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you so much for your lovely review xx

Rated 5 out of 5 stars

I highly recommend this company

I purchased a beautiful photo memory bear, it also contained a hidden tin for my lovely mums ashes. There's also plenty of room inside to add a voice recorder, if wanted.
Good quality and fast delivery. I highly recommend this company

17 October 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you so much for your lovely review Sally , we really do appreciate it 💕

Rated 5 out of 5 stars

The item received was absolutely…

The item received was absolutely beautiful I can not wait to gift this to my partner from his little girl will definitely order again in the future

15 October 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you so much for your lovely review, I am sure your partner will love his gift 💕

Rated 5 out of 5 stars

Beautiful product

Beautiful product; so pleased with what I received, exactly as per the specification and wonderful value for money , a fitting tribute to my fur baby

24 September 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

So pleased you are happy with your order Joanna, we hope it is bringing you comfort xx

Rated 5 out of 5 stars

I am really happy with my order there…

I am really happy with my order there was an issue but it was resolved very quickly and the staff was very kind

24 September 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

So pleased to hear that you are happy with your memorial cloud & glad to hear that we resolved everything for you Yvonne xx

Rated 5 out of 5 stars

Amazing, I am blown away ❤️


I am absolutely blown away by my teddy. The quality of the product is beautiful. The engraving is perfect. It’s soft and cuddly and is just perfect for what I wanted. It has brought me such a lovely sense of closeness to my doggies, for which I will be forever grateful. Worth every single penny. Thank you so much.

3 October 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you so much for taking the time to leave such a fabulous review, we are so happy to hear your teddy is bringing you comfort💕

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look