Received an email offering free delivery if I subscribed to emails which I did. Instant response saying code had been sent fortunately I took a screen shot of response, no code received. Left it overn... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My earlier disappointment that your AI picked the wrong postcode for my shipment (no added human oversight), turned to joy as Luis eventually intervened and a replacement shipment was sent to me at no... See more
Company replied
I must say this was the most confusing place to purchase coins lol. I would place an order, pay, then receive an email notifying me that my order has been canceled! It took time till I realized yo... See more
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Very good bunc 50p coin as a life long star trek fan this coin is a brilliant addition to my collection coin as described and does not disappoint Buying again with koin club was excellent and ve... See more
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Company details
Written by the company
The Koin Club is the home of modern coin collecting. Our mission is to make the world of numismatics accessible and fun for everyone, from new hobbyists to seasoned coin collectors. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture, helping you build a meaningful collection you can treasure for years to come. Our vast range of officially licensed coins and limited edition sets includes themes from 80 years of D-Day and Mysteries of Ancient Egypt to beloved characters like Peter Rabbit and iconic franchises like Harry Potter, James Bond, and DC Comics. Whether you're a military history buff or a fan of fantasy, our themed collections make for unique gifts for the whole family. We provide a variety of items, including gold coins and silver coins, all with stunning finishes. We believe that collecting is more than just a hobby—it's a passion and an investment. We provide a seamless experience from start to finish, ensuring you can acquire unique coins with complete confidence. Join our community today, explore our latest releases, and grow your own unique collection, one piece at a time. Access www.thekoinclub.com to get started!
Discover The Koin Club!
Written by the company
- The Koin Club is the home of modern coin collecting. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture. Our mission is to make collecting accessible and fun for everyone, from new hobbyists to seasoned collectors. Join our community and grow your own unique collection today.
Our Promise
28-day returns
We hope you always be happy with purchase but if for any reason you would like to return an item, then we offer a fast 28-day returns policy.
Contact info
PO Box 9438, BH15 9HR, Poole, United Kingdom
- support@thekoinclub.com
- www.thekoinclub.com
Discover amazing coins today
3.8
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy to purchase coins as well as track…
Easy to purchase coins as well as track delivery. Thank you!
24 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The Koin Club- Fraudulent Purchase
I do not have a subscription with this company, or any kind of account, but they have placed an order and taken money from my account. I'm only getting AI responses and all their chat with us buttons don't work. I'd i don't hear back from this company within 24 hours, I'll be going to the police
6 October 2026
Reply from The Koin Club
Hi Angela,
Thank you for letting us know, and I am very sorry for the worry this has caused, and for the difficulty in reaching us. I will be contacting you directly by email right away so we can look into this for you.
#1 Customer Service
I had trouble with my deliveries. Customer service was there every step of the way.
25 September 2026
I enjoy the non-coin offerings
I enjoy the non-coin offerings. Service is always top notch and delivered as promised.
7 October 2026
Reply from The Koin Club
Sally,
It is wonderful to hear that you are building a meaningful collection for your great-grandchildren. We are so glad to play a part in creating special memories for your family, and we truly appreciate your kind feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Great service as always
7 October 2026
Reply from The Koin Club
Hi,
Thank you so much for the five-star rating and for your continued support. We are truly delighted to hear that you consistently receive excellent assistance from our team during your visits.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
The Koin club.
The Koin club is a great place to find great bargains with quality coins. Always providing an exceptional service. ⭐️⭐️⭐️⭐️⭐️
25 September 2026
Reply from The Koin Club
Della,
We are thrilled to hear that you are enjoying our selection of high-quality items and finding great value with us. Knowing that our team consistently provides you with an exceptional experience means the world to us. Thank you for taking the time to share your kind feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
I like it when everything that I order…
I like it when everything that I order comes by delivery as per order, but lately sometimes the delivery is short, and other deliveries are over, not what I ordered, and I find it very hard to send back coverages. I am doing this right now
25 September 2026
Reply from The Koin Club
Hi Robert,
Thank you for taking the time to leave your feedback, and we are glad you enjoy your orders. We are sorry to hear that some of your deliveries have not been as expected, and that returning items has been difficult. If there is anything we can help with, you are welcome to email us at support@thekoinclub.com.
Koin Club are so easy to deal with
Koin Club are so easy to deal with. Finding the coins you want is fast and simple on their website.
I have bought from them numerous times and would recommend them to everyone.
25 September 2026
Reply from The Koin Club
Terry,
We are so grateful for your loyal support and your kind recommendation. It is wonderful to know that you find our website so simple to navigate and that purchasing your coins with us has always been such a seamless experience.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Reply from The Koin Club
Kevin,
Thank you so much for your wonderful feedback. We are absolutely delighted to hear that you enjoyed our special offers, top-notch customer support, and prompt dispatch times.
Providing great value alongside a smooth experience is always our top priority, and we truly appreciate you taking the time to share your review with us.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
No issues with my order or delivery.
24 September 2026
Reply from The Koin Club
Robert,
We are glad to hear that your overall experience with your purchase and its arrival was smooth and hassle-free. Thank you for taking the time to share your feedback with us!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
They keep you updated with the latest…
They keep you updated with the latest products at a good price. The products are in BU condition and arrive safely and securely. A really good service. I would recommend this company.
24 September 2026
Reply from The Koin Club
Hi,
We are so pleased to hear that you appreciate our product updates, competitive pricing, and secure delivery. It is wonderful to know that your items arrived in excellent condition and that you are so happy with our service. Thank you for your kind recommendation!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Reply from The Koin Club
kevin,
We are thrilled to hear that you consider us the top choice for great value currency and that you would recommend us to others! We truly appreciate you taking the time to share your feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Products are great
Products are great , as described and carefully packaged. The only qualm I have is that the parcel is left at the door instead of being transferred to a post office for collection. Is it possible to request this ?
25 September 2026
Reply from The Koin Club
Hi Tracey,
Thank you so much for your kind words, we are really glad you are happy with your order and the packaging. We are sorry the delivery was not quite how you would have liked, and we will pass your comment on.
Reply from The Koin Club
Hi,
We are glad you enjoyed creating a special gift set for your great-granddaughter. Thank you for your review!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Reply from The Koin Club
Mark,
We are so pleased to hear that you are happy with the quality of your collector pieces! Thank you for taking the time to share your positive feedback with us, as it is truly appreciated.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
My first order was though Facebook for…
My first order was though Facebook for a set of dinosaur coins, that never arrived. After several months and still no coins i received reimbursement but only after being told to be patient and several months later. My second purchase was on the official site and that was an experience, have my first 3 ordered canceled minutes after placing them. Each explanation the same, something to do with what I wanted to purchase. Very strange experience. I finally figured out just because they have an item for sale doesn't mean you can purchase it! I understand that your able to purchase 1 coin from a series at a low cost but that commits you into a monthly obligation at a much higher price . I felt it was worth joining with one series that I liked, but within 3 weeks my card was charged and the next coin already getting ready to ship. Its to fast between turnaround. The coins I received are very nice, quality and shipping were no issues.
23 September 2026
Reply from The Koin Club
Hi Sandy,
Thank you for taking the time to share your feedback, and I am glad you are happy with the quality of your coins and the delivery. I am sorry that the rest of your experience was not as smooth as it should have been.
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