The Insolvency Group Reviews 

3,464
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,663 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and agents for being exceptionally helpful, kind, and deeply professional throughout every single step of the process. Reviewers truly appreciate the clear communication and reassuring guidance, noting that it always helps lift a massive weight off their shoulders during deeply stressful financial situations. However, some customers also noted recurring issues with poor communication, delayed responses, and persistent unwanted contacts occurring long after the initial setup phase. A few people also experienced frustrating service challenges and unhelpful interactions when trying to resolve urgent account issues later on.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that agents are very friendly and put minds at... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are helpful, polite, and... See more

Service

People report overwhelmingly positive experiences with the service, highlighting a quick, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is straightforward, easy to... See more

Customer communications

Customers had ambiguous experiences with contact. Some reviewers successfully reached out and noted that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been so amazing getting the help from here with the best customer care team taking care of every thing supporting me explaining everything each step of the way making me feel at ease not judg... See more

Rated 5 out of 5 stars

The Insolvency Group were excellent to deal with. They were very thorough and professional whilst still being kind and friendly. They were very efficient with information about what was happening al... See more

Rated 5 out of 5 stars

I found myself facing a real struggle, The team spent time and talked me through all of the options available, After a month all the work has been done and have reached an agreement that suits both pa... See more

Rated 5 out of 5 stars

A very smooth process, they were on hand to answer any questions and worries I had. Having the guidance and support of the team was very reassuring. What feels like a stressful and anxious time, was... See more


Company details

About The Insolvency Group

Written by the company

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"Explained everything really well answered all questioned i asked and was really friendly thank yiu for all the help"

The Insolvency Group Logo

At The Insolvency Group, we help individuals take control of unmanageable debts with tailored financial solutions that bring clarity, relief, and a fresh start.

Our experienced specialists will work closely with you to understand your unique financial situation and guide you through every available option, including IVAs and other debt solutions.

We’re committed to delivering honest, non-judgmental advice with care and discretion—so you can move forward with confidence. Begin your journey toward financial peace of mind today.

"I used the insolvency group to deal with my credit card debts, They were outstanding it was so easy and fast. And got the the outcome I wanted, would highly recommend"

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Let’s Find a Way Forward.

We've helped thousands regain financial control.

Where do you currently stand with your debts?

Less than £2,500

£2,500 - £5,999 in debt

More than £6,000 in debt

Explore Your Options

Not suitable for all. Fees and solution drawbacks may apply.

Free, impartial money advice is available from MoneyHelper

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"The Insolvency Group is amazing, they have been patient and understanding of my situation, they explain my options and solutions with all the pros and cons very clearly. 100% recommend for anyone in a difficult debt situation"


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

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4.9

All reviews

(3,464)

1,424 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

I was in a situation where i had let my debts get too big to manage. Financial stress is a horrible place to be. The insolvency Group sorted this out quickly and efficiently! I highly recommend them to anyone struggling with money, They will sort you out 100%

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great all round service from start to…

Great all round service from start to finish. Everything is very well explained. Service is quick. Staff are polite and friendly, no question is too much to answer.
I couldn’t be happier!
Onwards and upwards from here!
Thank you!

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Another negative review for this…

Another negative review for this company... it is not getting better. Further to my previous complaint I now pay my payment by standing order. I made my payment yesterday on time and sent over a receipt (as they dont seem to have anyone checking the banks despite having to use your account number as the reference for them to identify you). Today I have had a threatening email to say they were unable to take my payment and I need to update my payment details so I replied with my receipt to show I had paid on time the day before. Again I have just had a final warning to say they cannot take my payment. I have also replied that I paid the day before and they shouldn't be trying to take any payment as I do not pay by direct debit due to them taking 2 payments previously by mistake. I have had to root through previous emails to find the person I originally dealt with and email them to say can someone sort it out because its every monthA the level of incompetence this company shows is absolutely shocking!

25 July 2026
Unprompted review
Rated 5 out of 5 stars

The people that I spoke to along my…

The people that I spoke to along my journey of sorting my depts were all very kind helpful respectful and understanding they all explained everything so clear they did make me feel shameless at all I will be very thankful to all of them

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Best

Excellent from the first minute to the last wish I called before. Again can’t thank team enough

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Five Stars for Layya

I worked with Layya on my case, and they were such a great help through the full process - making everything easy to understand in what could've been quite an overwhelming process. Thanks to Layya and the team for everything!

- Coby

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I was at my wits end worrying so much…

I was at my wits end worrying so much about how I was going to keep up with the payments to my creditors I reached out to clear path and they were fantastic then the insolvency group took over my case and again were extremely helpful , I have found out this morning that my iva has been accepted I can't tell anyone what a relief this is going forward and I am so grateful to the insolvency group

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience from Start to Finish

I had a fantastic experience with The Insolvency Group. The whole process was explained clearly, and the team were professional, supportive, and understanding throughout. They kept me informed at every stage, answered all of my questions promptly, and made what could have been a very stressful situation much easier to deal with. I really appreciated their kindness, honesty, and excellent communication. I would highly recommend The Insolvency Group to anyone needing expert advice and support.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I'd like to thank all the staff at the…

I'd like to thank all the staff at the insolvency group ( especially meryam manzoor who was very pleasant to deal with) for all their help in finding me a very good deal with my debt. It has given me great peace of mind. And i cant thank them enough. 5 stars for them.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience

I came into this experience with alot of uncertainty and anxiety. Once I started talking to Charlotte and then Ahmed things began to feel a lot easier. They were both very knowledgeable and were extremely understanding with me and my situation. I would recommend to anyone feeling like they’re drowning in debt to get in contact with this company. They have been great and everything was done within a month. I feel a sense of relief now with the help of the insolvency group.

23 July 2026
Unprompted review

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