Received an email offering free delivery if I subscribed to emails which I did. Instant response saying code had been sent fortunately I took a screen shot of response, no code received. Left it overn... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My earlier disappointment that your AI picked the wrong postcode for my shipment (no added human oversight), turned to joy as Luis eventually intervened and a replacement shipment was sent to me at no... See more
Company replied
I must say this was the most confusing place to purchase coins lol. I would place an order, pay, then receive an email notifying me that my order has been canceled! It took time till I realized yo... See more
Company replied
Very good bunc 50p coin as a life long star trek fan this coin is a brilliant addition to my collection coin as described and does not disappoint Buying again with koin club was excellent and ve... See more
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Company details
Written by the company
The Koin Club is the home of modern coin collecting. Our mission is to make the world of numismatics accessible and fun for everyone, from new hobbyists to seasoned coin collectors. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture, helping you build a meaningful collection you can treasure for years to come. Our vast range of officially licensed coins and limited edition sets includes themes from 80 years of D-Day and Mysteries of Ancient Egypt to beloved characters like Peter Rabbit and iconic franchises like Harry Potter, James Bond, and DC Comics. Whether you're a military history buff or a fan of fantasy, our themed collections make for unique gifts for the whole family. We provide a variety of items, including gold coins and silver coins, all with stunning finishes. We believe that collecting is more than just a hobby—it's a passion and an investment. We provide a seamless experience from start to finish, ensuring you can acquire unique coins with complete confidence. Join our community today, explore our latest releases, and grow your own unique collection, one piece at a time. Access www.thekoinclub.com to get started!
Discover The Koin Club!
Written by the company
- The Koin Club is the home of modern coin collecting. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture. Our mission is to make collecting accessible and fun for everyone, from new hobbyists to seasoned collectors. Join our community and grow your own unique collection today.
Our Promise
28-day returns
We hope you always be happy with purchase but if for any reason you would like to return an item, then we offer a fast 28-day returns policy.
Contact info
PO Box 9438, BH15 9HR, Poole, United Kingdom
- support@thekoinclub.com
- www.thekoinclub.com
Discover amazing coins today
3.8
Great
5K reviews
Asks customers to review
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Contact your customers when you say you…
Contact your customers when you say you will. Asked multiple times and told same thing everytime ... someone will contact you shortly. Also asked for no more debits to come out of my account yet two more debits have come out .
18 September 2026
Reply from The Koin Club
Hi Nathan,
Thank you for taking the time to share your feedback, and I am sorry you have had to chase us on this. I can see that your case is being looked into and that our team has been in touch with you by email.
Forced unwanted sales
I get stuff delivered that not remotely interested in, that gets delivered whilst am working away. When get home, have lots of unwanted bits of collections, and gone out of the time frame to send back.
Just as I may like certain collections, does certainly not mean I like them all.
1 October 2026
Reply from The Koin Club
Hi Mark,
Thank you for taking the time to share your feedback, and I am sorry that you have been receiving items you did not want. I will be reaching out to you by email shortly so we can look into this and make sure everything is set up the way you would like.
Reply from The Koin Club
David,
Thank you so much for taking the time to leave such a wonderful 5-star review. We are absolutely thrilled to hear that you consistently receive great assistance from our team. Providing reliable, top-quality support every single time is always our highest priority, and knowing we have met your expectations means so much to us.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
While I love the original order that I…
While I love the original order that I asked for even though I am still whating for the last coin. What I don’t like is that another set of couns has been started without my knowledge, I was under the impression that I would have to place a new order not have one automatically started for me
28 September 2026
Reply from The Koin Club
Hi Alison,
Thank you for taking the time to leave your feedback, and I am sorry that a subscription was started without you expecting it. I will be reaching out to you by email shortly so we can look into this and make sure everything is set up the way you would like.
Reply from The Koin Club
Steven,
We are happy to hear that our regular email notifications kept you well informed about your shipment. Thank you for your feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Cancel any subscriptions
17 September 2026
Reply from The Koin Club
Hi Yanbo,
Thank you for your feedback. I can confirm that your subscription has now been cancelled, so you will not receive any further deliveries or payments. If there is anything else we can help with, please get in touch with us directly.
Kind regards,
1944
Always arrives on delivery time. Coins arrived packed well in excellant condition.
29 September 2026
Reply from The Koin Club
Jean,
We are delighted to hear that your order reached you right on schedule and that the items were securely packaged and in fantastic shape. Thank you so much for taking the time to share your positive experience with us!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
outstanding service
17 September 2026
Reply from The Koin Club
Hi Gary, thank you! Lovely to hear. Enjoy your collection.
Royal Mint coin releases
Great source for Royal Mint coin releases, ordering easy, communication always available through to tracked delivery.
29 September 2026
Reply from The Koin Club
Tim,
We are delighted to hear that you found the ordering process smooth and enjoyed our collection of official releases. It is wonderful to know our updates and tracked shipping gave you peace of mind throughout your purchase. Thank you so much for sharing your positive feedback with us!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Looks after the customers.
29 September 2026
Reply from The Koin Club
Glenn,
We are glad you enjoyed your experience with our team. Thank you very much for taking the time to share your positive feedback about how well we care for our valued guests.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Doing a great job
29 September 2026
Reply from The Koin Club
Hi Joseph, thank you! Much appreciated. Enjoy the coins.
Reply from The Koin Club
Collin,
Thank you for taking the time to share your feedback with us. We are delighted to hear that your experience was smooth and prompt, and that our team kept you well-informed throughout the process. We always strive to deliver clear updates and timely assistance.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
I didn't subscribe it was a 1 off…
I didn't subscribe it was a 1 off payment of 3.99 I think then today took 43.98 out of my account. Scam
28 September 2026
Reply from The Koin Club
Hi Aaron,
Thank you for your feedback, and I am sorry that your experience did not feel clear to you. I can confirm that your subscription has now been cancelled, so no further payments will be taken. If you have any questions about your order or the payment, please get in touch with us directly and we will be happy to help.
Kind regards,
First Class Service and First Class…
First Class Service and First Class Products thank you
28 September 2026
Reply from The Koin Club
Hunter,
We are so pleased to hear that you experienced top-quality service and were delighted with your items. Thank you for taking the time to share such wonderful feedback with us!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Customer Service
I have E-Mailed The kion Club on 3 Occasions
29th/30th Sep & 5th Oct 2026 and have received
No Reply even a standard Generated Reply that most Companies & Organisations have.
I was trying to Resolve various issues I have had trying to
Place an order.
I am Dissappointed in Customer ervice Communication.
I also had tried various other options like Chat would not
Connect on there Webpage. (which I had used prior in below comment ) I also looked for Phone number on Google but they can not be contacted by phone
I was happy with Previous correspondence l had with them over varios enquiries I had.
6 October 2026
Unprompted review
Reply from The Koin Club
Hello,
Thank you for your feedback, and I am sorry that you have not received a reply to your emails. That is not the standard of service we want to provide. I would like to look into this for you, so could you please share your name, the email address you used to contact us and any order number through the Request Information option? Once we have your details, we will get this resolved for you as soon as possible.
Kind regards,
Reply from The Koin Club
Richard,
Thank you for your review. We're glad you enjoyed your experience with our smooth monthly subscription service.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Scam avoid at all cost
Scam avoid at all cost . Was given a free coin then took £49 without agreeing for a coin i didn't ask for .
28 September 2026
Reply from The Koin Club
Hi Thomas,
Thank you for your feedback, and I am sorry that your experience did not feel clear to you. I can confirm that your subscription has now been cancelled, so no further payments will be taken. If you have any questions about your order or the payment, please get in touch with us directly and we will be happy to help.
Kind regards,
Overpriced and funding it difficult to…
Overpriced and funding it difficult to cancel subscription
25 September 2026
Reply from The Koin Club
Hi Deborah,
Thank you for your feedback, and I am sorry that you found it difficult to cancel your subscription. I can confirm that your subscription has now been cancelled, so no further payments will be taken. We appreciate you letting us know and will be passing your comments on to the relevant team.
Kind regards,
Reply from The Koin Club
Irene,
We are glad you enjoyed your purchase and appreciate your positive feedback on our product.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Reply from The Koin Club
Hi Ian, thank you! Glad it all went smoothly. Enjoy your collection.
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