The Insolvency Group Reviews 

3,463
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,669 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and genuinely supportive throughout every single step of the entire process. Consumers note that the expert team explains everything clearly, offering great reassurance and making otherwise stressful financial situations much easier to handle successfully. However, some customers also noted poor communication, long delays, and deeply frustrating contact experiences later on. Some reviewers were not happy with ongoing communication issues, feeling overwhelmed by persistent automated contact methods and receiving unhelpful responses when seeking further assistance.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, kindness, and exceptional... See more

Customer service

Consumers find customer service to be positive, highlighting that agents are empathetic, patient, and... See more

Service

Customers had positive experiences with service, often highlighting top class, professional, and efficient... See more

User experience

Clients share positive opinions on user experience, describing the process as brilliant, smooth, and easy to... See more

Customer communications

Users describe ambiguous interactions with contact. Reviewers find it overwhelming to get in touch with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been so amazing getting the help from here with the best customer care team taking care of every thing supporting me explaining everything each step of the way making me feel at ease not judg... See more

Rated 5 out of 5 stars

Absolutely amazing experience. This company has been fantastic the whole way through.The least I can do is leave a review for anyone else who is experiencing the Debt problems that I did Debt solu... See more

Rated 5 out of 5 stars

A very smooth process, they were on hand to answer any questions and worries I had. Having the guidance and support of the team was very reassuring. What feels like a stressful and anxious time, was... See more

Rated 5 out of 5 stars

Very helpful throughout the process answering any questions that I had. Guided me through every step and what I could expect and talked me through my options. Would recommend.


Company details

About The Insolvency Group

Written by the company

Trustpilot Logo

"Explained everything really well answered all questioned i asked and was really friendly thank yiu for all the help"

The Insolvency Group Logo

At The Insolvency Group, we help individuals take control of unmanageable debts with tailored financial solutions that bring clarity, relief, and a fresh start.

Our experienced specialists will work closely with you to understand your unique financial situation and guide you through every available option, including IVAs and other debt solutions.

We’re committed to delivering honest, non-judgmental advice with care and discretion—so you can move forward with confidence. Begin your journey toward financial peace of mind today.

"I used the insolvency group to deal with my credit card debts, They were outstanding it was so easy and fast. And got the the outcome I wanted, would highly recommend"

Trustpilot Logo

Let’s Find a Way Forward.

We've helped thousands regain financial control.

Where do you currently stand with your debts?

Less than £2,500

£2,500 - £5,999 in debt

More than £6,000 in debt

Explore Your Options

Not suitable for all. Fees and solution drawbacks may apply.

Free, impartial money advice is available from MoneyHelper

MoneyHelper Logo
Trustpilot Logo

"The Insolvency Group is amazing, they have been patient and understanding of my situation, they explain my options and solutions with all the pros and cons very clearly. 100% recommend for anyone in a difficult debt situation"


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 1% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,463)

1,663 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing experience.

Absolutely amazing experience.
This company has been fantastic the whole way through.The least I can do is leave a review for anyone else who is experiencing the Debt problems that I did
Debt solutions thank you so much. I was worried about doing an IVA but your team made it a lot easier. Guiding me through the whole process being there to answer my questions when I needed answers. And being very patient and understanding.with me. For any body else who is struggling with debt. Don't think that it's normal and acceptable to be struggling with debt the way I did.
Please give these guys a call I promise you that you won't regret it. I had the out come of my IVA today and I'm so pleased with the result thanks to. The solvency group my debts have now been sorted.
So I can now live my life 👍😄

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and prompt service

Very helpful and prompt service. Huge relief from creditors. Insolvency group is helping people with debt matters and they provide you with the best option. At first I thought it was a scam and did some research but it proved to be genuine. Thank you Insolvency Group for helping me, much appreciated!

5 August 2026
Unprompted review
Rated 1 out of 5 stars

The absolute worst customer service I…

The absolute worst customer service I have ever experienced in my life.

After my bank account was frozen due to entering an IVA I needed an email sending to my bank to confirm that the insolvency group were not interested in my current account as I had no overdraft or credit with the bank.

I’m now 5 days into this and hours and hours of conversations with their foreign contact centre and still it’s unresolved.

All I need is 1 email sending to my bank that all!

The insolvency group still call me in between the lengthy calls and being on hold for hours to ask me why I haven’t paid this months payment? I then spend another 40 mins each time explaining to them i cannot pay anyone because my bank account is frozen because I need them to sent an email…

Honestly they’re that bad, one of the advisors asked me “how do you spell insolvency?” While asking for the Santander email address!

If I could give this company 0 stars I would.

They’re Rude, talk over you constantly and absolutely do not know how to resolve a dispute as small as this.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with the…

I couldn’t be happier with the Insolvency Group everyone have been fantastic, From the moment I called them they did everything to help me and moved fast I am now on road to being debt free and couldn’t thank them enough for everything they have done for me, highly recommend

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Just want to thank the insolvency group…

Just want to thank the insolvency group for all they’ve done for me. I suffer with my MH really badly so have felt totally overwhelmed with all the debts piling and piling up to the point I was paying money here there and everywhere just to keep the bailiffs from coming back to my property. It became unmanageable. I finally decided to get help and I can’t be more grateful to the people who dealt with me I wasn’t rushed when I needed 30 mins to just bring myself back down as I was getting super overwhelmed with everything they let me have the time to breathe and came back to me. I sent them everything on WhatsApp they done all the hard work for me, they took every single stress of it off my shoulders. I would highly highly recommend anyone who is in my position who feels overwhelmed but just can’t make that step because it becomes to overwhelming to get in touch with these guys. The most understanding lovely people who will help and support you through it all. It’s one massive stress off my shoulders, no more anxiety when my door knocks anymore, no more anxiety about not being able to get my kids to school because my car is always threatened to be taken as I won’t answer the door making me pay ridiculous monthly amounts just to get them off my back. Now I’m going to make one monthly payment for all my debts. These guys are great and they worked with me with care and compassion.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

From the first phone call was like I…

From the first phone call was like I could breathe again especially as my wife is going though cancer treatment it was a relief that I had someone to talk to and listen to my problem in less then 2 weeks I was signed up with my Iva I could start to live again instead of just making it though to each pay day
Thank you to you all you don’t realise what you’ve done for me and my family instead or worrying about my debts and can now give my wife the support she needs thank you again

3 August 2026
Unprompted review
Rated 5 out of 5 stars

From the very first phone call

From the very first phone call, the team was kind, understanding, and genuinely supportive of my situation. They guided me through every step with professionalism, patience, and compassion, making what felt overwhelming much easier to manage. I'm truly grateful for their help in resolving my debts and would highly recommend their service to anyone needing support. Thank you for giving me peace of mind and a fresh start.

31 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look